UKG Outage History

UKG users experienced a sign-in and authentication disruption across the United States. Reports described failures such as 'unable to contact server' or issues completing login for the Workforce app. The outage lasted about 48 minutes, from 4:56 PM UTC to 5:44 PM UTC, with activity observed from multiple states indicating broad impact.

StatusGator detected the issue from user reports at Oct 24, 2025 4:56 PM UTC, ahead of any official acknowledgment. UKG has no official public status page for this incident, and public updates were limited to user-reported symptoms during the event.

UKG users reported sign-in problems starting at 8:15 AM UTC, with accounts unable to log in and sessions stuck on loading. Web and mobile apps were affected, with users seeing loading screens and messages like 'company can’t be found.' Additional reports followed at 8:30 AM UTC and 8:45 AM UTC, indicating a developing outage that hindered access to UKG services.

StatusGator recorded an Early Warning Signal for login problems at Oct 22, 2025 8:59 AM UTC. UKG does not operate a public status page, so there were no provider updates publicly available to reference.

Based on the limited report volume, the issue appears to be limited to authentication rather than a full platform outage, with no clear regional concentration indicated by the available user comments. The incident underscores the value of timely user feedback when there is no official status page.

UKG experienced a brief login/authentication issue that prevented access to the sign-in screen. The incident began at 6:24 AM UTC and was resolved by 6:37 AM UTC, lasting about 13 minutes. User reports started around 6:15 AM UTC and included sign-in loops, being logged out after signing in, and the login screen failing to progress, with multiple reports coming from various US locations (e.g., Flagstaff, AZ; Sacramento, CA; Raleigh, NC; Richmond, TX).

UKG users experienced a brief outage affecting the web page and mobile app, with pages failing to load and the app becoming unresponsive. The incident lasted about 9 minutes, from 7:22 AM UTC to 7:31 AM UTC. StatusGator detected the issue from user reports beginning at Oct 10, 2025 7:22 AM UTC. There were no official UKG status updates published during this time, as UKG does not maintain a public status page. The disruption appeared to be limited in scope and resolved quickly.

UKG Wallet users experienced login failures beginning around 4:15 PM UTC, with issues lasting into the late afternoon. Reports came from several US locations, including Royal Oak, MI; Marietta, GA; Minneapolis, MN; and Columbia, MD, suggesting a regional impact rather than a global outage. Users described being unable to sign in or receiving credential errors when attempting to access UKG Wallet. StatusGator issued an Early Warning Signal starting at Sep 30, 2025 4:22 PM UTC, indicating login problems ahead of any public acknowledgment, with the signal window extending through 4:54 PM UTC. There were no public UKG status updates available to document the incident. The event duration spanned from 4:15 PM UTC to 4:54 PM UTC.

UKG's Canadian payroll service experienced a brief outage affecting payroll processing and access for Canadian customers. Reported symptoms included SSL connection failures to the origin server, with some US users also reporting login or access issues. The disruption lasted about 9 minutes, from 4:34 PM UTC to 4:43 PM UTC. StatusGator's Early Warning Signal detected the issue at Sep 15, 2025 4:34 PM UTC, 9 minutes before the official acknowledgment.

Because UKG does not publish an official status page for this incident, no provider updates are available. The issue appears localized to Canadian payroll users, with scattered reports from US-based users about SSL connectivity and access problems. The incident was resolved by 4:43 PM UTC.

UKG experienced a brief outage affecting its workflow engine, causing login attempts and workflow-related tasks to be unavailable for a short period. User reports described the workflow engine not available, with some mentioning the Workforce engine as well. The incident began at 8:48 PM UTC and was resolved by 9:16 PM UTC, lasting about 28 minutes. There were no official status updates published by UKG during the event. StatusGator detected the issue at Sep 10, 2025 8:48 PM UTC based on early user reports, indicating an Early Warning Signal prior to any official acknowledgment. The event appeared limited in scope to UKG's workflow-related services and affected users primarily in the United States.

UKG experienced a brief login outage affecting some users. The disruption lasted about 3 minutes from 8:55 PM UTC to 8:58 PM UTC. User reports appeared across the afternoon and around the incident window, suggesting a short-lived disruption that did not appear to impact all users or persist beyond the window. UKG does not have an official public status page in the data, so there were no formal updates to reference. StatusGator detected the issue at Jul 16, 2025 8:55 PM UTC, ahead of any official acknowledgment.

UKG experienced a platform-wide login and authentication outage, preventing access to the UKG platform and UKG Ready App and hindering payroll processing for many customers. The incident began at 1:52 PM UTC and was resolved by 4:33 PM UTC, lasting roughly 2 hours and 41 minutes. Customers reported being unable to sign in, slow performance, and frequent server errors across multiple regions in the United States.

UKG does not publish public status updates on a status page for this incident. StatusGator detected the issue before an official acknowledgment. User reports surged during the afternoon, indicating broad impact across the customer base, with widespread login failures and degraded access to payroll and HR functions.

UKG users were unable to receive SMS-based authentication codes, blocking logins that rely on two-factor authentication. The outage began at 7:00 PM UTC and was resolved by 7:40 PM UTC, lasting about 40 minutes. StatusGator detected the issue at Jun 20, 2025 7:00 PM UTC based on user reports, ahead of any official acknowledgement. Reports originated from multiple US locations, suggesting a regional impact rather than a global problem.

UKG does not maintain an official status page for updates on this incident. There is limited public communication from UKG beyond user-reported symptoms; the geographic signal appears centered in the United States, with users in Radford, VA; Indianapolis, IN; Lebanon, PA; Tampa, FL; and Jacksonville, FL indicating login disruptions across several states.