RingCentral Outage History

A portion of RingCentral customers experienced issues with the RingCentral App, impacting messaging, SMS inbound and outbound, and RingCentral Video in the Americas. Users may have experienced delays or failures sending messages, SMS delivery issues, and trouble joining or hosting video meetings. The incident began at 5:36 PM UTC and was resolved by 6:46 PM UTC, lasting about 1 hour 10 minutes. The outage affected four components: Americas / Messaging; Americas / SMS - Inbound; Americas / SMS - Outbound; and Americas / Meetings - RingCentral Video.

RingCentral reported a multi-region incident beginning at 9:46 PM UTC with intermittent dead air on calls and call refusals affecting a portion of Americas Contact Center customers. Over the next days, the incident broadened to include European call quality problems and dropped calls, with UK numbers experiencing one-way inbound audio and Texas inbound call failures tied to an underlying carrier issue. The issues touched multiple components across Americas, APAC, and EMEA, including Americas / Contact Center, APAC / Calling inbound and outbound, Americas / Calling inbound and outbound, and EMEA / Calling inbound and outbound.

The RingCentral Americas Contact Center experienced an outage beginning at Sep 30, 2025 5:36 AM UTC that caused dropped calls and call routing delays, leading to refused calls for a portion of customers. The issue affected the Americas / Contact Center component and disrupted contact center operations for several hours, lasting approximately 14 hours and 30 minutes before restoration.

A portion of RingCentral customers experienced call routing delays that led to refused call statuses, along with dropped calls and registration issues, affecting Contact Center and Deskphone services across Americas and Europe, the Middle East, and Africa. Some users also reported problems verifying emergency addresses, which could hinder placing calls. WebRTC-related routing delays were observed in several reports as part of the flux.

RingCentral reported a partial call outage impacting a subset of customers' ability to make or receive calls. Inbound and outbound calling across the Americas and APAC regions were affected. The incident began at Sep 19, 2025 3:11 PM UTC and was resolved by Sep 19, 2025 4:31 PM UTC, lasting about 1 hour and 20 minutes. The outage involved four Calling components: Americas / Calling - Outbound, Americas / Calling - Inbound, APAC / Calling - Outbound, and APAC / Calling - Inbound.

RingCentral posted three status updates during the incident as teams investigated and restored service. By the end of the event, all affected calling components had returned to normal operation. The geographic impact was regional, with users in the Americas and APAC experiencing interruptions during the incident.

RingCentral reported a partial outage in the Americas / Contact Center component, with some customers experiencing stuck agents and sessions. The incident began at Sep 17, 2025 2:31 PM UTC and lasted about 50 minutes. RingCentral stated that the Contact Center teams were investigating and would provide updates as they became available. A follow-up update indicated the issue had been resolved, with services restored by Sep 17, 2025 3:21 PM UTC. The incident generated two official status updates and primarily affected users in the Americas region.

RingCentral reported a partial outage affecting a portion of its Americas Contact Center customers, with users experiencing stuck contacts and stalled agent sessions. The issue impacted contact routing and agent workflows for affected users within the Americas region. The outage began when the status page indicated a degraded condition at 9:26 AM UTC and persisted until 11:56 AM UTC when services were restored, lasting approximately 2 hours and 30 minutes. The Americas / Contact Center component was the primary affected element. The provider issued two status updates during the incident.

A portion of RingCentral Contact Center customers in the Americas experienced issues with call routing and the MAX Agent application. The outage began at Sep 16, 2025 5:46 PM UTC and was resolved by Sep 16, 2025 6:21 PM UTC, lasting about 35 minutes. RingCentral stated that teams were investigating and would provide updates as they became available, with the next update planned in about 4 hours. The Americas / Contact Center component was listed as degraded during the event.

RingCentral experienced a partial calling outage in the APAC region, affecting inbound and outbound calls for Australian numbers. The APAC / Calling - Inbound and APAC / Calling - Outbound components were impacted. The outage began at 9:06 AM UTC and was resolved by 9:46 AM UTC, with RingCentral issuing two official updates during the incident. The volume of user reports was limited, suggesting the impact was localized to Australian numbers.

RingCentral's Americas Contact Center experienced call routing issues and dead air on calls, impacting a subset of customers. The incident began at Sep 12, 2025 5:51 PM UTC and was resolved by Sep 12, 2025 7:46 PM UTC, lasting approximately 1 hour 55 minutes. RingCentral's status page indicated investigators were working on the issue and that updates would be provided as they became available.

The provider issued 2 status updates during the incident, and the impact was regional to the Americas Contact Center components. The service returned to normal after the final update.