Shopify Outage History

Shopify experienced a partial outage impacting the Admin, Checkout, and Storefront components. The issue began at 12:04 PM UTC with merchants seeing error messages and 500 errors when accessing the Admin, attempting checkouts, or loading storefront pages. Shopify’s status updates described a degraded experience across these areas, and the incident prompted ongoing investigation. The provider issued 4 status updates during the event, including notes on recovery as the issue progressed. The outage lasted about 1 hour and 25 minutes, with the final update at 1:29 PM UTC indicating some recovery and continued monitoring.

Shopify merchants were affected by issues with Sidekick in the Admin and with the Help Center search, causing error messages and looping behavior that disrupted workflows and access to support documentation. The incident impacted Admin and Support components, making Sidekick less reliable and hindering access to help center resources for some users across regions.

The outage began at Mar 9, 2026 12:39 AM UTC and lasted about 2 hours and 20 minutes, with Shopify issuing 5 status updates during the incident. The problem affected Admin and Support components and was reported by users across North America and Oceania, indicating cross regional impact. The issue was resolved and monitoring began by Mar 9, 2026 2:49 AM UTC and services returned to up for Admin and Support by Mar 9, 2026 2:59 AM UTC.

Shopify POS card readers could not connect to Shopify POS, affecting merchants using the Point of Sale system and POS Terminal. The outage began at 3:09 AM UTC and escalated to a full issue as Shopify documented the incident and continued investigating. Shopify later identified the problem as related to Stripe, their payment processing partner, specifically impacting POS Terminal. The provider issued five status updates during the incident.

The issue was deemed resolved and monitoring began by 4:34 AM UTC, with full service returning by 4:59 AM UTC. The outage lasted roughly 1 hour and 50 minutes and was centered on the Point of Sale component.

During the incident, Shopify reported degraded performance impacting email and mobile app notifications for Shopify and the Shop App. Email delivery to merchants and to buyers, and mobile push notifications for merchants, were intermittently unavailable. Logins via email may also have been affected; however, emails from merchants to buyers and transactional push notifications from the Shop App continued to operate normally.

The issue began on 8:04 PM UTC and was resolved by 10:49 PM UTC, lasting about 2 hours and 45 minutes. The provider issued 2 status updates and the incident affected 2 components (Admin and API & Mobile).

Shopify experienced a checkout disruption due to shipping rates not displaying during checkout. The issue began at Feb 20, 2026 4:34 PM UTC and affected the Checkout component, with users reporting errors and customers unable to complete purchases. The incident appears to have been global in scope, with reports from the United States, Canada, Australia and other regions. The outage lasted approximately 18 hours and 40 minutes and was resolved by Feb 21, 2026 11:14 AM UTC.

Shopify's status page documented the event with two updates: initially noting that customers may encounter errors during checkout, and later confirming the issue was resolved as the Checkout component returned to normal operation.

Shopify experienced a window of degraded performance lasting about 37 minutes, with slow storefront pages and HTTP 500 errors affecting both the storefront and the admin interface. Customers reported extremely slow add-to-cart actions and admin dashboard errors, with activity noted from the United Kingdom and Italy.

StatusGator tracked the issue via an Early Warning Signal starting at Feb 18, 2026 10:38 AM UTC and ending at Feb 18, 2026 11:15 AM UTC. The outage lasted approximately from 10:38 AM UTC to 11:15 AM UTC. Shopify did not publish any official status updates in the provided data.

The Shopify Admin area experienced login issues and 500 errors starting at Feb 15, 2026 3:39 PM UTC, impacting merchants trying to access the admin and related admin functions. Shopify Mobile was also affected. The problem represented a partial outage for the Admin component and lasted for about 1 hour and 25 minutes.

Shopify issued 2 status updates during the incident and the Admin component moved from warn to up at Feb 15, 2026 5:04 PM UTC, indicating resolution. Users broadly reported login failures and 500 errors across multiple regions, suggesting a global reach.

The outage was reflected in a wide pattern of user reports from multiple regions across North America and Europe, indicating broad geographic impact.

Shopify's Admin interface experienced an outage that prevented login and caused 500 errors for many merchants; Shopify Mobile was affected as well. The disruption began at Feb 15, 2026 3:39 PM UTC and affected the Admin component across regions, leaving users unable to access the dashboard or perform administrative tasks.

StatusGator flagged an Early Warning Signal beginning at Feb 15, 2026 2:57 PM UTC, preceding Shopify's official acknowledgement. The outage lasted about 1 hour and 25 minutes and was resolved by Feb 15, 2026 5:04 PM UTC. Shopify issued two official updates during the incident, documenting the impact and restoration of Admin access.

Impact was global, with a large volume of user reports from multiple regions indicating login failures and Admin access problems, including errors such as 500 and gateway timeouts. Once the issue was mitigated, Admin access returned to normal and Shopify confirmed service restoration.

Shopify Admin and Reports dashboards experienced a brief outage, with merchants seeing 500 errors when accessing the admin interface. The issue affected two components: Admin and Reports and Dashboards, causing disruption to admin workflows for a short period. The outage began on Feb 10, 2026 6:24 PM UTC and was resolved by Feb 10, 2026 6:44 PM UTC. Shopify issued two status updates during the incident, describing the degraded admin experience and later confirming restoration of normal operation as the components returned to up.

Shopify shoppers experienced a brief glitch as the backend page repeatedly reloaded, disrupting checkout for a subset of users. Reports came from the United States and New Zealand describing constant reloads and interrupted checkout flows. The issue began at 18:07 UTC and was resolved by 18:12 UTC, lasting about 5 minutes. StatusGator detected the issue at Feb 10, 2026 6:07 PM UTC, ahead of Shopify's public acknowledgment; Shopify's status page did not publish an incident update during this window. The impact appears limited to checkout experiences during the window with no evidence of a wider outage.