There were 74 Zendesk outages since January 2025 which are summarized below, including incident details, duration, and resolution information.
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Minor
: Zendesk QA App outage disrupts QA access
Detected by StatusGator:
Officially acknowledged:
Outage ended:
(15 hours and 55 minutes)
The Quality Assurance / Zendesk QA App experienced an outage that prevented access to the QA product and caused loading delays. The outage began on and was resolved by , lasting about 1 hour and 10 minutes. The provider issued 2 status updates during the incident as engineers investigated and restored the service; user reports were limited.
Minor
: Zendesk QA data ingestion degraded; conversations missing since Nov 12
Detected by StatusGator:
Officially acknowledged:
Outage ended:
(2 days, 9 hours and 15 minutes)
Zendesk's Quality Assurance / Data Ingestion component in the QA environment experienced an outage beginning at , resulting in conversations and reviews from November 12 onward being unavailable in Zendesk QA. Ticket imports were re-enabled and backlog processing was initiated to restore full visibility. The incident lasted a little over two days and was resolved by . The provider issued 2 status updates during the incident, and the issue affected the QA data ingestion workflow across the QA environment.
Major
: Zendesk Support Views outage disrupts ticket queues
Detected by StatusGator:
Officially acknowledged:
Outage ended:
(6 hours and 55 minutes)
The Zendesk Support outage began at when the Views component went offline, causing ticket queues to display outdated information as assignments and status changes did not propagate to the view. Zendesk indicated Web Application Firewall performance issues and CDN instability were contributing factors, impacting internal systems and the reliability of Views and related Support components.
During the incident, Zendesk issued five status updates as the situation evolved, with the issue moving from outage to degraded performance and back to normal. The outage lasted approximately 6 hours and 55 minutes, and by the service was restored. User reports came from multiple regions, including the United States, the Philippines, and Italy, suggesting broad geographic reach.
Zendesk QA dashboards experienced intermittent 500 errors, preventing access to QA dashboards for QA teams. The issue began at and was resolved by , lasting about 5 hours and 45 minutes. Users attempting to load dashboards could see errors or long load times.
Zendesk's Engineering team acknowledged the issue and stated they were actively investigating with an external service provider, with updates posted on the status page. The status page shows two updates: initial warning at and resolution at as the issue was resolved and normal operations resumed.
An outage affected the Facebook integration within Zendesk Support, disrupting the ability to process tickets through Facebook channels. The issue impacted two components: Support / Apps and Support / Social Channels, which blocked or degraded ticket processing for users relying on that channel.
From to , the Facebook integration was unavailable, lasting approximately 1 hour and 45 minutes. Zendesk issued three status updates during the incident as engineers investigated and then restored the integration.
Minor
: Zendesk data import and analytics issues impact EU bot imports
Detected by StatusGator:
Officially acknowledged:
Outage ended:
(1 week, 4 days and 1 hour)
From to , Zendesk experienced a service impact affecting data imports and analytics reporting. The OpenSearch cluster remained stable, but import functionality was limited for EU bots created before {{date:2025-10-09}}; imports for US bots and newly created EU bots continued to function. Analytics reports could fail with Error Code 7, and users reported intermittent issues across analytics and related widgets. The incident involved multiple components, including AI Agents / Backend Integrations and Analytics / Zendesk Advocacy Widget (via analytics). The provider issued 5 status updates during the incident.
The Zendesk Knowledge base experienced a brief outage affecting end-user ticket submission on the Requests page within the Knowledge Help Center. Users could not submit new tickets via the Requests form during the incident. The outage began at and was resolved by , lasting about 1 hour 35 minutes. Impact was limited to the Requests form; other Knowledge base functionality remained accessible. The provider issued 2 status updates during the incident, including an initial acknowledgement/investigation and a follow-up confirming restoration.
Minor
: Zendesk Sunshine Conversations pod 15 5xx outage
Detected by StatusGator:
Officially acknowledged:
Outage ended:
(45 minutes)
Zendesk Sunshine Conversations on Pod 15 experienced 5xx errors and messaging delays, causing a brief partial outage for users interacting with the Sunshine Conversations Core API & Webhooks. The incident began at and ended at , lasting roughly 45 minutes. The issue affected the Sunshine Conversations Core API & Webhooks on Pod 15, impacting messaging delivery and API responses. Two official status updates were posted during the incident as Zendesk investigated and then resolved the issue, with the component returning to normal operation by the end of the window.
Zendesk faced a multi-product outage beginning at affecting multiple Zendesk services and pods. The incident primarily impacted pods 19 and 23, with broader disruption to Explore analytics in AMER and APAC regions, Talk (Voice) across all pods, and AI Agents and Sunshine Conversations for some components. In total, 14 Zendesk components were affected, including Support / Agent Experience, Chat / Misc, Voice / Inbound Calls, AI Agents / Backend Integrations, Voice / Call Recordings / Transcriptions, Voice / Misc, Voice / Digital Calls, Analytics / Data Extraction & Transformation, Analytics / Data Exploration & Visualization, Analytics / Dashboard Scheduling & Sharing, Analytics / Live Data Streaming, Sunshine Platform / Incremental Ticket & Event Export API, Sunshine Conversations / Core API & Webhooks, and Contact Center / Agent Desktop. The outage lasted about 6 hours 40 minutes and the provider issued two status updates during the incident, with service restored by .
During the incident, Zendesk posted updates on the status page detailing affected components and ongoing remediation. By , services were restored to normal operation. Users may have experienced delays or degraded performance across the affected products including Support, Chat, Voice, Analytics, AI Agents, Sunshine Conversations, and related capabilities while systems stabilized. Some products such as Explore analytics were specifically affected in AMER and APAC regions, reflecting a regional pattern in the impact.
Minor
: Zendesk email processing delays affect inbound/outbound mail
Detected by StatusGator:
Officially acknowledged:
Outage ended:
(15 minutes)
The Zendesk Support / Email component experienced mail processing delays, impacting inbound email handling and outbound mail delivery. Inbound ticket creation could be delayed and outbound notification emails may have been delayed. The issue began at and engineers reported mail processing had begun to recover by .
A brief outage window occurred between and during which Zendesk listed the Support / Email component as down before full recovery. The Zendesk status page issued 2 updates over the incident, with recovery completed by .
