Is Blackbaud Support down?
Current Blackbaud Support status is UP

We checked the official Blackbaud Support Status Page 2 min. 40 sec. ago. Learn more
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Recent Blackbaud Support Outages and Issues

Follow the recent outages and downtime for Blackbaud Support in the table below.

Start Time

Type

Length

Message

Details

February 05, 2024 22:20 UTC

WARN

ongoing

Active Issue Alert – Raiser's Edge NXT, JustGiving - 000508842

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Start Time

February 05, 2024 22:20 UTC

Type WARN
Affected Components

Blackbaud.com - Support

Message

Active Issue Alert – Raiser's Edge NXT, JustGiving - 000508842

Details

Update - We have identified an issue impacting some of our customers causing delays to data updates in Prospect Insights and Prospect Insights Pro. Our engineers are continuing to work to resolve the issue as quickly as possible. Our next update will be made by 10:00 AM ET, on 02/06/2024 or when more information becomes available. Please continue to reference this page for updates. Feb 05, 2024 - 14:14 EST

February 05, 2024 21:50 UTC

WARN

30 minutes

Support Toll-Free Number ringing busy

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Start Time

February 05, 2024 21:50 UTC

Type WARN
Affected Components

Blackbaud.com - Support

Message

Support Toll-Free Number ringing busy

Details

Investigating - We are aware of users receiving a busy signal when dialing our North American contact number for Customer Support. Chat Support and our self-service resources are still available. If you have an immediate issue you may reach us at 646-440-2759 (not toll-free). Feb 05, 2024 - 16:49 EST

May 06, 2022 13:15 UTC

WARN

20 minutes

Active Issue Alert – Blackbaud Support - 000352148

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Start Time

May 06, 2022 13:15 UTC

Type WARN
Affected Components

Blackbaud.com - Support

Message

Active Issue Alert – Blackbaud Support - 000352148

Details

Investigating - We have identified an issue impacting some of our customers. Our engineers are still working to diagnose the cause so that they can resolve it as quickly as possible for you. Please continue to reference this page for updates. May 6, 09:11 EDT

March 02, 2022 14:30 UTC

WARN

2 months

Active Issue Alert – Blackbaud Education Management Solutions - 000333882

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Start Time

March 02, 2022 14:30 UTC

Type WARN
Affected Components

Blackbaud Education Management Solutions - Smart Aid

Blackbaud Education Management Solutions - Blackbaud Student Information System

Blackbaud Education Management Solutions - Blackbaud Billing Management (EAP)

Blackbaud Education Management Solutions - Blackbaud School Website System

Blackbaud.com - Support

Blackbaud Education Management Solutions - Blackbaud Enrollment Management System

Blackbaud Education Management Solutions - Core Functionality

Blackbaud Education Management Solutions - School API

Blackbaud Education Management Solutions - Blackbaud Learning Management System

Message

Active Issue Alert – Blackbaud Education Management Solutions - 000333882

Details

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Mar 2, 09:27 EST

March 02, 2022 14:25 UTC

WARN

5 minutes

Active Issue Alert – Blackbaud.com - #000333879

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Start Time

March 02, 2022 14:25 UTC

Type WARN
Affected Components

Blackbaud.com - Support

Message

Active Issue Alert – Blackbaud.com - #000333879

Details

Investigating - We have identified an issue impacting some of our customers causing errors when attempting to log in or use features within the affected service. Our engineers are diagnosing the event and working to resolve it for you as quickly as possible. Please continue to reference this page for updates. Mar 2, 09:24 EST

2024-02-19 12:24:00 UTC UTC

STATUS

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2024-02-19 12:24:00 UTC UTC

STATUS

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2024-02-19 12:24:00 UTC UTC

STATUS

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2024-02-19 12:24:00 UTC UTC

STATUS

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2024-02-19 12:24:00 UTC UTC

STATUS

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Sign Up for More Blackbaud Support History

StatusGator has almost 4 years of Blackbaud Support status history.

No outages or status changes in the last 24 hours

Blackbaud Support status, last 24 hours:

1:00 PM
7:00 PM
1:00 AM
7:00 AM
1:00 PM
1:00 PM
1:00 AM
1:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

Blackbaud Support Outage and Status History

We've been monitoring Blackbaud Support outages since February 19, 2020.
Here's the history of service outages we've observed from the Blackbaud Support Status Page:

January 2024

December 2023

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,570 status pages

About Our Blackbaud Support Status Page Integration

Blackbaud Support is a CRM, eCommerce, and Payments solution that StatusGator has been monitoring since February 2020. Over the past about 4 years, we have collected data on on more than 3,905 outages that affected Blackbaud Support users. When Blackbaud Support publishes downtime on their status page, they do so across 72 components and 11 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 400 StatusGator users monitor Blackbaud Support to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular ecommerce services monitored on our platform. We've sent more than 80,200 notifications to our users about Blackbaud Support incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If Blackbaud Support is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when Blackbaud Support is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

Blackbaud Support posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Blackbaud Support enters a pre-planned maintenance window, keeping you up to date.

Since Blackbaud Support publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When Blackbaud Support posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When Blackbaud Support has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because Blackbaud Support has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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