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Current Amazon Connect status is UP

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Recent Amazon Connect Outages and Issues

Follow the recent outages and downtime for Amazon Connect in the table below.

Start Time

Type

Length

Message

Details

October 18, 2023 17:05 UTC

WARN

ongoing

Elevated Replication latency

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Start Time

October 18, 2023 17:05 UTC

Type WARN
Affected Components

Canada-Central - Amazon Connect

Message

Elevated Replication latency

Details

We are now seeing recovery for 10-20% of affected replication traffic for S3 objects with Replication Time Control (RTC) in the US-EAST-1 Region. We continue to make progress on resolving the root cause of the event. This event only impacts S3 objects that are being replicated from the US-EAST-1 Region as the source to another AWS Region as the destination region. S3 objects replicated from any other AWS Region as the source Region have been operating normally. We will provide you with a further update by 10:30 AM PDT.

October 18, 2023 15:01 UTC

WARN

about 2 hours

Intermittent Audio Quality Issue

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Start Time

October 18, 2023 15:01 UTC

Type WARN
Affected Components

Canada-Central - Amazon Connect

Message

Intermittent Audio Quality Issue

Details

We are investigating intermittent audio quality issues with inbound calls due to a telecom provider issue in the CA-CENTRAL-1 Region. Callers and agent may not hear incoming audio.

June 13, 2023 21:06 UTC

WARN

4 months

Increased Error Rates and Latencies

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Start Time

June 13, 2023 21:06 UTC

Type WARN
Affected Components

N. Virginia - Amazon Connect

Message

Increased Error Rates and Latencies

Details

Many AWS services are now fully recovered and marked Resolved on this event. We are continuing to work to fully recover all services.

June 13, 2023 20:06 UTC

WARN

about 1 hour

Increased Error Rates

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Start Time

June 13, 2023 20:06 UTC

Type WARN
Affected Components

N. Virginia - Amazon Connect

Message

Increased Error Rates

Details

We are experiencing degraded contact handling in the US-EAST-1 Region. Callers may fail to connect and chats may fail to initiate. Agents may experience issues logging in or being connected with end-customers.

December 08, 2021 01:16 UTC

WARN

over 1 year

API Error Rates in US-EAST-1

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Start Time

December 08, 2021 01:16 UTC

Type WARN
Affected Components

AWS Management Console

N. Virginia - Amazon Connect

Message

API Error Rates in US-EAST-1

Details

API Error Rates in US-EAST-1
[9:37 AM PST] We are seeing impact to multiple AWS APIs in the US-EAST-1 Region. This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. We have identified the root cause and are actively working towards recovery.

[10:12 AM PST] We are seeing impact to multiple AWS APIs in the US-EAST-1 Region. This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. We have identified root cause of the issue causing service API and console issues in the US-EAST-1 Region, and are starting to see some signs of recovery. We do not have an ETA for full recovery at this time.

[11:26 AM PST] We are seeing impact to multiple AWS APIs in the US-EAST-1 Region. This issue is also affecting some of our monitoring and incident response tooling, which is delaying our ability to provide updates. Services impacted include: EC2, Connect, DynamoDB, Glue, Athena, Timestream, and Chime and other AWS Services in US-EAST-1. The root cause of this issue is an impairment of several network devices in the US-EAST-1 Region. We are pursuing multiple mitigation paths in parallel, and have seen some signs of recovery, but we do not have an ETA for full recovery at this time. Root logins for consoles in all AWS regions are affected by this issue, however customers can login to consoles other than US-EAST-1 by using an IAM role for authentication.

[12:34 PM PST] We continue to experience increased API error rates for multiple AWS Services in the US-EAST-1 Region. The root cause of this issue is an impairment of several network devices. We continue to work toward mitigation, and are actively working on a number of different mitigation and resolution actions. While we have observed some early signs of recovery, we do not have an ETA for full recovery. For customers experiencing issues signing-in to the AWS Management Console in US-EAST-1, we recommend retrying using a separate Management Console endpoint (such as https://us-west-2.console.aws.amazon.com/). Additionally, if you are attempting to login using root login credentials you may be unable to do so, even via console endpoints not in US-EAST-1. If you are impacted by this, we recommend using IAM Users or Roles for authentication. We will continue to provide updates here as we have more information to share.

[2:04 PM PST] We have executed a mitigation which is showing significant recovery in the US-EAST-1 Region. We are continuing to closely monitor the health of the network devices and we expect to continue to make progress towards full recovery. We still do not have an ETA for full recovery at this time.

[2:43 PM PST] We have mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. We are seeing improvement in availability across most AWS services. All services are now independently working through service-by-service recovery. We continue to work toward full recovery for all impacted AWS Services and API operations. In order to expedite overall recovery, we have temporarily disabled Event Deliveries for Amazon EventBridge in the US-EAST-1 Region. These events will still be received & accepted, and queued for later delivery.

[3:03 PM PST] Many services have already recovered, however we are working towards full recovery across services. Services like SSO, Connect, API Gateway, ECS/Fargate, and EventBridge are still experiencing impact. Engineers are actively working on resolving impact to these services.

[4:35 PM PST] With the network device issues resolved, we are now working towards recovery of any impaired services. We will provide additional updates for impaired services within the appropriate entry in the Service Health Dashboard.

2024-04-11 00:00:49 UTC UTC

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2024-04-11 00:00:49 UTC UTC

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2024-04-11 00:00:49 UTC UTC

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2024-04-11 00:00:49 UTC UTC

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Sign Up for More Amazon Connect History

StatusGator has about 9 years of Amazon Connect status history.

No outages or status changes in the last 24 hours

Amazon Connect status, last 24 hours:

1:00 AM
7:00 AM
1:00 PM
7:00 PM
1:00 AM
1:00 AM
1:00 PM
1:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

Amazon Connect Outage and Status History

We've been monitoring Amazon Connect outages since March 8, 2015.
Here's the history of service outages we've observed from the Amazon Connect Status Page:

April 2024

March 2024

February 2024

  • Up

  • Warn

  • Down

Instant enriched data from
3,580 status pages

About Our Amazon Connect Status Page Integration

Amazon Connect is a Cloud Infrastructure solution that StatusGator has been monitoring since March 2015. Over the past about 9 years, we have collected data on on more than 1,622 outages that affected Amazon Connect users. When Amazon Connect publishes downtime on their status page, they do so across 4,811 components and 31 groups using 3 different statuses: up, warn, and down which we use to provide granular uptime metrics and notifications.

More than 3,900 StatusGator users monitor Amazon Connect to get notified when it's down or has an outage. This makes it one of the most popular cloud infrastructure services monitored on our platform. We've sent more than 760,800 notifications to our users about Amazon Connect incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Amazon Connect is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Amazon Connect is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Amazon Connect does not post separate notifications for planned maintenance work so we are unable to send notifications when maintenance windows begin. If you need Amazon Connect maintenance notifications, please email us.

Amazon Connect does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate Amazon Connect maintenance events into your unified calendar.

When Amazon Connect posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Amazon Connect has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Amazon Connect has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

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