Zoom Outage History

Zoom Phone in Australia underwent scheduled maintenance on the Sydney AU01 cluster. The maintenance began at Jan 17, 2025 3:04 PM UTC and completed at Jan 17, 2025 7:04 PM UTC, lasting approximately 4 hours. The Zoom status page indicated the maintenance was in progress and that updates would be provided as necessary, with service restored after the maintenance window.

The incident affected the Zoom Phone component for Australia during the maintenance window, and two status updates were posted during the incident.

The Zoom Website / Zoom Dashboard & Reporting experienced an issue with the Live Meeting Dashboard, impacting access to the dashboard and reporting features for users. The outage began at 11:59 PM UTC and was resolved by 2:14 AM UTC, lasting roughly 2 hours and 15 minutes.

Zoom's status page showed two official updates: an initial note that the issue was under investigation, and a later update confirming the dashboard issue had been resolved and services returned to normal.

The incident began at Jan 13, 2025 3:34 PM UTC and affected Live Meeting Dashboard and Webhooks, causing issues with Zoom Website/Dashboard & Reporting and the Zoom Developer Platform. Users reported problems loading dashboards and receiving webhook events, with the disruption lasting about two hours. Partial restoration occurred by Jan 13, 2025 5:34 PM UTC, and full restoration across all affected services was completed by Jan 14, 2025 12:19 AM UTC. The outage impacted four components: Zoom Website/Zoom Dashboard & Reporting, Zoom Developer Platform/Webhooks, Zoom Contact Center, and Zoom Phone, which were also undergoing scheduled maintenance during this period.

Zoom’s Japan Contact Center underwent scheduled maintenance from 3:04 PM UTC to 7:04 PM UTC, during which Zoom Contact Center operations in Japan may have been limited. The impact was regional, affecting the Japan-based contact center component only.

The provider issued two status updates during the window: one noting that maintenance was in progress and a follow-up confirming the component was back online. The maintenance lasted roughly 4 hours, and services resumed after completion.

Zoom Contact Center experienced a brief disruption affecting the Zoom Contact Center component globally. The issue began at 2:24 AM UTC and was resolved by 2:44 AM UTC, lasting about 20 minutes. Zoom acknowledged the issue and posted an initial update indicating investigation, before restoring full service.