Smartsheet Outage History

Smartsheet experienced a brief global outage that prevented access to the Smartsheet application for about 15 minutes. The incident began when the status page listed an investigation into customers being unable to access Smartsheet and affected 20 components across the Core Application, API, Documents, and Sign-in surfaces, including Core Application / Forms, Apps / Desktop App, Core Application / Smartsheet Login, Documents / Document Proofing, Documents / File Library, Apps / Mobile App, Third Party Sign In / Sign in via Google, Third Party Sign In / Sign in via Microsoft Azure AD, Third Party Sign In / Sign in via Apple ID, Developers and API / REST API, Developers and API / Webhooks, Developers and API / API Access Tokens, AI Tools, Search, Core Application / Sheets, Core Application / Reports, Core Application / Single Sign On ( Company Credentials ), Core Application / Dashboards, Documents / Attachments, and Documents / Document Builder. The outage lasted from 12:28 AM UTC to 12:43 AM UTC.

Smartsheet experienced intermittent errors when creating assets (Sheets, Reports, Dashboards, and Workspaces). Although assets were created successfully, some users could see an Access Denied message when attempting to access them immediately after creation. This caused temporary disruption to workflows relying on newly created content. The incident began at Jul 9, 2025 11:13 PM UTC and was resolved by Jul 9, 2025 11:33 PM UTC, lasting about 20 minutes and affecting four Core Application components. The Smartsheet status page documented the issue and noted that refreshing the page or waiting a few minutes typically resolves the access issue. The provider posted 2 status updates during the incident.

Smartsheet's Digital Asset Management (Brandfolder) Asset Upload component experienced 503 errors, resulting in degraded file-upload capability for about 45 minutes. The incident began at 1:38 AM UTC and was resolved by 2:23 AM UTC. Smartsheet identified an issue with the primary file uploading service and switched to the backup, with a temporary UI change observed until the primary service could be restored. The incident saw two official status updates during its duration, and the Asset Upload component returned to normal after the switch.

Smartsheet's Digital Asset Management (Brandfolder) Asset Upload component experienced 503 errors during file uploads, causing degraded upload performance. The service switched to the backup uploading service, and users may have seen a temporary UI change while the primary service was restored.

The incident began at Jul 7, 2025 1:28 AM UTC and was resolved by Jul 7, 2025 1:33 AM UTC, lasting about 5 minutes. Smartsheet issued 2 status updates during the incident, noting the switch to the backup and the subsequent restoration.

Smartsheet experienced a brief incident affecting the Help and Community / Customer Support Portal, with users reporting issues submitting or accessing support cases. Smartsheet confirmed the problem was tied to a third-party service and did not impact the core Smartsheet platform. The incident started at 6:43 PM UTC and was resolved by 7:28 PM UTC, lasting about 45 minutes, with two official updates issued by Smartsheet. The impact appeared limited to the customer support portal.

Smartsheet experienced a brief degraded state in Dynamic Views that rely on a report source. Users attempting to open these views encountered Bad Request errors, impacting access to Dynamic View functionality for about 40 minutes. The incident began at Jun 23, 2025 8:23 PM UTC and was resolved by Jun 23, 2025 9:03 PM UTC. The issue affected the Advance Capabilities / Dynamic View component, and Smartsheet issued two status updates during the incident to communicate the investigation and restoration of service.

Smartsheet experienced a brief partial outage impacting Sheets loading and Form submissions. The issue affected Core Application / Sheets and Core Application / Forms, causing issues with loading spreadsheets and submitting forms. The outage began at 4:48 PM UTC and was resolved by 5:58 PM UTC, lasting about 1 hour and 10 minutes. Smartsheet posted status updates noting an initial investigation and later confirming restoration of services for Sheets and Forms.

Smartsheet experienced an outage that left the Admin Center page unreachable, hindering administrative tasks and user/group management. The outage affected the Administration and Audit / Admin Center and Administration and Audit / User and Group Management components and lasted from 10:23 AM UTC to 1:58 PM UTC.

Smartsheet's status page issued two updates during the incident, documenting the investigation and later restoration of the affected components. Access to admin functions was restored by the end of the incident.

Smartsheet users experienced outages affecting file operations and Google-integrated features during a Google Cloud service incident. Errors were reported when uploading, downloading, or processing files via Brandfolder and File Library, and some login flows including sign in via Google and Google Drive uploads were affected. The disruption impacted Brandfolder-related services across Smartsheet, with multiple Brandfolder components briefly degraded or unavailable.

The outage began at 7:04 PM UTC and was largely resolved by 9:18 PM UTC, with recovery steps noted as Google Cloud identified and fixed the underlying issue. Over the course of the incident, the provider issued 5 status updates, including an update at 9:08 PM UTC that Brandfolder processing queues were recovering and services were returning to normal for many components.

Smartsheet experienced a brief intermittent access issue affecting the Core Application components for Smartsheet Login and Sheets. Users could have encountered sign-in difficulties and the inability to access or edit sheets during the incident window. The issue began at 8:48 PM UTC and appeared to be resolving by 8:58 PM UTC according to Smartsheet's updates.

Smartsheet posted two updates during the event, first indicating intermittent access and ongoing investigation, then noting signs of recovery and restoration of full stability. The outage lasted roughly 10 minutes and service returned to normal by the second update.