RingCentral Outage History

A portion of RingCentral users experienced login failures when attempting to sign in to the RingCentral Application or the customer service portal, affecting the Messaging and Service Portal components across the Americas, EMEA, and APAC. The outage began on Oct 17, 2025 9:21 PM UTC and was resolved by Oct 17, 2025 11:01 PM UTC, lasting approximately 1 hour and 40 minutes.

RingCentral issued three status updates during the incident as the Operations team investigated the cause and implemented corrective actions to restore access.

RingCentral experienced a partial outage affecting outbound dialing for a portion of APAC Contact Center customers in Australia. Users in this region could not place outbound calls, while other RingCentral services remained available. The outage began at Oct 17, 2025 1:51 AM UTC and was resolved by Oct 17, 2025 4:01 AM UTC, with the APAC / Contact Center component returning to normal. The provider issued two official updates during the incident, confirming an ongoing investigation and later restoration of outbound dialing.

A portion of RingCentral customers in India experienced login failures and outbound/inbound calling issues across multiple APAC services. Four APAC components were affected: APAC / Calling - Outbound, APAC / Calling - Inbound, APAC / RingCX, and APAC / RingSense. Users reported difficulties logging in and making or receiving calls, with degraded service impacting communication workflows in the region.

The incident began at Oct 16, 2025 9:01 PM UTC and was resolved by Oct 16, 2025 10:26 PM UTC, lasting roughly 1 hour and 25 minutes. RingCentral issued 2 status updates while investigating. Impact appeared regional to India within APAC and there is no indication of a broader global impact in the reported data.

The RingCentral status page reported that a portion of Contact Center customers were experiencing login issues, affecting access to RingCentral Contact Center in the Americas. The incident began at 3:31 PM UTC and was resolved by 4:36 PM UTC, lasting about 1 hour and 5 minutes. Two official status updates were posted during the incident as teams investigated and communicated with customers; services returned to normal after the issue was resolved. The impact was localized to the Americas and to Contact Center login, with other RingCentral services remaining available.

The RingCentral voice service disruption affected Europe, the United Kingdom, and the Americas, with customers reporting one-way audio on outbound calls, dead air during calls, and inbound call failures. The issue impacted Calling and Contact Center components, disrupting both outbound and inbound voice communications and hindering customer interactions.

Duration and timeline: The outage began at Oct 8, 2025 2:11 PM UTC and persisted through Oct 10, 2025 3:26 PM UTC, spanning roughly two days with phased recoveries. The provider issued multiple status updates over the course of the incident as the underlying carrier was investigated and mitigations were put in place. By mid-October, several regions showed restored service, while monitoring continued to confirm stability through end-user feedback.

Scope of impact: The disruption was regional rather than isolated, affecting customers in Europe, the UK, and the Americas with voice issues across multiple components including outbound calling and Contact Center services. User reports were limited, but the incidentootprint and ongoing updates indicate widespread exposure across RingCentral voice services.

RingCentral reported one-way audio issues affecting a portion of European Contact Center customers, impacting the EMEA / Contact Center component. RingCentral teams were investigating and would provide the next update as information became available. The outage began at 7:56 PM UTC and was resolved by 8:46 PM UTC, lasting about 50 minutes. The provider issued 2 official updates during the incident to communicate progress and restoration.

A portion of RingCentral customers experienced issues with the RingCentral App, impacting messaging, SMS inbound and outbound, and RingCentral Video in the Americas. Users may have experienced delays or failures sending messages, SMS delivery issues, and trouble joining or hosting video meetings. The incident began at 5:36 PM UTC and was resolved by 6:46 PM UTC, lasting about 1 hour 10 minutes. The outage affected four components: Americas / Messaging; Americas / SMS - Inbound; Americas / SMS - Outbound; and Americas / Meetings - RingCentral Video.

RingCentral reported a multi-region incident beginning at 9:46 PM UTC with intermittent dead air on calls and call refusals affecting a portion of Americas Contact Center customers. Over the next days, the incident broadened to include European call quality problems and dropped calls, with UK numbers experiencing one-way inbound audio and Texas inbound call failures tied to an underlying carrier issue. The issues touched multiple components across Americas, APAC, and EMEA, including Americas / Contact Center, APAC / Calling inbound and outbound, Americas / Calling inbound and outbound, and EMEA / Calling inbound and outbound.

The RingCentral Americas Contact Center experienced an outage beginning at Sep 30, 2025 5:36 AM UTC that caused dropped calls and call routing delays, leading to refused calls for a portion of customers. The issue affected the Americas / Contact Center component and disrupted contact center operations for several hours, lasting approximately 14 hours and 30 minutes before restoration.

A portion of RingCentral customers experienced call routing delays that led to refused call statuses, along with dropped calls and registration issues, affecting Contact Center and Deskphone services across Americas and Europe, the Middle East, and Africa. Some users also reported problems verifying emergency addresses, which could hinder placing calls. WebRTC-related routing delays were observed in several reports as part of the flux.