Zoom Outage History

Zoom Phone in the United Kingdom experienced degraded calling for inbound and outbound calls, impacting users in the UK. The issue was isolated to Zoom Phone - EMEA / Calling (Inbound/Outbound) and persisted from Jan 23, 2025 9:39 AM UTC to Jan 23, 2025 11:04 AM UTC for roughly 1 hour and 25 minutes. Users could have experienced call quality issues or failures during this period.

Zoom's status page indicated that engineers were investigating and monitoring the impact, with updates provided as information became available. The incident involved two official status updates, and service was restored by Jan 23, 2025 11:04 AM UTC.

Zoom Phone experienced regional calling issues affecting LATAM and the United States. In LATAM, users reported degraded one way audio quality for outbound calls, while in the US a subset of customers using a specific carrier faced inbound call failures. The incident began at 6:59 PM UTC and involved Zoom Phone components across LATIN AMERICA and NORTH AMERICA.

Zoom's status page documented the progression through four updates: the initial investigation for LATAM at 6:59 PM UTC, the inbound call failures in US at 8:09 PM UTC, the LATAM outbound audio issue being monitored for resolution at 9:54 PM UTC, and the North America components returning to normal by 10:54 PM UTC.

Overall, the outage spanned about 6:59 PM UTC to 10:54 PM UTC, or roughly 3 hours and 55 minutes. By the end of the window, all affected Zoom Phone components in LATAM and North America were reported to be up.

Zoom conducted a scheduled maintenance window for data center consolidations, impacting the Zoom Meetings and Zoom Conference Room Connector. The maintenance began at Jan 21, 2025 1:04 AM UTC and ran until Jan 21, 2025 8:04 AM UTC, during which the affected components were listed as in maintenance. Users may have experienced intermittent access or limited functionality for these services during the window. The Zoom status page posted two updates during the incident, confirming the ongoing maintenance and its eventual completion, with the component returning to normal operation after the maintenance window.

Zoom reported an issue with Enable Nested app authentication for Outlook Add-in SSO, causing the authentication flow to malfunction. The team identified the problem and planned a deployment to remediate the issue that evening, with no impact to end users. The affected component was Zoom Website / Integrations/Calendar/Plug-In/Add-In. The outage began at 8:59 PM UTC and was resolved by 7:39 AM UTC.

Zoom Phone in Australia underwent scheduled maintenance on the Sydney AU01 cluster. The maintenance began at Jan 17, 2025 3:04 PM UTC and completed at Jan 17, 2025 7:04 PM UTC, lasting approximately 4 hours. The Zoom status page indicated the maintenance was in progress and that updates would be provided as necessary, with service restored after the maintenance window.

The incident affected the Zoom Phone component for Australia during the maintenance window, and two status updates were posted during the incident.

The Zoom Website / Zoom Dashboard & Reporting experienced an issue with the Live Meeting Dashboard, impacting access to the dashboard and reporting features for users. The outage began at 11:59 PM UTC and was resolved by 2:14 AM UTC, lasting roughly 2 hours and 15 minutes.

Zoom's status page showed two official updates: an initial note that the issue was under investigation, and a later update confirming the dashboard issue had been resolved and services returned to normal.

The incident began at Jan 13, 2025 3:34 PM UTC and affected Live Meeting Dashboard and Webhooks, causing issues with Zoom Website/Dashboard & Reporting and the Zoom Developer Platform. Users reported problems loading dashboards and receiving webhook events, with the disruption lasting about two hours. Partial restoration occurred by Jan 13, 2025 5:34 PM UTC, and full restoration across all affected services was completed by Jan 14, 2025 12:19 AM UTC. The outage impacted four components: Zoom Website/Zoom Dashboard & Reporting, Zoom Developer Platform/Webhooks, Zoom Contact Center, and Zoom Phone, which were also undergoing scheduled maintenance during this period.

Zoom’s Japan Contact Center underwent scheduled maintenance from 3:04 PM UTC to 7:04 PM UTC, during which Zoom Contact Center operations in Japan may have been limited. The impact was regional, affecting the Japan-based contact center component only.

The provider issued two status updates during the window: one noting that maintenance was in progress and a follow-up confirming the component was back online. The maintenance lasted roughly 4 hours, and services resumed after completion.

Zoom Contact Center experienced a brief disruption affecting the Zoom Contact Center component globally. The issue began at 2:24 AM UTC and was resolved by 2:44 AM UTC, lasting about 20 minutes. Zoom acknowledged the issue and posted an initial update indicating investigation, before restoring full service.