RingCentral Outage History

A portion of RingCentral's RingCX users in the Americas experienced login issues, impacting sign-in and access to RingCentral features. The incident began at Jul 8, 2025 4:06 PM UTC and lasted for about 2 hours and 55 minutes, with services restored by Jul 8, 2025 7:01 PM UTC. The issue affected the Americas RingCX component, and users may have encountered difficulties logging in during the outage.

RingCentral Operations teams investigated the problem and issued two status updates on the RingCentral status page. The incident was resolved and normal service resumed by the time of the final update.

RingCentral reported a partial outage affecting the Americas region of RingCentral Contact Center, with chats not routing to available agents for a subset of customers. The impact was on live chat routing, potentially delaying responses for users relying on Contact Center chat. The outage began at 7:26 PM UTC and lasted about 45 minutes, with resolution by 8:11 PM UTC.

Two official status updates were posted during the incident as RingCentral investigated the issue; the affected component was Americas / Contact Center.

On 7:46 PM UTC, RingCentral reported latency affecting a portion of RingCX customers, causing login issues. The problem appeared to be localized to the Americas RingCX component and lasted approximately 55 minutes, with service restored by 8:41 PM UTC. The incident prompted two official status updates on RingCentral's status page as investigators worked to restore normal access for RingCX users in the Americas region.

A portion of RingCentral customers experienced issues when joining RingCentral Video meetings. The problems were reported across the Americas, EMEA, and APAC regions, potentially preventing users from joining video sessions or causing degraded video quality during meetings.

The incident began at 4:46 PM UTC and was resolved by 6:01 PM UTC, lasting about 1 hour and 15 minutes. RingCentral issued two status updates during the event to communicate investigation progress and the resolution as their operations teams worked to restore full functionality.

A portion of RingCentral customers in the Americas experienced outbound call failures due to an underlying carrier issue. The outage began at Jun 27, 2025 8:36 AM UTC and was resolved by Jun 27, 2025 2:36 PM UTC, lasting roughly six hours.

RingCentral reported a partial outage affecting the Contact Center Digital Experience for a subset of users in the Americas. Users described call quality problems, including dropped calls and lag, with several reports from York, Pennsylvania. The incident began at Jun 25, 2025 1:26 PM UTC and was resolved by Jun 25, 2025 6:11 PM UTC; the Americas / Contact Center component was affected.

RingCentral issued two official updates during the incident and provided remediation steps, including logging out, clearing browser cache and cookies, and restarting the browser. The company stated corrective actions were completed and monitoring indicated stability as service resumed.

RingCentral reported that a portion of customers with Nova Scotia numbers in Canada may have experienced loss of audio on calls due to an underlying carrier issue. The outage impacted Americas / Calling - Outbound and Americas / Calling - Inbound. The incident began at Jun 24, 2025 3:06 PM UTC and was resolved by Jun 24, 2025 5:16 PM UTC, lasting approximately 2 hours and 10 minutes. RingCentral issued 2 status updates as Operations teams worked with the underlying carrier to troubleshoot the problem. The geographic impact was regional to Nova Scotia, Canada.

An issue affected RingCentral's Contact Center customers, causing loss of audio on calls and degraded communications for agents and customers. The impact was limited to a portion of customers in the Americas and EMEA regions.

The incident began at 1:31 PM UTC and was resolved by 3:01 PM UTC, lasting about 1 hour and 30 minutes. RingCentral stated that Contact Center teams were investigating and would provide updates in 4 hours or upon a significant status change. The provider issued 2 official updates during the incident.

An outage affected RingCentral calling for a portion of users in the Americas and Europe. Inbound calling failures were reported first, followed by outbound call issues in Europe. The disruption impacted three calling components across two regions, resulting in degraded or unavailable calling for some customers.

RingCentral reported that a portion of its Americas Contact Center customers were experiencing stuck contacts and agent sessions, indicating a partial outage affecting contact center workflows. The outage began at 1:36 PM UTC and was resolved by 3:56 PM UTC, lasting about 2 hours and 20 minutes. The RingCentral status page noted that the Americas / Contact Center team was investigating and would provide an update in 4 hours or upon a significant change; two status updates were issued during the incident, with the component moving from warn back to up as services recovered. The issue was scoped to the Americas region and specifically impacted the Contact Center component.