Shopify Outage History

Shopify POS checkout errors affected merchants trying to complete transactions on Shopify's Point of Sale system. The issue began at Jan 13, 2025 8:29 PM UTC and persisted for about 10 hours, with the Point of Sale component degraded until Jan 14, 2025 6:29 AM UTC. Public user reports indicated checkout failures from a subset of merchants, consistent with a partial outage rather than a service-wide disruption. Shopify posted updates as the incident evolved, totaling 2 official status updates during the event. The disruption appears localized to the checkout flow rather than the entire Shopify platform.

The Shopify Launchpad Admin component experienced an outage that prevented events from launching for merchants. The incident began at Jan 4, 2025 9:39 AM UTC and affected the Launchpad workflow until Jan 4, 2025 11:24 AM UTC.

Shopify posted status updates during the incident, confirming the affected component and later restoration. The outage lasted roughly 1 hour and 45 minutes and was contained to the Launchpad Admin area.

Shopify reported a brief issue in the Admin panel that prevented purchasing shipping labels in bulk. The rest of the checkout process remained unaffected, so customers could still place orders and complete shipments. The incident began at 5:19 PM UTC and was resolved by 5:54 PM UTC, lasting about 35 minutes and impacting the Admin component.

The provider issued two status updates during the incident, describing the degraded bulk shipping label purchase flow and the subsequent restoration of normal Admin functionality.