Zoom Outage History

Zoom Phone in the Europe, Middle East, and Africa region has entered a scheduled maintenance window. The Zoom Phone - EMEA / Zoom Phone component moved from up to maintenance at 1:04 AM UTC, and users in that region may experience intermittent call-related disruptions during the window. The status page does not show an announced end time yet.

As of 2:15 AM UTC, user feedback during the window has been limited, indicating no widespread impact beyond the regional maintenance.

Zoom conducted a scheduled maintenance window affecting Zoom Support / Ticketing and Zoom Support / Knowledge Base from 10:04 PM UTC to 12:04 AM UTC, lasting about 2 hours. During this period, access to submitting and tracking support tickets and to the knowledge base may have been limited for users.

The Zoom status page posted two updates during the window, announcing the maintenance start and the subsequent restoration of services. The maintenance has completed and affected components returned to normal operation.

Zoom experienced a multi-service degradation beginning at Feb 26, 2026 4:24 PM UTC, impacting Hebrew offline transcription for Zoom Revenue Accelerator and Zoom Phone and leading to broader issues including search delays across Zoom Docs, Zoom Hub, Zmail, File service, Whiteboard, Zoom Marketplace, and Shared Notes. A separate problem affected generating and downloading reports in the Zoom Dashboard, with users globally reporting varied symptoms across products.

Zoom published numerous status updates as the team investigated and rolled out fixes. The Hebrew offline transcription issues for Zoom Revenue Accelerator and Zoom Phone were identified and the root cause addressed, with those components restored by Feb 27, 2026 8:04 AM UTC. The dashboard reporting degradation was resolved by Feb 27, 2026 4:09 PM UTC, while other affected areas continued to receive follow-up updates as signals evolved and components were brought back online. The incident encompassed multiple Zoom components, including Docs, Hub, Mail, Chat/File Transfers, Notes, Rooms, and the Website/Dashboard & Reporting surface, across global regions.

Zoom reported a degradation affecting Zoom Virtual Agent in North America starting at 3:04 PM UTC, with ongoing updates as teams investigated the impact. The issue appeared to affect automated agent experiences for users in the region. Separately, between 6:15 PM UTC and 6:35 PM UTC, Zoom Contact Center in North America experienced call drops, adding to the disruption.

The vendor worked to resolve the issues, and by 7:54 PM UTC the Virtual Agent degradation was resolved. The overall service was fully restored by 8:09 PM UTC. The incident spanned from 3:04 PM UTC to 8:09 PM UTC and included multiple status updates as Zoom and the vendor collaborated on a fix. The degradation affected Zoom Virtual Agent and Zoom Contact Center in the North America region.

The incident was a scheduled maintenance window that affected a broad set of Zoom Meetings components, including Live Transcription, Recording, Dial-in/Telephony, Conference Room Connector, Webinars, Zoom Phone, Zoom Rooms, Zoom AIC, Live Streaming, and Zoom CX Contact Center. The maintenance began at Feb 23, 2026 2:04 AM UTC and completed at Feb 23, 2026 6:09 AM UTC, lasting about 4 hours and 5 minutes. Users may have experienced limited or degraded functionality across Meetings features during the window.

Two official status updates were posted during the incident documenting ongoing maintenance and restoration of services. All listed components returned to normal after the window.

Zoom entered maintenance mode at Feb 22, 2026 5:04 AM UTC, affecting 11 components across Zoom Meetings, Live Transcription, Recording, Webinars, Meeting Dial-in/Telephony, Zoom Conference Room Connector, Zoom Phone, Zoom Rooms, Zoom AIC, and Zoom CX North America Contact Center. During the maintenance window, users may have experienced outages or degraded functionality across these services. The maintenance lasted approximately 4 hours.

Zoom Support experienced a brief maintenance window affecting the Zoom Support Knowledge Base and Zoom Support Ticketing. The window began at 9:34 AM UTC and ended at 11:34 AM UTC, lasting roughly 2 hours. During this period, access to support resources and ticketing features may have been limited for some users. The incident was reflected on Zoom's status page with updates during the window.

Zoom scheduled a planned maintenance window on 2026-02-21 that affected a broad set of services, including Zoom Meetings (and related features), Live Streaming, Zoom CX North America / Zoom Contact Center, Live Transcription, Meeting Dial-in/Telephony, Zoom Conference Room Connector, Recording, Zoom Webinars, Zoom AIC, Zoom Phone, and Zoom Rooms. The maintenance began at Feb 21, 2026 5:04 AM UTC and concluded at Feb 21, 2026 9:04 AM UTC, lasting roughly 4 hours. During the window these components were placed in maintenance mode, which may have caused temporary unavailability or limited functionality for users.

Zoom experienced a regional service degradation in Sao Paulo, Brazil, affecting Zoom Meetings, the Zoom Conference Room Connector, and Zoom Phone inbound/outbound in LATAM. Users in the area faced interruptions and degraded experience when joining meetings, hosting calls, or using conferencing features. The degradation began at Feb 20, 2026 6:34 PM UTC and persisted as teams investigated the impact across 3 affected components.

The provider issued 4 status updates during the incident. The root cause was identified at Feb 20, 2026 7:14 PM UTC, and a fix was implemented shortly after. Services were progressively restored and fully returned to normal by Feb 20, 2026 8:04 PM UTC. All affected components returned to up status by that time.

Zoom reported a degradation of the AIC Web Search feature for a subset of users in the United States. The issue was tied to a third‑party vendor and affected the Zoom Meetings / Zoom AIC component. The incident began at 10:04 PM UTC and was resolved by 10:34 PM UTC, with full service restored by 10:44 PM UTC. Three status updates were issued during the incident to keep users informed.

Impact was limited to the AIC Web Search feature for US users; other Zoom services remained functioning. After the third‑party vendor addressed the issue, the AIC Web Search function returned to normal and monitoring continued.