RingCentral Outage History

RingCentral experienced a partial outage affecting a portion of its Americas Contact Center customers, with inbound and outbound calling issues and the inability to log in. The Americas / Contact Center component transitioned to a degraded state at Aug 28, 2025 9:21 PM UTC as RingCentral began investigating and published the first update. The incident lasted about 35 minutes, with the component returning to normal by Aug 28, 2025 9:56 PM UTC after a follow-up update confirming resolution. The outage involved two official status updates during the event and was regional to the Americas.

RingCentral reported a partial outage affecting voice calls for a portion of the Americas Contact Center customers. The issue began at 3:21 PM UTC and lasted about 3 hours 10 minutes, with services restored by 6:31 PM UTC. RingCentral's Contact Center teams investigated the problem and posted two official updates as the incident progressed, confirming the affected component as Americas / Contact Center.

RingCentral reported that a portion of APAC-based Contact Center customers could not log into the agent portal, causing a partial outage affecting agent access. The APAC / Contact Center component began showing issues at Aug 26, 2025 7:21 AM UTC and RingCentral said teams were investigating, with guidance to contact customer care if affected. The issue appeared localized to the APAC region, with no global outage indicated. The provider issued 2 status updates during the incident, and service was restored when the APAC / Contact Center component returned to normal at Aug 26, 2025 1:21 PM UTC—a duration of about 6 hours.

A partial outage affected RingCentral's Contact Center in the Americas, with some customers experiencing contacts not routing to available agents. The outage began at Aug 25, 2025 7:56 PM UTC and was resolved by Aug 25, 2025 9:01 PM UTC, lasting about 1 hour and 5 minutes.

RingCentral posted two status updates during the incident: the initial update noting the issue and ongoing investigation, followed by a final update confirming resolution.

A GoLive functionality issue caused a portion of RingCentral customers to experience problems with Events in the Americas. The incident began at Aug 21, 2025 8:51 PM UTC and was resolved by Aug 21, 2025 9:01 PM UTC, lasting about 10 minutes. The issue affected the Americas RingCentral Events component.

RingCentral Operations teams investigated and posted two status updates during the incident, and service returned to normal after the final update.

An incident affected RingCentral's RingCX customers in the Americas, with login failures and platform latency reported. Users experienced sign-in difficulties and slower responses across RingCX services during the outage. The issue was categorized as a partial outage with degraded performance, and RingCentral provided updates as they investigated.

RingCentral experienced a partial outage affecting inbound calling and Contact Center services for a portion of customers in Canada. Users reported intermittent inbound call connectivity and call refusals, impacting the Americas / Contact Center and Americas / Calling - Inbound components. The disruption was regional rather than global.

Timeline and recovery: The incident began at 1:46 PM UTC with a warning, and seven official updates were issued through 8:56 PM UTC when inbound calling and Contact Center components were restored. RingCentral reported the root cause as an underlying carrier issue, with the carrier implementing fixes and RingCentral monitoring for stability as updates continued.

A partial outage affected RingCentral's inbound toll-free calling for a subset of customers in the Americas. Users trying to receive inbound calls via toll-free numbers could have experienced call failures. The outage involved the Americas / Calling - Inbound component and began at Aug 11, 2025 5:36 PM UTC and was resolved by Aug 11, 2025 9:06 PM UTC, lasting about 3 hours and 30 minutes. The incident occurred within a defined regional scope and did not appear to impact other RingCentral services.

RingCentral Operations teams were investigating and prepared to provide the next update as more information became available. The provider issued 2 status updates during the incident, and services returned to normal status once the issue was resolved, with the component returning to up at Aug 11, 2025 9:06 PM UTC.

RingCentral experienced login issues affecting four components in the Americas: RingCX, Contact Center, Messaging, and Service Portal. Users reported being unable to log in or experiencing degraded access, with services intermittently unavailable. The incident began at 10:56 PM UTC and prompted ongoing status updates from RingCentral.

Over the next hours, RingCentral issued multiple updates and carried out corrective actions. By 3:31 PM UTC, Messaging and Service Portal had been restored, with RingCX and the Contact Center following later in the day. All affected components were back to normal by 11:51 PM UTC. The disruption was concentrated in the Americas, with a small number of user reports reflecting login symptoms.

Some RingCentral RingCX customers experienced intermittent login issues when using the Single Pane of Glass (SPOG) client, affecting access to RingCX services. The problem spanned Americas, EMEA, and APAC RingCX components and disrupted login to the SPOG interface. The outage began at 5:56 PM UTC and was resolved by 7:46 PM UTC, lasting about 1 hour and 50 minutes. As a workaround, users were advised to sign in via the web application at ringcx.ringcentral.com.