RingCentral Outage History

RingCentral reported a partial call outage impacting a subset of customers' ability to make or receive calls. Inbound and outbound calling across the Americas and APAC regions were affected. The incident began at Sep 19, 2025 3:11 PM UTC and was resolved by Sep 19, 2025 4:31 PM UTC, lasting about 1 hour and 20 minutes. The outage involved four Calling components: Americas / Calling - Outbound, Americas / Calling - Inbound, APAC / Calling - Outbound, and APAC / Calling - Inbound.

RingCentral posted three status updates during the incident as teams investigated and restored service. By the end of the event, all affected calling components had returned to normal operation. The geographic impact was regional, with users in the Americas and APAC experiencing interruptions during the incident.

RingCentral reported a partial outage in the Americas / Contact Center component, with some customers experiencing stuck agents and sessions. The incident began at Sep 17, 2025 2:31 PM UTC and lasted about 50 minutes. RingCentral stated that the Contact Center teams were investigating and would provide updates as they became available. A follow-up update indicated the issue had been resolved, with services restored by Sep 17, 2025 3:21 PM UTC. The incident generated two official status updates and primarily affected users in the Americas region.

RingCentral reported a partial outage affecting a portion of its Americas Contact Center customers, with users experiencing stuck contacts and stalled agent sessions. The issue impacted contact routing and agent workflows for affected users within the Americas region. The outage began when the status page indicated a degraded condition at 9:26 AM UTC and persisted until 11:56 AM UTC when services were restored, lasting approximately 2 hours and 30 minutes. The Americas / Contact Center component was the primary affected element. The provider issued two status updates during the incident.

A portion of RingCentral Contact Center customers in the Americas experienced issues with call routing and the MAX Agent application. The outage began at Sep 16, 2025 5:46 PM UTC and was resolved by Sep 16, 2025 6:21 PM UTC, lasting about 35 minutes. RingCentral stated that teams were investigating and would provide updates as they became available, with the next update planned in about 4 hours. The Americas / Contact Center component was listed as degraded during the event.

RingCentral experienced a partial calling outage in the APAC region, affecting inbound and outbound calls for Australian numbers. The APAC / Calling - Inbound and APAC / Calling - Outbound components were impacted. The outage began at 9:06 AM UTC and was resolved by 9:46 AM UTC, with RingCentral issuing two official updates during the incident. The volume of user reports was limited, suggesting the impact was localized to Australian numbers.

RingCentral's Americas Contact Center experienced call routing issues and dead air on calls, impacting a subset of customers. The incident began at Sep 12, 2025 5:51 PM UTC and was resolved by Sep 12, 2025 7:46 PM UTC, lasting approximately 1 hour 55 minutes. RingCentral's status page indicated investigators were working on the issue and that updates would be provided as they became available.

The provider issued 2 status updates during the incident, and the impact was regional to the Americas Contact Center components. The service returned to normal after the final update.

On Sep 12, 2025 12:36 PM UTC, RingCentral reported that a portion of Americas / Contact Center customers may be experiencing call refusals, indicating degraded performance while the team investigated. The incident lasted about 1 hour and 5 minutes and was resolved by Sep 12, 2025 1:41 PM UTC. RingCentral issued 2 status updates during the incident as the situation evolved, with the focus on the Americas / Contact Center component.

A portion of RingCentral's Americas Contact Center customers faced an outage, experiencing refused calls and stuck contacts and agent sessions. The issue was limited to the Americas / Contact Center component and did not appear to impact other RingCentral services.

The incident began at Sep 10, 2025 8:46 PM UTC with the Americas / Contact Center listed as degraded (warn) and was resolved by Sep 10, 2025 9:16 PM UTC when it returned to full status. RingCentral issued 2 status updates during the incident, and the outage lasted roughly 30 minutes.

A partial RingCentral RingCX outage affected a portion of customers in Europe, with inbound call failures and later reports of one-way audio on calls. The issue impacted the EMEA RingCX component and briefly affected the APAC RingCX segment before recovery. RingCentral posted updates noting ongoing investigation and guidance to contact customer care if needed. The incident lasted about 2 hours and 45 minutes, beginning at Sep 10, 2025 6:46 PM UTC and being resolved by Sep 10, 2025 8:31 PM UTC, with three official status updates issued during the event.

RingCentral's Americas Contact Center experienced a partial outage with call refusals affecting a subset of customers relying on contact-center calls. RingCentral confirmed the issue on its status page and the Contact Center teams began investigating, with updates to be provided as the situation evolved.