Zoom outage history

A subset of Zoom users experienced failures when uploading files in Zoom Chat between 6:49 AM UTC and 7:21 PM UTC, with attachments failing to upload or taking longer than usual to process. This degraded chat functionality affected collaboration for those users, who could not share files as expected.

A brief degradation affected Zoom CX Analytics as part of the Zoom CX - Global / Reporting Service. The issue began at 6:04 PM UTC, with CX analytics dashboards and reporting potentially loading slower or returning incomplete results for users.

Zoom's status page indicated the problem and that the root cause had been identified and a fix was in progress. The service was restored by 6:09 PM UTC after about five minutes.

During a scheduled maintenance window, Zoom performed updates across many services, including Zoom Meetings, Webinars, Live Streaming, Telephony, Conference Room Connector, Cloud Recording, Zoom AI, Zoom Phone, Zoom CX, and Zoom Rooms. The maintenance window began at 6:09 AM UTC and concluded by 10:04 AM UTC, lasting roughly four hours. Some users may have experienced intermittent access or degraded performance during this period as components were updated. Updates were reflected in the status changes from up to maintenance and back to up as the work completed, indicating a planned maintenance with no regional pattern reported.

Zoom conducted a scheduled maintenance window that placed a wide range of services into maintenance mode. The initial transition occurred at 3:04 AM UTC as Zoom Phone (North America) moved into maintenance, followed by Zoom Meetings, Zoom AI, Zoom CX (North America), Cloud Recording, Live Streaming, Meeting Dial-in/Telephony, Conference Room Connector, Zoom Webinars, Zoom Rooms, Translation, and Transcription.

This maintenance period potentially affected functionality across voice, meetings, and collaboration features. The maintenance extended through the morning, with components returning to normal operation after 10:04 AM UTC.

Zoom performed coordinated regional maintenance affecting two services: Zoom CX Australia (Contact Center) and Zoom Phone in Hong Kong/China. The AU Contact Center entered maintenance at 11:04 AM UTC and was restored by 6:04 PM UTC. Separately, Zoom Phone in Hong Kong/China began maintenance at 3:04 PM UTC and was brought back online by 8:04 PM UTC.

During these windows, users in the affected regions may have experienced limited access to the respective services while the components were in maintenance. Each service transitioned back to normal once its maintenance window concluded.

Zoom experienced a service degradation that affected the Contact Center Analytics Dashboard for Voice Engagements in the US Region, part of the Zoom CX - Global / Reporting Service. Users attempting to access the analytics within the dashboard may have encountered slower responses or incomplete data, while other Zoom services remained available. The issue was geographically limited to the US Region.

The issue began at 2:54 PM UTC and was resolved by 3:44 PM UTC. By 3:19 PM UTC the root cause had been identified and engineering teams were working to restore full functionality, with service returning to normal by the end of the window.

A scheduled maintenance window placed multiple Zoom components into maintenance, including Zoom Meetings, Cloud Recording, Live Streaming, Telephony, Zoom AIC, Conference Room Connector, Webinars, Zoom Phone in North America, and Zoom Rooms. The affected components transitioned to maintenance at 6:09 AM UTC and were restored to normal by 10:04 AM UTC. Users during the window may have experienced intermittent access or feature limitations for those services while Zoom completed the maintenance and returned to standard operation.

Zoom users in the US region experienced degraded functionality affecting Zoom Whiteboard and Zoom Tasks. Specifically, the ability to list Zoom Whiteboards and to create Zoom Tasks was impacted, disrupting collaboration for a period. The issue began at 2:29 PM UTC and was resolved by 2:54 PM UTC. Zoom confirmed the degradation, identified the root cause, and deployed a fix, restoring full functionality for Zoom Meetings / Zoom Whiteboard and Zoom Tasks.

Users in the US region experienced degraded capability for listing Zoom Whiteboards and creating Zoom Tasks, starting at 12:14 PM UTC. Zoom reported an ongoing service degradation and worked to identify the impact and root cause. By 12:34 PM UTC the root cause was identified and remediation began, with services returning to normal by 12:49 PM UTC.

Zoom reported a service degradation affecting offline meeting transcription in the US region, impacting Zoom Meetings / Zoom AIC and My Notes. The impact began at 9:14 AM UTC, with a follow-up confirmation at 10:04 AM UTC indicating the issue persisted. The service returned to normal by 12:49 PM UTC. The disruption was limited to the US region and related to transcription features used during meetings.