Smartsheet Outage History

Smartsheet Brandfolder experienced a brief degradation when email delivery through SendGrid failed, causing invitations and notifications to not process. The issue affected 13 Brandfolder components within the Smartsheet Brandfolder Integration, and some users may have seen the on-screen message 'Your account was frozen due to unpaid invoices.' The outage lasted approximately 25 minutes, from 12:53 PM UTC to 1:18 PM UTC, during which Smartsheet issued two status updates before everything returned to normal. Limited user reports indicated email delivery issues during the incident.

The Smartsheet outage began with degraded performance from Oct 20, 2025 12:43 PM UTC and escalated to a full outage at Oct 20, 2025 2:43 PM UTC, affecting core applications and a broad set of features. Users reported sign-in problems, pages not loading, and errors across multiple functions, including Core Application login, Sheets, Reports, Dashboards, Documents, and Notifications. The incident affected dozens of components and integrations, and lasted approximately 8 hours from Oct 20, 2025 2:43 PM UTC to Oct 20, 2025 10:43 PM UTC. The volume and spread of reports indicate widespread user impact across regions and products.

Smartsheet published updates on the status page as the issue evolved, noting a connection to an ongoing Amazon Web Services outage that caused partial connectivity problems. Five status updates were issued during the incident as engineers worked to restore services. Partial recovery began around Oct 20, 2025 9:48 PM UTC and full service restoration for many components, including Core Application login, Sheets, Reports, Dashboards, and Notifications, was reported by Oct 20, 2025 10:43 PM UTC with remaining services returning shortly thereafter.

Smartsheet experienced degraded performance affecting login, documents, attachments, file library, notifications, and core features such as Sheets, Forms, Dashboards, and Reports. Users reported login issues and slower operations during the incident. The outage began at Oct 20, 2025 9:56 AM UTC and was resolved by Oct 20, 2025 10:43 AM UTC, lasting approximately 47 minutes.

According to the Smartsheet status page, the issue prompted an investigation into degraded performance across many components, with two official updates issued between 09:56 and 10:43 UTC. The incident concluded when services were reported as restored at Oct 20, 2025 10:43 AM UTC.

Smartsheet experienced a brief outage affecting the Documents / Attachments component, causing users to see the message 'This action has been disabled. Contact your System Admin for details.' when attempting to access sheet attachments. The outage began at Oct 14, 2025 4:43 PM UTC and was resolved by Oct 14, 2025 5:13 PM UTC, lasting approximately 30 minutes. The issue appeared isolated to the Documents / Attachments feature, with other Smartsheet functionality remaining available. Smartsheet published two status updates during the incident as they investigated and then confirmed resolution. A handful of users reported the issue during the event.

Smartsheet experienced a partial outage affecting core sheet functionality on {{date:2025-10-14}}. Users reported sheets loading slowly or not at all, timeouts when saving, and issues with filters and conditional formatting. In some cases the Attachments tab appeared disabled. The issues were observed primarily in the United States, with reports from Ashburn and Los Angeles, suggesting regional impact. The incident spanned about 25 minutes, beginning around 4:15 PM UTC and ending around 4:40 PM UTC.

StatusGator tracked the issue before Smartsheet publicly acknowledged it. StatusGator detected the problem at Oct 14, 2025 4:26 PM UTC, indicating an early warning lead time. There were no official status updates posted on Smartsheet's status page during the incident. The issue affected at least four components: sheet loading, filters, conditional formatting, and attachments.

The Smartsheet WorkApps feature experienced an outage that prevented users from uploading attachments. The incident began at Oct 10, 2025 12:28 AM UTC and lasted for about 5 hours and 10 minutes, with service restored by Oct 10, 2025 5:38 AM UTC. The disruption affected the Advance Capabilities / WorkApps component and impacted workflows that rely on attaching files. A small number of user reports surfaced during the incident.

Smartsheet experienced a brief degradation where workflows and webhooks did not trigger as expected when attachments or comments were added in Table View. This caused delays across automation features and affected five components: Jira Connector, In App Workflows, Bridge by Smartsheet, Data Shuttle, and Salesforce Connector. The outage lasted about 45 minutes, beginning at 9:08 AM UTC and ending at 9:53 AM UTC.

Smartsheet's status page documented the investigation and subsequent restoration, with two official updates issued during the incident. By the end of the event, triggers returned to normal and services were reported as restored.

Smartsheet experienced intermittent issues with loading and saving sheets, impacting the Core Application / Sheets component. Users attempting to load or save sheets may have encountered delays or errors. The issue began around Sep 9, 2025 3:09 AM UTC and persisted for roughly 22 hours until it was resolved around Sep 10, 2025 1:33 AM UTC.

The Smartsheet status page issued two updates during the incident: the first at Sep 9, 2025 3:13 AM UTC indicating an investigation into intermittent sheet loading and saving issues, and the second at Sep 10, 2025 1:33 AM UTC confirming the service had returned to normal. The issues affected the Core Application / Sheets component across Smartsheet users.

Smartsheet reported degraded performance for the Data Shuttle connector starting at Aug 27, 2025 1:43 PM UTC. Users observed slow responses and pages circling, with reports from Singapore and Jacksonville indicating Data Shuttle access issues across regions. The issue affected the Connectors / Data Shuttle component and could delay data transfers and automation tasks.

The Smartsheet app experienced a brief outage beginning at 12:38 AM UTC, making the application unavailable for about 30 minutes. Smartsheet reported issues across five core components: Core Application / Sheets, Core Application / Forms, Core Application / Reports, Core Application / Dashboards, and Core Application / Smartsheet Login, impacting user access to sheets, forms, reports, dashboards, and login functionality. The outage ended around 1:08 AM UTC as services returned to normal.

Smartsheet's status page documented an ongoing investigation into the loading issues and later confirmed restoration of all affected components. The incident was resolved within about half an hour, with global access returning to normal.