RingCentral Outage History

RingCentral reported that a portion of its Contact Center customers in the Americas experienced call refusals, impacting outbound and inbound calling for a subset of users. The incident began at Sep 9, 2025 2:06 PM UTC and was resolved by Sep 9, 2025 4:16 PM UTC, lasting approximately 2 hours and 10 minutes. The issue affected the Americas / Contact Center component and was described as a degraded service condition.

Over the course of the incident, RingCentral issued 2 status updates, with the final update indicating the Americas / Contact Center component had returned to normal operation.

A portion of RingCentral's APAC Contact Center customers experienced login problems when accessing CXone, resulting in sign-in failures and degraded access for affected users. The outage began at Sep 9, 2025 6:26 AM UTC and primarily impacted the APAC / Contact Center component. The provider issued two status updates during the incident, noting ongoing investigation and later confirming resolution. The issue was resolved by Sep 9, 2025 8:06 AM UTC, with the outage lasting approximately 1 hour and 40 minutes. The disruption appeared localized to the APAC region; there was no indication of a global impact.

An incident affected RingCentral's Contact Center services, with ACD/IVR issues causing dropped calls, call refusals, and increased call latency for a subset of customers. The disruption spanned the Americas and EMEA regions, impacting both inbound and outbound calling and the EMEA contact center component. The outage began at Sep 6, 2025 2:56 AM UTC and was resolved by Sep 8, 2025 1:46 AM UTC, lasting about 46 hours and 50 minutes. During the incident, RingCentral issued three status updates describing ongoing investigation and remediation. By the time of resolution, multiple components had been restored to normal operation across regions.

RingCentral reported an outage affecting SMS messaging for a portion of customers. The issue began at 3:36 PM UTC with outbound SMS failures and later expanded to include inbound SMS as well, impacting messaging across the Americas, EMEA, and APAC. RingCentral Operations teams investigated and started mitigation steps, with updates detailing investigation and stabilization efforts as the incident progressed.

Over the course of the incident, RingCentral issued 4 official updates documenting investigation and mitigation actions. By 8:56 PM UTC, the listed SMS components across all regions were returned to full functionality. The outage lasted approximately 5 hours and 20 minutes and affected six regional SMS paths: Americas Inbound, Americas Outbound, EMEA Inbound, EMEA Outbound, APAC Inbound, and APAC Outbound.

The RingCentral Events service experienced a partial outage affecting organizers trying to authenticate on the Events page. The issue began in the Americas region at Sep 3, 2025 12:31 PM UTC in login flows, causing some users to be stuck on the authentication page and disrupting event creation and management.

Mitigations were implemented and improvements observed. By Sep 3, 2025 1:16 PM UTC, RingCentral reported improvements and extended the impact to EMEA and APAC, which were added to the affected components. The incident affected three regional RingCentral Events components across Americas, EMEA, and APAC. RingCentral issued 3 status updates during the incident to communicate actions and stability checks, and by Sep 3, 2025 1:21 PM UTC all regions were back to normal as services recovered.

RingCentral reported a partial outage affecting the MAX agent startup for a portion of customers in the Americas / Contact Center. The issue began at Sep 2, 2025 9:31 AM UTC and was resolved by Sep 2, 2025 11:31 AM UTC, with affected users potentially unable to start the MAX agent and disruption to contact center operations.

RingCentral experienced a partial outage affecting a portion of its Americas Contact Center customers, with inbound and outbound calling issues and the inability to log in. The Americas / Contact Center component transitioned to a degraded state at Aug 28, 2025 9:21 PM UTC as RingCentral began investigating and published the first update. The incident lasted about 35 minutes, with the component returning to normal by Aug 28, 2025 9:56 PM UTC after a follow-up update confirming resolution. The outage involved two official status updates during the event and was regional to the Americas.

RingCentral reported a partial outage affecting voice calls for a portion of the Americas Contact Center customers. The issue began at 3:21 PM UTC and lasted about 3 hours 10 minutes, with services restored by 6:31 PM UTC. RingCentral's Contact Center teams investigated the problem and posted two official updates as the incident progressed, confirming the affected component as Americas / Contact Center.

RingCentral reported that a portion of APAC-based Contact Center customers could not log into the agent portal, causing a partial outage affecting agent access. The APAC / Contact Center component began showing issues at Aug 26, 2025 7:21 AM UTC and RingCentral said teams were investigating, with guidance to contact customer care if affected. The issue appeared localized to the APAC region, with no global outage indicated. The provider issued 2 status updates during the incident, and service was restored when the APAC / Contact Center component returned to normal at Aug 26, 2025 1:21 PM UTC—a duration of about 6 hours.

A partial outage affected RingCentral's Contact Center in the Americas, with some customers experiencing contacts not routing to available agents. The outage began at Aug 25, 2025 7:56 PM UTC and was resolved by Aug 25, 2025 9:01 PM UTC, lasting about 1 hour and 5 minutes.

RingCentral posted two status updates during the incident: the initial update noting the issue and ongoing investigation, followed by a final update confirming resolution.