RingCentral Outage History

An outage affected a portion of RingCentral's MAX Agent users in the Americas, preventing some Contact Center customers from logging into the MAX Agent application. The issue began at 12:41 AM UTC and was listed as a partial outage while RingCentral investigated. Users attempting to access MAX Agent in the Americas region may have experienced login failures or authentication delays impacting contact center operations. During the incident, RingCentral issued 2 status updates and worked to restore access. The problem was resolved by 2:56 AM UTC, with services returning to normal. The impact appeared localized to the Americas / Contact Center component, with no wider regional disruption.

RingCentral experienced a partial outage affecting the Service Portal for a portion of users across the Americas, EMEA, and APAC, with intermittent portal access and some users unable to modify their call handling rules. The incident began at 4:36 PM UTC and prompted investigation by RingCentral Operations. EMEA components moved to a restored state by 4:56 PM UTC, while Americas and APAC remained degraded for longer.

RingCentral posted three status updates during the incident, describing ongoing investigation and expected updates in 4 hours or upon significant changes. By 6:21 PM UTC, Americas and APAC portals were restored, with EMEA already recovered earlier; the overall outage lasted about 1 hour 45 minutes.

From Dec 3, 2025 10:16 PM UTC RingCentral began listing intermittent issues affecting multiple services across regions. Users were impacted by outbound faxing problems when using Analog Telephone Adapters, outages or delays in the Contact Center agent application, and degraded performance for video meetings. In Canada, some customers experienced inbound calling and faxing failures due to an underlying carrier issue. The problems spanned Americas, APAC, and EMEA, with different components reporting degraded performance at different times. The incident extended across several days, with ongoing updates as teams investigated and deployed mitigations. The situation progressed toward recovery, with components gradually returning to normal activity by Dec 15, 2025 9:16 PM UTC.

The incident affected a broad set of RingCentral services, with issues reported across Messaging, Service Portal, and Other components spanning Americas, EMEA, and APAC. Users could experience saving changes in the web app, not receiving push notifications, delays in message syncing, problems purchasing devices, changes to call queue status, and the inability to confirm emergency location in apps.

The outage began on Dec 3, 2025 2:01 PM UTC and was resolved by Dec 3, 2025 3:56 PM UTC, lasting about 1 hour and 55 minutes. RingCentral's Operations teams investigated the issue and published two status updates during the incident as more information became available.

From Dec 2, 2025 8:11 PM UTC to Dec 2, 2025 9:21 PM UTC, a portion of RingCentral's RingCX users in the Americas experienced outbound calling issues, resulting in call failures for affected customers. RingCentral's Operations team announced they were investigating and would provide updates as they became available. The incident lasted about 1 hour and 10 minutes, during which two status updates were issued before services returned to normal. The issue appeared localized to the Americas RingCX outbound calling component, with no broader impact reported.

A portion of RingCentral Engage Digital customers in Europe experienced application issues impacting the Europe region within the EMEA / Engage Digital - Digital AWS component. The incident began at Dec 1, 2025 11:11 PM UTC and lasted about 1 hour and 15 minutes before services returned to normal. RingCentral’s Operations team investigated and provided updates as the situation evolved, with the next status update planned in four hours or on any significant change in status. The impact was regional to Europe, with service restored by Dec 2, 2025 12:26 AM UTC after two official updates.

RingCentral experienced a partial outage affecting inbound calling and RingCX in the Americas. Users experienced inbound and outbound call issues and some dropped calls. The incident began at Dec 1, 2025 4:21 PM UTC when the Americas / Calling - Inbound component moved to a degraded state, with RingCX issues appearing shortly after. RingCentral Operations implemented mitigations and started to see improvements as the incident progressed, with updates issued at Dec 1, 2025 5:36 PM UTC, Dec 1, 2025 6:06 PM UTC, and Dec 1, 2025 6:46 PM UTC. By Dec 1, 2025 6:46 PM UTC, the Americas / RingCX and the Americas / Calling - Inbound components returned to up, and the incident was resolved. The outage lasted approximately 2 hours and 25 minutes. The provider issued 4 status updates during the incident, and two components in the Americas were affected.

RingCentral experienced a partial outage affecting inbound calling and fax services for a portion of customers in Singapore due to an underlying carrier issue. Affected components included APAC / Fax - Inbound and APAC / Calling - Inbound, with users in the region reporting failed calls and fax transmissions.

RingCentral communicated via its status page and noted that teams were working with the underlying carrier to resolve the issue. The outage began at 6:41 PM UTC and was resolved by 10:06 PM UTC, lasting about 3 hours and 25 minutes. The provider issued 2 status updates during the incident.

An outage affected inbound calling and fax services for a subset of RingCentral numbers in Sarnia and Clinton, Ontario, Canada due to an underlying carrier issue. The problem began at 2025-11-25T14:01:00Z and caused inbound calling and faxing failures for affected customers. RingCentral Operations teams were working with the underlying carrier to resolve the disruption, and customers were advised to contact customer care if they were affected. The issue impacted the Americas / Fax - Inbound and Americas / Calling - Inbound components.

RingCentral reported an outage impacting inbound calling. The issue began on Nov 21, 2025 12:31 AM UTC with toll-free inbound calls failing for customers in New Zealand due to an underlying carrier issue. Over the following days, a regional impact expanded to Europe and the UK, with intermittent inbound call failures and routing problems in the EU/UK region. The incident involved multiple components and persisted until Nov 24, 2025 5:51 PM UTC, roughly 3 days and 17 hours after it began.

During the incident, RingCentral posted five official updates outlining investigation progress. The affected components included APAC / Calling - Inbound, EMEA / Calling - Inbound, and EMEA / Calling - Call Queue, illustrating a regional spread across APAC and EMEA. By the final update at Nov 24, 2025 5:51 PM UTC, inbound calling and call routing had returned to normal and services were restored.