Is SharpenCX Sharpen Q down?
Current SharpenCX Sharpen Q status is UP

We checked the official SharpenCX Sharpen Q Status Page 3 min. 42 sec. ago. Learn more
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Recent SharpenCX Sharpen Q Outages and Issues

Follow the recent outages and downtime for SharpenCX Sharpen Q in the table below.

Start Time

Type

Length

Message

Details

January 08, 2024 21:12 UTC

WARN

5 minutes

Sharpen Q degration (IZ0)

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Start Time

January 08, 2024 21:12 UTC

Type WARN
Affected Components

Isolation Zone 0 - Sharpen Q

Message

Sharpen Q degration (IZ0)

Details

Identified - We are observing an intermittent delay in processing Sharpen Q events within our IZ0 (app.sharpencx.com) isolation zone. Users may not be able to answer, place, or handle interaction. We have all necessary resources engaged to restore service as soon as possible. Jan 08, 2024 - 21:09 UTC

January 02, 2024 20:12 UTC

DOWN

about 16 hours

Inbound/Outbound calling in IZ0 inoperable

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Start Time

January 02, 2024 20:12 UTC

Type DOWN
Affected Components

Isolation Zone 0 - Sharpen Q

Isolation Zone 0 - Inbound Voice

Isolation Zone 0 - Outbound Voice

Message

Inbound/Outbound calling in IZ0 inoperable

Details

Investigating - Customers in our IZ0 isolation zone will be experiencing issues placing and receiving calls within Sharpen Q. We're investigating this behavior and will update in 15 minutes with the current status. Jan 02, 2024 - 20:09 UTC

December 21, 2023 04:02 UTC

MAINT

about 3 hours

PCI Security Patching (IZ0)

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Start Time

December 21, 2023 04:02 UTC

Type MAINT
Affected Components

Isolation Zone 0 - API

Isolation Zone 0 - Sharpen Q

Isolation Zone 0 - Inbound Voice

Isolation Zone 0 - Outbound Voice

Message

PCI Security Patching (IZ0)

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 21, 2023 - 04:00 UTC

October 26, 2023 13:42 UTC

WARN

less than a minute

Outbound dialing impact

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Start Time

October 26, 2023 13:42 UTC

Type WARN
Affected Components

Isolation Zone 0 - Sharpen Q

Isolation Zone 0 - Outbound Voice

Isolation Zone 1 - Sharpen Q

Isolation Zone 1 - Outbound Voice

Message

Outbound dialing impact

Details

Investigating - We've received communication outlining some issues being experienced by agents placing outbound calls in Sharpen Q via the 'Place Call' button on an interaction or switching between interactions. This is currently under investigation and we'll update shortly. Oct 26, 2023 - 13:38 UTC

October 26, 2023 13:42 UTC

WARN

8 minutes

Outbound dialing impact

See more
Start Time

October 26, 2023 13:42 UTC

Type WARN
Affected Components

Isolation Zone 0 - Sharpen Q

Isolation Zone 0 - Outbound Voice

Isolation Zone 1 - Sharpen Q

Isolation Zone 1 - Outbound Voice

Message

Outbound dialing impact

Details

Investigating - We've received communication outlining some issues being experienced by agents placing outbound calls in Sharpen Q via the 'Place Call' button on an interaction or switching between interactions. This is currently under investigation and we'll update shortly. Oct 26, 2023 - 13:38 UTC

2024-04-11 16:04:20 UTC UTC

STATUS

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2024-04-11 16:04:20 UTC UTC

STATUS

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2024-04-11 16:04:20 UTC UTC

STATUS

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2024-04-11 16:04:20 UTC UTC

STATUS

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2024-04-11 16:04:20 UTC UTC

STATUS

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Sign Up for More SharpenCX Sharpen Q History

StatusGator has over 1 year of SharpenCX Sharpen Q status history.

No outages or status changes in the last 24 hours

SharpenCX Sharpen Q status, last 24 hours:

5:00 PM
11:00 PM
5:00 AM
11:00 AM
5:00 PM
5:00 PM
5:00 AM
5:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

SharpenCX Sharpen Q Outage and Status History

We've been monitoring SharpenCX Sharpen Q outages since September 30, 2022.
Here's the history of service outages we've observed from the SharpenCX Sharpen Q Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our SharpenCX Sharpen Q Status Page Integration

SharpenCX Sharpen Q is a Project Management, Telephony, and Communications solution that StatusGator has been monitoring since September 2022. Over the past over 1 year, we have collected data on on more than 174 outages that affected SharpenCX Sharpen Q users. When SharpenCX Sharpen Q publishes downtime on their status page, they do so across 37 components and 5 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

Many StatusGator users monitor SharpenCX Sharpen Q to get notified when it's down, is under maintenance, or has an outage. You can get alerts by signing up for a free StatusGator account.

If SharpenCX Sharpen Q is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when SharpenCX Sharpen Q is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

SharpenCX Sharpen Q posts separate notifications for planned maintenance work. StatusGator will notify subscribers when SharpenCX Sharpen Q enters a pre-planned maintenance window, keeping you up to date.

Since SharpenCX Sharpen Q publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When SharpenCX Sharpen Q posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When SharpenCX Sharpen Q has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because SharpenCX Sharpen Q has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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