Is Akamai Case Ticketing down?
Current Akamai Case Ticketing status is UP

We checked the official Akamai Case Ticketing Status Page 4 min. 6 sec. ago. Learn more
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Recent Akamai Case Ticketing Outages and Issues

Follow the recent outages and downtime for Akamai Case Ticketing in the table below.

Start Time

Type

Length

Message

Details

March 31, 2023 05:14 UTC

WARN

ongoing

Edge Delivery issues in Singapore

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Start Time

March 31, 2023 05:14 UTC

Type WARN
Affected Components

Customer Service - Case Ticketing

Message

Edge Delivery issues in Singapore

Details

Investigating - We are investigating an emerging issue with a third-party service provider causing potential performance degradation to end-user experience like latency, request time-out etc. for requests served from a subset of Singapore Data Centers. We are working with the service provider and actively investigating the issue and will provide another update within the next 30 minutes. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community, or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/. Mar 31, 2023 - 05:09 UTC

March 31, 2023 04:29 UTC

WARN

about 1 hour

Case Ticketing availability

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Start Time

March 31, 2023 04:29 UTC

Type WARN
Affected Components

Customer Service - Case Ticketing

Message

Case Ticketing availability

Details

Investigating - We are investigating an issue with Case Management on Akamai Control Center where customers might experience issues with creating support tickets via ACC and open API. We are actively investigating the issue and will provide another update within the next 60 minutes. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/. Mar 31, 2023 - 04:20 UTC

May 12, 2022 01:19 UTC

WARN

about 3 hours

Case Management System Issues

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Start Time

May 12, 2022 01:19 UTC

Type WARN
Affected Components

Customer Service - Case Ticketing

Message

Case Management System Issues

Details

Investigating - We are investigating an intermittent issue with our case management system and our teams may not be able to respond in a timely manner. If there are any urgent technical support issues, please call Akamai Technical Support.Global hotline numbers are listed here: https://www.akamai.com/global-services/support/global-support-phone-numbers May 12, 01:19 UTC

February 11, 2022 18:24 UTC

WARN

3 months

Case Ticketing Issues

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Start Time

February 11, 2022 18:24 UTC

Type WARN
Affected Components

Customer Service - Case Ticketing

Message

Case Ticketing Issues

Details

Monitoring - We have implemented a fix for this issue as of 18:00 UTC on 11 February 2022; based on current observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated. Feb 11, 18:23 UTC

February 11, 2022 14:49 UTC

WARN

about 4 hours

Case Ticketing Issues

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Start Time

February 11, 2022 14:49 UTC

Type WARN
Affected Components

Customer Service - Case Ticketing

Message

Case Ticketing Issues

Details

Investigating - We are investigating an emerging issue with Case Ticketing related to issues creating tickets using email. We are actively investigating the issue and will provide another update within the next 30 minutes. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/. Feb 11, 14:48 UTC

No outages or status changes in the last 24 hours

Akamai Case Ticketing status, last 24 hours:

3:00 PM
9:00 PM
3:00 AM
9:00 AM
3:00 PM
3:00 PM
3:00 AM
3:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Akamai Case Ticketing Outage and Status History

We've been monitoring Akamai Case Ticketing outages since October 7, 2021.
Here's the history of service outages we've observed from the Akamai Case Ticketing Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,590 status pages

About Our Akamai Case Ticketing Status Page Integration

Akamai Case Ticketing is a Status Pages and Smart Home solution that StatusGator has been monitoring since October 2021. Over the past over 2 years, we have collected data on on more than 351 outages that affected Akamai Case Ticketing users. When Akamai Case Ticketing publishes downtime on their status page, they do so across 35 components and 6 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor Akamai Case Ticketing to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular status pages services monitored on our platform. We've sent more than 1,100 notifications to our users about Akamai Case Ticketing incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Akamai Case Ticketing is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Akamai Case Ticketing is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Akamai Case Ticketing posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Akamai Case Ticketing enters a pre-planned maintenance window, keeping you up to date.

Since Akamai Case Ticketing publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Akamai Case Ticketing posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Akamai Case Ticketing has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Akamai Case Ticketing has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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