Is SharpenCX down?
Current SharpenCX status is UP

We checked the official SharpenCX Status Page 5 min. 51 sec. ago. Learn more
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Recent SharpenCX Outages and Issues

Follow the recent outages and downtime for SharpenCX in the table below.

Start Time

Type

Length

Message

Details

May 13, 2024 15:17 UTC

WARN

25 minutes

Inbound voice disruption (IZ0)

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Start Time

May 13, 2024 15:17 UTC

Type WARN
Affected Components

Isolation Zone 0 - Sharpen Q

Isolation Zone 0 - Inbound Voice

Message

Inbound voice disruption (IZ0)

Details

Investigating - We are experiencing an issue disrupting some voice interactions for users of the Sharpen Q platform in IZ0. We have all resources engaged and are restoring service as soon as possible. May 13, 2024 - 15:16 UTC

May 10, 2024 13:07 UTC

WARN

10 minutes

Inbound IVR route to queue non-functional for some call flows (IZ1)

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Start Time

May 10, 2024 13:07 UTC

Type WARN
Affected Components

Isolation Zone 1 - Sharpen Q

Isolation Zone 1 - Inbound Voice

Message

Inbound IVR route to queue non-functional for some call flows (IZ1)

Details

Investigating - Some users of the Sharpen platform are experiencing disruption to their IVR inbound call flows where menu options chosen are not routing interactions to queue. We have isolated the issue and have all necessary resources engaged to resolve this incident as soon as possible. May 10, 2024 - 13:05 UTC

May 10, 2024 02:32 UTC

MAINT

about 2 hours

Sharpen Q Maintenance

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Start Time

May 10, 2024 02:32 UTC

Type MAINT
Affected Components

Isolation Zone 0 - Sharpen Q

Isolation Zone 1 - Sharpen Q

Message

Sharpen Q Maintenance

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 10, 2024 - 02:30 UTC

April 29, 2024 19:17 UTC

WARN

5 minutes

Sharpen Q disruption

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Start Time

April 29, 2024 19:17 UTC

Type WARN
Affected Components

Isolation Zone 1 - Sharpen Q

Message

Sharpen Q disruption

Details

Update - We are continuing to investigate this issue. Apr 29, 2024 - 19:14 UTC

April 25, 2024 19:52 UTC

WARN

about 1 hour

Certain Icons not loading within Sharpen application

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Start Time

April 25, 2024 19:52 UTC

Type WARN
Affected Components

Isolation Zone 1 - app.iz1.sharpen.cx

Isolation Zone 1 - Sharpen Q

Isolation Zone 0 - app.sharpencx.com

Isolation Zone 0 - Sharpen Q

Message

Certain Icons not loading within Sharpen application

Details

Identified - Sharpen is experiencing additional UX impact related to a dependent vendor who is having an outage. We are working with this vendor to re-establish functionality. Certain icons and buttons may not be observed as loading in the UI. Apr 25, 2024 - 19:48 UTC

2024-05-14 14:39:19 UTC UTC

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2024-05-14 14:39:19 UTC UTC

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2024-05-14 14:39:19 UTC UTC

STATUS

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2024-05-14 14:39:19 UTC UTC

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2024-05-14 14:39:19 UTC UTC

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StatusGator has over 1 year of SharpenCX status history.

SharpenCX Components and Services

View details of the current SharpenCX status below.

Name

Status

Details

SharpenCX API

UP See more

SharpenCX app.iz1.sharpen.cx

UP See more

SharpenCX app.sharpencx.com

UP See more

SharpenCX Chat

UP See more

SharpenCX CX

UP See more

SharpenCX Dashboards

UP See more

SharpenCX Email

UP See more

SharpenCX Email Requests

UP See more

SharpenCX Fax

UP See more

SharpenCX Inbound Voice

UP See more

SharpenCX Insights

UP See more

SharpenCX Ireland

UP See more

SharpenCX Mumbai

UP See more

SharpenCX Notifications

UP See more

SharpenCX Oregon

UP See more

SharpenCX Outbound Voice

UP See more

SharpenCX São Paulo

UP See more

SharpenCX Service Desk Portal

UP See more

SharpenCX Sharpen Q

UP See more

SharpenCX Singapore

UP See more

SharpenCX SIP Registration

UP See more

SharpenCX SMS

UP See more

SharpenCX Sydney

UP See more

SharpenCX Virginia

UP See more

1 status change in the last 24 hours

SharpenCX status, last 24 hours:

3:00 PM
9:00 PM
3:00 AM
9:00 AM
3:00 PM
3:00 PM
3:00 AM
3:00 PM
  • Up: 24 hours

  • Warn: 25 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

SharpenCX Outage and Status History

We've been monitoring SharpenCX outages since September 30, 2022.
Here's the history of service outages we've observed from the SharpenCX Status Page:

Instant enriched data from
3,590 status pages

About Our SharpenCX Status Page Integration

SharpenCX is a Project Management, Telephony, and Communications solution that StatusGator has been monitoring since September 2022. Over the past over 1 year, we have collected data on on more than 184 outages that affected SharpenCX users. When SharpenCX publishes downtime on their status page, they do so across 37 components and 5 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor SharpenCX to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If SharpenCX is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when SharpenCX is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

SharpenCX posts separate notifications for planned maintenance work. StatusGator will notify subscribers when SharpenCX enters a pre-planned maintenance window, keeping you up to date.

Since SharpenCX publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When SharpenCX posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When SharpenCX has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because SharpenCX has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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