Zoom outage history

Zoom Website / Download Center & Clients entered maintenance mode at 1:04 AM UTC and were restored by 4:04 AM UTC. The maintenance window affected access to the Zoom website features and download center, with services returning to full operation once the maintenance completed roughly three hours later. The status page confirmed the transition from maintenance back to normal as the window closed.

Users of Zoom Meetings experienced degraded Live Transcription, with real-time captions affected for some sessions. The issue began at 3:49 PM UTC and Zoom's status page flagged a service degradation affecting Live Transcription services as teams investigated the root cause.

During the incident, Zoom provided ongoing updates as the issue was analyzed and a fix developed. The team identified the degradation and worked toward resolution, with Live Transcription returning to normal by 8:24 PM UTC. The incident spanned roughly four and a half hours, from first indication to restoration, and affected Zoom Meetings / Live Transcription components.

Users in India experienced degraded inbound calling to Zoom Phone and Zoom Contact Center numbers, while outbound calls remained unaffected. The degradation began at 11:24 AM UTC and was tied to an issue with the underlying carrier affecting Airtel subscribers, impacting inbound connectivity to Zoom India numbers. Zoom reported ongoing work with the carrier to identify and resolve the root cause. By 1:19 PM UTC, affected components within APAC Voice lines had returned to normal and inbound calling resumed.

Zoom Meetings experienced a degradation of Live Transcription services starting around 11:44 PM UTC. Users may have seen captions unavailable or inaccurate during meetings, impacting accessibility and transcript workflows. The issue was acknowledged by Zoom with ongoing investigation and root-cause work. By 1:39 AM UTC, Zoom reported that the Live Transcription degradation had been resolved and the service was returning to normal, with continued monitoring.

Later, a separate maintenance window affected Zoom Phone in the EMEA region, beginning around 1:49 AM UTC and concluding around 4:34 AM UTC. By 4:34 AM UTC, Zoom Phone in EMEA had been brought back up, completing the stabilization work alongside the Live Transcription recovery.

Users in the US region experienced a degradation of Zoom Tasks from 12:42 AM UTC to 1:22 AM UTC, impacting task workflows and collaboration. The issue prompted mitigations from Zoom and ongoing monitoring. A Norwich, UK user reported Unable to connect to call during the window, illustrating real-world impact.

Later, a separate degradation affected Live Transcription Services within Zoom Meetings, beginning around 11:44 PM UTC and being resolved by 1:39 AM UTC. The disruption was followed by maintenance periods for Zoom Phone in North America and Europe/Middle East/Africa, with restoration in North America by 4:34 AM UTC and in the EMEA region by 4:34 AM UTC. Users may have experienced degraded transcription and intermittent call quality, but services returned toward normal as updates were issued.

Users across Zoom experienced degradation affecting several features over {{date:2026-09-21}} through {{date:2026-09-24}}. The Apple Login for Zoom Sign-in issue began at 6:19 PM UTC and was resolved by 1:39 AM UTC, with affected users unable to sign in using Apple ID on Zoom. On 9:31 AM UTC to 9:55 AM UTC, US users reported problems with Zoom Canvas comment and attachment features; the incident was later marked resolved. A separate incident around 12:42 AM UTC to 1:22 AM UTC impacted Zoom Tasks in the US region. A separate degradation affected Live Transcription Services starting at 11:44 PM UTC and resolved by 1:39 AM UTC. Zoom Phone services in North America and Europe entered maintenance around 5:59 PM UTC and were restored by 4:34 AM UTC. Some users reported being unable to connect to calls, evidenced by reports from Norwich, England and Nizhny Novgorod, Russia.

Users in the US region began experiencing degraded Zoom Virtual Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 around 3:49 PM UTC. The status updates described a service degradation affecting Zoom CX - NORTH AMERICA / AI Expert Assist and Zoom Virtual Agent Chat Agent, with the team actively working toward a resolution. By 4:24 PM UTC, those components were reported as recovered, but the incident evolved with additional services being affected. Separately, a subset of users reported issues with Apple Login for Zoom Sign-in around 6:19 PM UTC, with subsequent updates confirming the issue was resolved by 1:39 AM UTC. Over the next days, other Zoom services degraded, including comment and attachment features in Zoom Canvas in the US region between 10:24 AM UTC and 10:34 AM UTC and Zoom Tasks in the US Region beginning between 12:42 AM UTC and 1:22 AM UTC with mitigation noted. Live Transcription degraded on 11:44 PM UTC and was resolved by 1:39 AM UTC, with final recoveries into the early hours of 4:34 AM UTC, after which affected services including Zoom Phone in EMEA returned to normal. The incident spanned multiple days with intermittent recoveries, and user reports described issues such as callers unable to connect from Norwich, England and not connecting from Nizhniy Novgorod, Russia.

Zoom initiated a planned maintenance window that placed core collaboration services into maintenance mode. Components impacted included Zoom Meetings / Meetings, Webinars, Live Transcription, Live Streaming, Zoom AI, Zoom CX North America / Zoom Contact Center, Zoom Phone, Meeting Dial-in/Telephony, Conference Room Connector, Recording, and Zoom Rooms, all transitioning to maintenance during the window. The maintenance began at 5:04 AM UTC and was completed by 9:04 AM UTC. The status updates show the services moving from up to maintenance and back to up as restoration occurred. During this period users could have experienced interruptions or degraded access to meetings and related features, with full restoration by the end of the window.

Zoom Phone in Japan underwent a scheduled maintenance window beginning at Sep 20, 2026 3:04 PM UTC and concluding by Sep 20, 2026 5:04 PM UTC, lasting about two hours. The maintenance was limited to the Zoom Phone component in Japan, with the service briefly unavailable during the window and then restored to normal operation as status returned to up.

During a planned maintenance window, the Zoom Phone component globally entered maintenance at 12:04 AM UTC and was fully restored at 9:04 AM UTC. Users could have experienced temporary unavailability or degraded phone features during this period; other Zoom services were unaffected according to the status updates. The window lasted about nine hours, after which Zoom Phone resumed normal operation.