RingCentral Outage History

On Sep 12, 2025 12:36 PM UTC, RingCentral reported that a portion of Americas / Contact Center customers may be experiencing call refusals, indicating degraded performance while the team investigated. The incident lasted about 1 hour and 5 minutes and was resolved by Sep 12, 2025 1:41 PM UTC. RingCentral issued 2 status updates during the incident as the situation evolved, with the focus on the Americas / Contact Center component.

A portion of RingCentral's Americas Contact Center customers faced an outage, experiencing refused calls and stuck contacts and agent sessions. The issue was limited to the Americas / Contact Center component and did not appear to impact other RingCentral services.

The incident began at Sep 10, 2025 8:46 PM UTC with the Americas / Contact Center listed as degraded (warn) and was resolved by Sep 10, 2025 9:16 PM UTC when it returned to full status. RingCentral issued 2 status updates during the incident, and the outage lasted roughly 30 minutes.

A partial RingCentral RingCX outage affected a portion of customers in Europe, with inbound call failures and later reports of one-way audio on calls. The issue impacted the EMEA RingCX component and briefly affected the APAC RingCX segment before recovery. RingCentral posted updates noting ongoing investigation and guidance to contact customer care if needed. The incident lasted about 2 hours and 45 minutes, beginning at Sep 10, 2025 6:46 PM UTC and being resolved by Sep 10, 2025 8:31 PM UTC, with three official status updates issued during the event.

RingCentral's Americas Contact Center experienced a partial outage with call refusals affecting a subset of customers relying on contact-center calls. RingCentral confirmed the issue on its status page and the Contact Center teams began investigating, with updates to be provided as the situation evolved.

RingCentral reported that a portion of its Contact Center customers in the Americas experienced call refusals, impacting outbound and inbound calling for a subset of users. The incident began at Sep 9, 2025 2:06 PM UTC and was resolved by Sep 9, 2025 4:16 PM UTC, lasting approximately 2 hours and 10 minutes. The issue affected the Americas / Contact Center component and was described as a degraded service condition.

Over the course of the incident, RingCentral issued 2 status updates, with the final update indicating the Americas / Contact Center component had returned to normal operation.

A portion of RingCentral's APAC Contact Center customers experienced login problems when accessing CXone, resulting in sign-in failures and degraded access for affected users. The outage began at Sep 9, 2025 6:26 AM UTC and primarily impacted the APAC / Contact Center component. The provider issued two status updates during the incident, noting ongoing investigation and later confirming resolution. The issue was resolved by Sep 9, 2025 8:06 AM UTC, with the outage lasting approximately 1 hour and 40 minutes. The disruption appeared localized to the APAC region; there was no indication of a global impact.

An incident affected RingCentral's Contact Center services, with ACD/IVR issues causing dropped calls, call refusals, and increased call latency for a subset of customers. The disruption spanned the Americas and EMEA regions, impacting both inbound and outbound calling and the EMEA contact center component. The outage began at Sep 6, 2025 2:56 AM UTC and was resolved by Sep 8, 2025 1:46 AM UTC, lasting about 46 hours and 50 minutes. During the incident, RingCentral issued three status updates describing ongoing investigation and remediation. By the time of resolution, multiple components had been restored to normal operation across regions.

RingCentral reported an outage affecting SMS messaging for a portion of customers. The issue began at 3:36 PM UTC with outbound SMS failures and later expanded to include inbound SMS as well, impacting messaging across the Americas, EMEA, and APAC. RingCentral Operations teams investigated and started mitigation steps, with updates detailing investigation and stabilization efforts as the incident progressed.

Over the course of the incident, RingCentral issued 4 official updates documenting investigation and mitigation actions. By 8:56 PM UTC, the listed SMS components across all regions were returned to full functionality. The outage lasted approximately 5 hours and 20 minutes and affected six regional SMS paths: Americas Inbound, Americas Outbound, EMEA Inbound, EMEA Outbound, APAC Inbound, and APAC Outbound.

The RingCentral Events service experienced a partial outage affecting organizers trying to authenticate on the Events page. The issue began in the Americas region at Sep 3, 2025 12:31 PM UTC in login flows, causing some users to be stuck on the authentication page and disrupting event creation and management.

Mitigations were implemented and improvements observed. By Sep 3, 2025 1:16 PM UTC, RingCentral reported improvements and extended the impact to EMEA and APAC, which were added to the affected components. The incident affected three regional RingCentral Events components across Americas, EMEA, and APAC. RingCentral issued 3 status updates during the incident to communicate actions and stability checks, and by Sep 3, 2025 1:21 PM UTC all regions were back to normal as services recovered.

RingCentral reported a partial outage affecting the MAX agent startup for a portion of customers in the Americas / Contact Center. The issue began at Sep 2, 2025 9:31 AM UTC and was resolved by Sep 2, 2025 11:31 AM UTC, with affected users potentially unable to start the MAX agent and disruption to contact center operations.