Square outage history

The Square platform experienced a widespread disruption that impacted payments and reporting across multiple products and regions. Users reported transactions not updating or displaying, with payments failing to show in the Point of Sale, Payment Acceptance, and dashboard reports, and some orders failing to appear in Square Online or POS systems. The issue affected Square for Retail, Square for Restaurants, and KDS workflows, with regions including the United States, Canada, the United Kingdom, Europe, Australia, and parts of Asia-Pacific seeing degraded functionality. Impact began in the early hours while user reports surged, and monitoring indicated the problem persisted across several products before recovery. StatusGator detected the issue at Sep 27, 2026 2:53 AM UTC, about 1h17m before Square publicly acknowledged the disruption at Sep 27, 2026 4:10 AM UTC.

Square experienced a brief disruption affecting payment acceptance in Japan, causing some point-of-sale transactions to fail or delay. The Japan Payment Acceptance component moved from normal to degraded at 9:16 PM UTC and returned to normal by 9:31 PM UTC as engineers worked to restore service.

Later, a separate issue briefly affected Developer Payments and was resolved by 2:36 AM UTC. A single user in Seattle reported iOS download issues around 10:32 PM UTC, suggesting the impact was focused and not widespread.

Square customers in Japan faced a disruption affecting some services, beginning with the Japan region's Developer Payments component. The status page indicated a service disruption at Sep 24, 2026 9:11 PM UTC, with engineers actively working to resolve the issue. A follow-up at 9:16 PM UTC noted that Payment Acceptance at point of sale was also affected. By 9:31 PM UTC, Payment Acceptance had recovered to normal while Developer Payments remained degraded. Full restoration across the affected components was achieved by 2:36 AM UTC.

Impact on users included payment processing disruptions for Square merchants in Japan, with intermittent issues at point of sale and related developer payment workflows. A user report from Seattle around 10:30 PM UTC described Square not downloading on iOS after an update, illustrating some user-facing symptoms during the disruption.

Square's status updates described ongoing disruption and an active fix cadence, focusing on the Japan region components. The incident progressed from degraded to normal operation as services recovered; by 2:36 AM UTC both affected components were back to full operation, marking the end of this disruption. The event underscores the importance of reliable payment processing for merchants in the region.

Users of Square Point of Sale experienced a disruption saving open orders on iOS, impacting sellers across Australia, the United States, Canada, France, Ireland, Japan, Spain, and the United Kingdom. The incident began at 7:41 PM UTC and disrupted in-person checkout workflows that rely on saving orders, potentially delaying transactions for a portion of the day.

Square released a fix and began restoring functionality by Sep 23, 2026 9:21 PM UTC, with services returning to full operation in the affected regions. By 12:26 AM UTC, all listed regions were reported as up for the Square Point of Sale components.

Square Online storefronts across Australia, Canada, France, Ireland, Japan, Spain, the United Kingdom, and the United States experienced slow loading and disruptions beginning at 7:11 PM UTC. The issue affected online storefront access and customer shopping experiences as pages loaded slowly for merchants and visitors across these regions. Square's engineering team acknowledged the disruption and began investigations while working toward restoration.

The disruption persisted for several hours as the team implemented mitigations, with regional sites gradually returning to normal. By 11:01 PM UTC, all listed Square Online components had recovered, and services were reported as up across the affected regions. This was characterized as a widespread but partial outage affecting ecommerce storefront load performance rather than a complete platform failure.

Square experienced a disruption affecting some Instant Transfers to Visa cards issued by Bank of Nova Scotia (BoS) and Tangerine Bank. Canadian users attempting Instant Transfers reported failures or delays, and Square advised retrying failed transfers while its team worked with banking partners to resolve the issue. The disruption began at 12:26 AM UTC and was resolved by 3:36 PM UTC.

Status updates indicated the impact was contained to the Canada region, with the Canada 🇨🇦 / Transfers component listed as a Transfers Disruption during the incident. The service resumed normal operation after coordinated remediation with banking partners.

An outage hit Square's Kitchen Display System (KDS), preventing order tickets from being delivered to KDS screens across eight regions: Australia, Canada, France, Ireland, Japan, Spain, the United Kingdom, and the United States. Impact began around 6:29 PM UTC when KDS stopped receiving new orders. Users reported KDS screens not displaying tickets or showing active orders, disrupting dine-in and takeout workflows. The issue was acknowledged on Square's status page as a Service Disruption, with the listed regional KDS components entering a degraded state.

Engineering teams rolled out a fix, and by 7:31 PM UTC Square indicated the fix was released and services were returning to full functionality; recovery progressed across all regions by 7:36 PM UTC. StatusGator detected the disruption 29 minutes 29 seconds before the official acknowledgment. The incident lasted a little over an hour, with a noticeable uptick in user reports around 6:30 PM UTC to 7:00 PM UTC indicating broad impact on order flow and ticketing.

Square experienced a service disruption beginning at 4:56 PM UTC that affected United States Point of Sale and related services. Users attempting transactions or signing in may have encountered intermittent failures, with account creation also impacted during the incident. The POS component began recovering by 5:06 PM UTC, while the Square Login service remained affected for longer and returned to full stability by 5:56 PM UTC.

According to Square's status updates, the issue was described as a Service Disruption and the engineering teams were actively working to resolve it. The recovery progressed from US-based Point of Sale restoration first, followed by the Square Login service completing its recovery by the end of the window, indicating a largely US-focused disruption.

Canadian Square sellers faced card-payment disruptions beginning around 8:34 PM UTC as a third-party payment-processor issue affected debit-card transactions. Card payments were failing or unavailable, prompting merchants to offer alternative methods. StatusGator detected the issue about 40 minutes before Square publicly acknowledged the disruption.

Users accessing Square Loans in the United Kingdom, United States, and Australia briefly experienced a service disruption. The issue began at 7:26 PM UTC and was resolved by 7:31 PM UTC, lasting about five minutes. Square's status page described a service disruption and indicated engineering teams were actively working on a fix; Loans in the three regions returned to normal shortly after the incident. The disruption appeared isolated to the Loans components and did not indicate broader impact across other Square services.