Is SharpenCX CX down?
Current SharpenCX CX status is UP

We checked the official SharpenCX CX Status Page 3 sec. ago. Learn more
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Recent SharpenCX CX Outages and Issues

Follow the recent outages and downtime for SharpenCX CX in the table below.

Start Time

Type

Length

Message

Details

November 21, 2023 14:10 UTC

WARN

7 minutes

CX projects unable to initiate in IZ0 (app.sharpencx.com)

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Start Time

November 21, 2023 14:10 UTC

Type WARN
Affected Components

Isolation Zone 0 - CX

Message

CX projects unable to initiate in IZ0 (app.sharpencx.com)

Details

Identified - Customers leveraging .CX (most commonly used for custom IVR data dips and custom Sharpen Q tabs) may be experiencing failures in the execution of CX projects. This does not impact VCX (Voice CX). All necessary resources are engaged and are working to resolve the problem as soon as possible. Nov 21, 2023 - 14:04 UTC

November 09, 2023 15:42 UTC

WARN

about 3 hours

Inbound call routing impact if leveraging SharpenDB lookup

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Start Time

November 09, 2023 15:42 UTC

Type WARN
Affected Components

Isolation Zone 0 - Inbound Voice

Isolation Zone 0 - CX

Message

Inbound call routing impact if leveraging SharpenDB lookup

Details

Update - Restoration of functionality has been completed for the IZ0 isolation zone with restoration to IZ1 incoming momentarily. Nov 09, 2023 - 15:40 UTC

November 09, 2023 14:52 UTC

WARN

about 1 hour

Inbound call routing impact if leveraging SharpenDB lookup

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Start Time

November 09, 2023 14:52 UTC

Type WARN
Affected Components

Isolation Zone 1 - CX

Isolation Zone 1 - Inbound Voice

Message

Inbound call routing impact if leveraging SharpenDB lookup

Details

Investigating - We're receiving early indications that call routing may be impacted for some customers if they use SharpenDB data lookups to return data for intelligent routing. Our Care and Development teams are reviewing the behavior and will have next steps soon. Nov 09, 2023 - 14:49 UTC

October 12, 2023 03:02 UTC

MAINT

about 3 hours

Routine DB Maintenance (IZ1)

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Start Time

October 12, 2023 03:02 UTC

Type MAINT
Affected Components

Isolation Zone 1 - CX

Isolation Zone 1 - Sharpen Q

Isolation Zone 1 - Dashboards

Isolation Zone 1 - API

Isolation Zone 1 - Insights

Isolation Zone 1 - app.iz1.sharpen.cx

Message

Routine DB Maintenance (IZ1)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct 12, 2023 - 03:01 UTC

October 06, 2023 18:52 UTC

WARN

5 days

VCX Inbound Routing Availability Issues - IZ1

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Start Time

October 06, 2023 18:52 UTC

Type WARN
Affected Components

Isolation Zone 1 - CX

Message

VCX Inbound Routing Availability Issues - IZ1

Details

Update - In an attempt to restore functionality, our Dev Operations/Infrastructure team has been restarting impacted services aligned with VCX functionality (in parallel with reviewing examples, system logging, etc to identify the underlying cause). Further information will be posted to this status page - regarding our continued efforts to correct the misbehavior as quickly as possible for IZ1-based customers. Oct 06, 2023 - 18:52 UTC

2024-04-25 18:26:58 UTC UTC

STATUS

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2024-04-25 18:26:58 UTC UTC

STATUS

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2024-04-25 18:26:58 UTC UTC

STATUS

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2024-04-25 18:26:58 UTC UTC

STATUS

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2024-04-25 18:26:58 UTC UTC

STATUS

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Sign Up for More SharpenCX CX History

StatusGator has over 1 year of SharpenCX CX status history.

No outages or status changes in the last 24 hours

SharpenCX CX status, last 24 hours:

7:00 PM
1:00 AM
7:00 AM
1:00 PM
7:00 PM
7:00 PM
7:00 AM
7:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

SharpenCX CX Outage and Status History

We've been monitoring SharpenCX CX outages since September 30, 2022.
Here's the history of service outages we've observed from the SharpenCX CX Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our SharpenCX CX Status Page Integration

SharpenCX CX is a Project Management, Telephony, and Communications solution that StatusGator has been monitoring since September 2022. Over the past over 1 year, we have collected data on on more than 174 outages that affected SharpenCX CX users. When SharpenCX CX publishes downtime on their status page, they do so across 37 components and 5 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor SharpenCX CX to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If SharpenCX CX is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when SharpenCX CX is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

SharpenCX CX posts separate notifications for planned maintenance work. StatusGator will notify subscribers when SharpenCX CX enters a pre-planned maintenance window, keeping you up to date.

Since SharpenCX CX publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When SharpenCX CX posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When SharpenCX CX has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because SharpenCX CX has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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