Is Blackbaud Merchant Services™ down?
Current Blackbaud Merchant Services™ status is WARN

We checked the official Blackbaud Merchant Services™ Status Page 1 min. 22 sec. ago. Learn more
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Recent Blackbaud Merchant Services™ Outages and Issues

Follow the recent outages and downtime for Blackbaud Merchant Services™ in the table below.

Start Time

Type

Length

Message

Details

April 25, 2024 04:10 UTC

WARN

ongoing

Active Issue Alert – Blackbaud ID – Multiple Products - 000525013

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Start Time

April 25, 2024 04:10 UTC

Type WARN
Affected Components

Blackbaud.com - signin.blackbaud.com

Blackbaud.com - Blackbaud.com

Blackbaud Altru®

Blackbaud Fundraiser Performance Management™ - Blackbaud Fundraiser Performance Management™

Blackbaud Merchant Services™ - Blackbaud Merchant Services™

Blackbaud eTapestry®

Blackbaud Internet Solutions™

Financial Edge®

Blackbaud.com - Blackbaud ID

Blackbaud Financial Edge NXT® - Financial Edge NXT

Blackbaud Guided Fundraising™

Blackbaud Grantmaking™ - Blackbaud Grantmaking™

Blackbaud Raiser's Edge NXT® - Raiser's Edge NXT®

Raiser's Edge®

ResearchPoint™

Message

Active Issue Alert – Blackbaud ID – Multiple Products - 000525013

Details

Investigating - With looping issues addressed and "wrong code" errors decreasing, we are now seeing reports of the error "Ooops, something went wrong." We are working with our third-party vendor to resolve this as quickly as possible. The next update will be provided no later than tomorrow, 4/25/2024, at 10:30 AM EDT. Apr 25, 2024 - 00:09 EDT

April 22, 2024 10:50 UTC

WARN

3 days

Active Issue Alert – Blackbaud ID – Multiple Products - #Request Entry-000525013

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Start Time

April 22, 2024 10:50 UTC

Type WARN
Affected Components

Blackbaud.com - Blackbaud ID

Blackbaud Financial Edge NXT® - Accounts Payable API

Blackbaud Financial Edge NXT® - Financial Edge NXT

Blackbaud Fundraiser Performance Management™ - Blackbaud Fundraiser Performance Management™

Blackbaud Grantmaking™ - Blackbaud Grantmaking™

Blackbaud Merchant Services™ - Blackbaud Merchant Services™

Blackbaud Raiser's Edge NXT® - Constituent API

Blackbaud Raiser's Edge NXT® - Fundraising API

Blackbaud Raiser's Edge NXT® - Raiser's Edge NXT®

Blackbaud Altru®

Blackbaud eTapestry®

Blackbaud Guided Fundraising™

Blackbaud Internet Solutions™

Blackbaud Tuition Management™

Financial Edge®

Raiser's Edge®

Blackbaud.com - Blackbaud.com

Blackbaud.com - signin.blackbaud.com

Message

Active Issue Alert – Blackbaud ID – Multiple Products - #Request Entry-000525013

Details

Update - We have identified an issue impacting some of our customers, causing errors when attempting to log in. When entering the Multi-factor authentication code, customers are seeing either the message "Wrong code entered, please try again", or the page goes back to the login screen. This can happen when using either an Authentication App or the SMS Message option. Our engineers are diagnosing the event and working to resolve it as quickly as possible. Please continue to reference this page for updates. Apr 22, 2024 - 06:45 EDT

April 11, 2024 23:20 UTC

WARN

10 days

Active Issue Alert – JustGiving - 000523259

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Start Time

April 11, 2024 23:20 UTC

Type WARN
Affected Components

Blackbaud Merchant Services™ - Blackbaud Merchant Services™

Message

Active Issue Alert – JustGiving - 000523259

Details

Monitoring - Our engineers have successfully diagnosed the issue and we have the appropriate engineers available working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Apr 11, 2024 - 19:03 EDT

April 11, 2024 14:40 UTC

WARN

about 9 hours

Active Issue Alert – Blackbaud Merchant Services - 000523094

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Start Time

April 11, 2024 14:40 UTC

Type WARN
Affected Components

Payment Services

Blackbaud Merchant Services™ - Blackbaud Merchant Services™

Message

Active Issue Alert – Blackbaud Merchant Services - 000523094

Details

Update - Our engineers have identified a vendor issue that is causing intermittent CVV/CVC errors when attempting to process transactions. Subsequent attempts to transact are successful and donors should retry. Apr 11, 2024 - 10:36 EDT

April 04, 2024 17:10 UTC

WARN

7 days

Active Issue Alert – JustGiving® from Blackbaud® - #000520996

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Start Time

April 04, 2024 17:10 UTC

Type WARN
Affected Components

Blackbaud Merchant Services™ - Blackbaud Merchant Services™

Blackbaud Altru®

Message

Active Issue Alert – JustGiving® from Blackbaud® - #000520996

Details

Update - We have identified an issue impacting some of our customers causing data mismatches in Fitness Totals within the affected services. Our engineers have successfully diagnosed the issue and have all the appropriate engineers working to address it for you. We hope to have your full service restored as quickly as possible. Please continue to reference this page for updates. Next update will be provided by 04/04/2024 09:00AM ET. Apr 03, 2024 - 14:00 EDT

2024-04-26 02:29:50 UTC UTC

STATUS

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2024-04-26 02:29:50 UTC UTC

STATUS

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2024-04-26 02:29:50 UTC UTC

STATUS

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2024-04-26 02:29:50 UTC UTC

STATUS

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2024-04-26 02:29:50 UTC UTC

STATUS

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Sign Up for More Blackbaud Merchant Services™ History

StatusGator has about 4 years of Blackbaud Merchant Services™ status history.

1 status change in the last 24 hours

Blackbaud Merchant Services™ status, last 24 hours:

3:00 AM
9:00 AM
3:00 PM
9:00 PM
3:00 AM
3:00 AM
3:00 PM
3:00 AM
  • Up: 2 hours

  • Warn: 22 hours

  • Down: 0 minutes

  • Maintenance: 0 minutes

Blackbaud Merchant Services™ Outage and Status History

We've been monitoring Blackbaud Merchant Services™ outages since February 19, 2020.
Here's the history of service outages we've observed from the Blackbaud Merchant Services™ Status Page:

Instant enriched data from
3,580 status pages

About Our Blackbaud Merchant Services™ Status Page Integration

Blackbaud Merchant Services™ is an eCommerce, Payments, and CRM solution that StatusGator has been monitoring since February 2020. Over the past about 4 years, we have collected data on on more than 3,977 outages that affected Blackbaud Merchant Services™ users. When Blackbaud Merchant Services™ publishes downtime on their status page, they do so across 72 components and 11 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 400 StatusGator users monitor Blackbaud Merchant Services™ to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular ecommerce services monitored on our platform. We've sent more than 80,400 notifications to our users about Blackbaud Merchant Services™ incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Blackbaud Merchant Services™ is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Blackbaud Merchant Services™ is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Blackbaud Merchant Services™ posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Blackbaud Merchant Services™ enters a pre-planned maintenance window, keeping you up to date.

Since Blackbaud Merchant Services™ publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Blackbaud Merchant Services™ posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Blackbaud Merchant Services™ has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Blackbaud Merchant Services™ has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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