Square Outage History

Square Online experienced a partial outage affecting dashboards and online ordering across eight regional services (Spain, United States, Ireland, Australia, Canada, France, Japan, and the United Kingdom). Users reported the dashboard not loading and errors on pages, with online ordering sometimes unavailable. StatusGator detected the issue at Jan 28, 2025 1:51 PM UTC via an Early Warning Signal, about 11 minutes before Square Online acknowledged it. The provider listed a degraded service starting at Jan 28, 2025 2:02 PM UTC, and the affected regions returned to normal at Jan 28, 2025 2:57 PM UTC after roughly 55 minutes of degraded performance.

Square experienced a brief degradation in Loyalty components across eight regions (Canada, United Kingdom, Ireland, Spain, United States, Australia, Japan, and France). Users attempting to use loyalty features could have encountered intermittent issues or stalls within the Square app during the event.

The incident began on 7:01 PM UTC and was resolved by 7:32 PM UTC, lasting about 31 minutes. The provider issued two status updates during the incident, confirming a degraded state for Loyalty services across the affected regions. Based on user reports, disruption appeared to be regionally scoped to the listed countries, with affected workflows related to loyalty.

Square Online experienced a brief degraded performance starting at Jan 25, 2025 4:36 PM UTC and was resolved by Jan 25, 2025 5:01 PM UTC. The incident affected Square Online booking pages in multiple regions including Australia, Canada, France, Ireland, Japan, Spain, the United Kingdom, and the United States, causing users to be unable to load booking flows or access related pages for about 25 minutes.

The provider issued three status updates during the incident to communicate degraded service and recovery. A small number of user reports were logged describing issues loading booking and related pages during the event.

Square for Retail experienced a brief degradation across eight regional instances (Canada, France, Ireland, Japan, Spain, United Kingdom, United States, and Australia) as shown on Square's status page. The issue began at 9:06 PM UTC and was resolved by 9:21 PM UTC, lasting about 15 minutes. The incident appeared regional and short-lived, with services returning to normal after the second update.

The Square Dashboard experienced a brief period of degraded performance across eight regional dashboards (Australia, Canada, France, Ireland, Japan, Spain, United Kingdom, and United States). The incident began at 12:42 AM UTC and was resolved by 12:46 AM UTC. Users attempting to access or interact with the Dashboard during this window may have seen slower responses or limited functionality.

The United States Transfers component of Square experienced a brief degradation affecting transfers for about 20 minutes. The incident began at 12:16 AM UTC and was resolved by 12:36 AM UTC. Users could have seen slower transfers or intermittent failures during this window, with the US transfers service returning to normal after the incident. Square's status page showed the Transfers component moving from up to warn and back to up within that period, indicating a short-lived degradation that was resolved quickly.

Square's United States Dashboard experienced a brief degradation, lasting about 35 minutes. The incident began at 5:51 PM UTC and was resolved by 6:26 PM UTC. The issue affected only the US Dashboard component; other regions and Square services remained unaffected. The provider issued 2 status updates during the incident: an initial notice of degraded performance and a follow-up confirming restoration.

Square phone support across the United States, Ireland, Spain, the United Kingdom, Canada, and France briefly degraded, returning to normal after about 39 minutes. The outage began at 5:07 PM UTC and was resolved by 5:46 PM UTC. The provider issued three official status updates during the incident, noting the degradation and subsequent recovery. The impact was regional rather than global, affecting phone support access in the listed regions with no broader Square services affected. There were no user reports observed during the incident.

Square experienced a brief degradation impacting Square Appointments and Square Messages in the United States and Canada. Users attempting to schedule or modify appointments or send messages may have encountered slower responses during the incident. The affected components were Canada Appointments, Canada Square Messages, United States Appointments, and United States Square Messages.

Square reported a brief degradation in the Invoices component affecting eight regions worldwide. The incident began at 8:21 PM UTC and was resolved by 9:31 PM UTC, lasting approximately 1 hour and 10 minutes. The affected regions were Australia, France, Ireland, Spain, United Kingdom, United States, Canada, and Japan, with users experiencing degraded invoice processing during the window. The Square status page issued two updates to communicate the degraded performance and subsequent recovery of normal service.