Smartsheet Outage History

The Smartsheet outage involved intermittent errors across core applications, impacting loading dashboards, workflow execution, and submitting forms (including update and approval requests). Users experienced sporadic issues with dashboards and form submissions during the incident. The disruption began on 2:53 PM UTC and persisted for about 1 hour and 15 minutes, with Smartsheet posting updates as the investigation progressed. The incident affected four components: Core Application / Dashboards, Core Application / Forms, Workflows / In App Workflows, and Core Application / Sheets. The provider issued 3 status updates during the incident.

Smartsheet experienced a platform-wide issue affecting login, asset access, and site navigation. Users reported problems signing in and navigating the app, with a broad impact across dozens of components including Core Application / Dashboards, Smartsheet Login, Sheets, REST API, and multiple Connectors. The outage began at Apr 30, 2025 5:38 AM UTC and was resolved by Apr 30, 2025 6:29 AM UTC, lasting roughly 51 minutes.

Status updates indicated an initial investigation followed by a resolution notice as services returned to normal, reflecting a coordinated response across the affected areas of the Smartsheet platform.

Smartsheet reported delays affecting workflow automation and sheet access, causing intermittent failures when triggering or completing automated processes and when saving or loading sheets. The issue impacted five components across Workflows, Sheets, and Reports, leading to degraded performance and partial disruptions for several hours. The outage lasted roughly 5 hours.

The incident began when Smartsheet transitioned to a degraded state at Apr 24, 2025 3:03 PM UTC and was resolved by Apr 24, 2025 8:03 PM UTC. The provider issued four status updates during the incident, outlining ongoing investigation, actions taken to resolve, and eventual recovery. After recovery, all five components were reported as up.

Smartsheet's Core Application / Dashboards experienced intermittent loading issues, causing some users to see errors or delays when opening dashboards. The incident began at 9:48 PM UTC and was resolved by 10:09 PM UTC, lasting about 21 minutes. Smartsheet issued two official status updates during the incident, first listing Investigating with guidance to refresh, and later confirming restoration as the dashboards returned to normal.

Smartsheet experienced a login outage that prevented sign-in across the platform. Authentication services including Smartsheet Login, Single Sign-On (Company Credentials), and third-party sign-ins (Google Sign-In, Microsoft Azure AD, and Apple ID) were affected, leaving users unable to access accounts for approximately 25 minutes. The incident impacted five authentication components, with users reporting sign-in issues across regions.

The Smartsheet incident began at Apr 4, 2025 10:08 PM UTC with dashboards failing to load for some users. An initial investigation prompted frequent updates as the team worked toward a resolution. At Apr 4, 2025 10:28 PM UTC, the status page noted a broader issue affecting dashboards and template creation, with Control Center provisioning and template creation potentially failing when dashboards were involved; several related components were marked in degraded states. The affected areas included Core Application / Dashboards and related modules such as Advance Capabilities / Control Center, Core Application / Reports, and Core Application / Sheets.

Smartsheet experienced a brief period of intermittent connectivity affecting core assets including Dashboards, Reports, and Sheets. The status page transitioned to a warning at Apr 3, 2025 10:24 PM UTC as the team investigated reports of intermittent access, with the issue lasting roughly 24 minutes. The problem was resolved by Apr 3, 2025 10:48 PM UTC. Smartsheet issued two status updates during the incident as teams worked toward restoration and confirmed service returned to normal.

Smartsheet experienced a brief degraded performance that impacted loading Sheets and related workflow automation. The issue affected Core Application / Sheets, In App Workflows, and Search, with users seeing delays when opening sheets and running automations. The incident began at Mar 27, 2025 2:58 PM UTC and was resolved by Mar 27, 2025 3:38 PM UTC, lasting about 40 minutes. Smartsheet issued three status updates during the event: initial investigation, confirmation of an identified issue and ongoing recovery, and final restoration of services. Overall, the impact was contained to the listed components and did not indicate a broader outage.

The Smartsheet automated workflows (In App Workflows) experienced a brief degradation, causing delays in automation actions. The incident began at 2:58 PM UTC and was resolved by 3:59 PM UTC, lasting about 1 hour and 1 minute. Smartsheet issued 2 status updates during the incident, first noting a degraded workflows issue and then returning the service to normal as systems recovered. The impact appeared limited to the Workflows / In App Workflows component and did not indicate broader service disruption.

The Brandfolder component of Smartsheet experienced a brief maintenance window that caused a short outage for the Digital Asset Management core application. The disruption was contained and services returned to normal after a brief window. The maintenance began at Feb 15, 2025 4:33 AM UTC and ended at Feb 15, 2025 4:38 AM UTC, with Smartsheet communicating the maintenance via status updates on their page.