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Current Blackbaud ResearchPoint™ status is UP

We checked the official Blackbaud ResearchPoint™ Status Page 4 min. 11 sec. ago. Learn more
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Recent Blackbaud ResearchPoint™ Outages and Issues

Follow the recent outages and downtime for Blackbaud ResearchPoint™ in the table below.

Start Time

Type

Length

Message

Details

April 17, 2024 08:05 UTC

MAINT

ongoing

Maintenance Overage 55803 - Multiple Services Affected

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Start Time

April 17, 2024 08:05 UTC

Type MAINT
Affected Components

Blackbaud Altru®

Blackbaud CRM™

Blackbaud Internet Solutions™

Blackbaud NetCommunity™

ResearchPoint™

Message

Maintenance Overage 55803 - Multiple Services Affected

Details

Identified - Maintenance ID 55803 - The maintenance that was scheduled to complete on 04/17/2024 at 03:00 AM EDT has been extended to 05:00 AM EDT. This maintenance is necessary to perform a routine maintenance task in our environment. During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions; however, you should be able to immediately log back in. Your web view access will remain uninterrupted during this maintenance.Please refer to this page for updates on the completion or additional extensions of the maintenance. Apr 17, 2024 - 03:25 EDT

April 17, 2024 07:05 UTC

MAINT

about 1 hour

Maintenance Overage 55367 - Multiple Services Affected

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Start Time

April 17, 2024 07:05 UTC

Type MAINT
Affected Components

Blackbaud Altru®

Blackbaud Internet Solutions™

Blackbaud CRM™

Blackbaud NetCommunity™

ResearchPoint™

Message

Maintenance Overage 55367 - Multiple Services Affected

Details

Identified - Maintenance ID 55367 - The maintenance that was scheduled to complete on 04/17/2024 at 03:00 AM EDT has been extended to 05:00 AM EDT. This maintenance is necessary to perform a routine maintenance task in our environment. During this maintenance window, there will be a 5-minute period where you may experience several brief service interruptions; however, you should be able to immediately log back in. Please refer to this page for updates on the completion or additional extensions of the maintenance. Apr 17, 2024 - 03:02 EDT

March 26, 2024 13:45 UTC

WARN

about 6 hours

Active Issue Alert – Blackbaud ID – Multiple Products - #YYYYMMDDXX

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Start Time

March 26, 2024 13:45 UTC

Type WARN
Affected Components

Blackbaud Education Management Solutions - Blackbaud Learning Management System

Blackbaud Education Management Solutions - School API

Blackbaud Education Management Solutions - Blackbaud Billing Management™

Blackbaud Financial Edge NXT® - Financial Edge NXT

Blackbaud Financial Edge NXT® - Statistical Unit API

Blackbaud Financial Edge NXT® - Treasury API

Blackbaud Fundraiser Performance Management™ - Blackbaud Fundraiser Performance Management™

Blackbaud Grantmaking™ - Blackbaud Grantmaking™

Blackbaud Merchant Services™ - Payments API

Blackbaud Raiser's Edge NXT® - Constituent API

Blackbaud Church Management™

Blackbaud Altru®

Blackbaud.com - Blackbaud.com

Blackbaud Education Management Solutions - Blackbaud School Website System™

Blackbaud Education Management Solutions - Blackbaud Student Information System™

Blackbaud Education Management Solutions - Blackbaud Enrollment Management System™

Blackbaud Financial Edge NXT® - General Ledger API

Blackbaud eTapestry®

Blackbaud Financial Edge NXT® - Accounts Payable API

Blackbaud Education Management Solutions - Core Functionality

Blackbaud Raiser's Edge NXT® - Fundraising API

Blackbaud Raiser's Edge NXT® - Gift API

ResearchPoint™

WealthPoint®

Blackbaud FIMS™

DonorCentral® NXT

Message

Active Issue Alert – Blackbaud ID – Multiple Products - #YYYYMMDDXX

Details

Investigating - We are aware of an issue from our Vendor impacting users using multi-factor authentication via SMS messaging.. Please continue to check this page for updates. Mar 26, 2024 - 09:44 EDT

March 08, 2024 10:20 UTC

MAINT

about 1 hour

Maintenance Overage CHG0055416 - Reasearch point

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Start Time

March 08, 2024 10:20 UTC

Type MAINT
Affected Components

ResearchPoint™

Message

Maintenance Overage CHG0055416 - Reasearch point

Details

Update - We are continuing to work on a fix for this issue. Mar 08, 2024 - 05:17 EST

February 01, 2024 17:30 UTC

WARN

20 minutes

Active Issue Alert – Altru and ResearchPoint - 000508312

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Start Time

February 01, 2024 17:30 UTC

Type WARN
Affected Components

Blackbaud Education Management Solutions - Blackbaud Student Information System™

Blackbaud Education Management Solutions - Core Functionality

Blackbaud Altru®

Blackbaud Education Management Solutions - Blackbaud School Website System™

ResearchPoint™

Message

Active Issue Alert – Altru and ResearchPoint - 000508312

Details

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. Feb 01, 2024 - 12:29 EST

2024-04-17 22:00:05 UTC UTC

STATUS

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2024-04-17 22:00:05 UTC UTC

STATUS

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2024-04-17 22:00:05 UTC UTC

STATUS

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2024-04-17 22:00:05 UTC UTC

STATUS

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2024-04-17 22:00:05 UTC UTC

STATUS

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Sign Up for More Blackbaud ResearchPoint™ History

StatusGator has about 4 years of Blackbaud ResearchPoint™ status history.

2 status changes in the last 24 hours

Blackbaud ResearchPoint™ status, last 24 hours:

11:00 PM
5:00 AM
11:00 AM
5:00 PM
11:00 PM
11:00 PM
11:00 AM
11:00 PM
  • Up: 9 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 15 hours

Blackbaud ResearchPoint™ Outage and Status History

We've been monitoring Blackbaud ResearchPoint™ outages since February 19, 2020.
Here's the history of service outages we've observed from the Blackbaud ResearchPoint™ Status Page:

Instant enriched data from
3,580 status pages

About Our Blackbaud ResearchPoint™ Status Page Integration

Blackbaud ResearchPoint™ is an eCommerce, Payments, and CRM solution that StatusGator has been monitoring since February 2020. Over the past about 4 years, we have collected data on on more than 3,966 outages that affected Blackbaud ResearchPoint™ users. When Blackbaud ResearchPoint™ publishes downtime on their status page, they do so across 71 components and 11 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 400 StatusGator users monitor Blackbaud ResearchPoint™ to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular ecommerce services monitored on our platform. We've sent more than 80,300 notifications to our users about Blackbaud ResearchPoint™ incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Blackbaud ResearchPoint™ is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Blackbaud ResearchPoint™ is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Blackbaud ResearchPoint™ posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Blackbaud ResearchPoint™ enters a pre-planned maintenance window, keeping you up to date.

Since Blackbaud ResearchPoint™ publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Blackbaud ResearchPoint™ posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Blackbaud ResearchPoint™ has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Blackbaud ResearchPoint™ has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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