Box Outage History

Box experienced a partial outage impacting the All Files Page, API calls, user logins, and Box Notes. Users may have seen errors, slow responses, or failed actions across Box features, with Box Sign also affected during the incident. The issue impacted four components: Box Platform / API / Content API, Box Notes / Web Application, Box Web Application / Login/SSO, and Box Web Application / Box Sign. The outage began at Sep 15, 2025 9:55 AM UTC and was resolved by Sep 15, 2025 11:50 AM UTC, lasting approximately 1 hour 55 minutes.

On Sep 4, 2025 6:25 PM UTC, Box Web Application components began failing, causing login issues, inability to share or preview content, and missing email notifications. The disruption affected dozens of Box Web Application and Box Platform API components, including Admin Console & Functionality, Box Sign, Box Canvas, Email Notifications, and Governance features. Users across Box reported problems accessing services and links, and the issue appeared to be widespread across Box services. The outage lasted about 50 minutes and was resolved by Sep 4, 2025 7:15 PM UTC.

Box issued four official status updates during the incident. The updates documented the timeline: initial investigation at Sep 4, 2025 6:25 PM UTC, a follow-up at Sep 4, 2025 6:30 PM UTC and another at Sep 4, 2025 6:35 PM UTC indicating a fix was being implemented, and a recovery update at Sep 4, 2025 7:15 PM UTC when the majority of components returned to normal. A surge in user reports around Sep 4, 2025 6:00 PM UTC signaled broad impact across users and regions, with restoration progressing as communications updated across Web App and Platform APIs.

StatusGator detected a brief Box outage impacting the web interface starting at 6:06 PM UTC and ending at 6:24 PM UTC. The disruption prevented sign-in, loading of Box web pages, and file operations such as uploading and downloading. Users across multiple locations reported HTTP 503 errors and pages failing to load, indicating a broad impact on the Box web experience. The incident lasted about 18 minutes and was evident in real-time user reports around 18:00 UTC.

StatusGator detected the issue at Sep 4, 2025 6:06 PM UTC based on user reports, prior to any Box official status page acknowledgment. There were no official status updates posted by Box during the incident. The outage appeared geographically widespread, with reports coming from North America and the Philippines, underscoring a global disruption to sign-in and file access workflows.

TheBox AI features were impacted by an outage that began on Aug 13, 2025 5:15 AM UTC and was resolved by Aug 13, 2025 10:45 AM UTC, lasting about 5 hours and 30 minutes. Users could experience failures or degraded AI capabilities, and Box Hubs also showed intermittent issues during the incident. The outage affected two components: Box Web Application / Box AI and Box Web Application / Box Hubs, impacting AI-driven workflows and hub-related operations. The provider issued 4 status updates during the incident, with updates at 5:15 AM UTC, 6:25 AM UTC, 7:35 AM UTC, and 10:45 AM UTC.

From around 6:43 PM UTC Box Notes Web App began experiencing degraded performance, with a broader outage impacting Box Platform APIs, Uploads/Downloads, and related Web App features including the Admin Console. The incident affected at least six components: Box Notes Web App, Content API, Content Preview, Uploads/Downloads, Web App / Preview, and Admin Console. The outage lasted roughly 6 hours, with recovery underway by 12:45 AM UTC as Google Cloud issues were addressed.

Box published four status updates during the incident, noting that the disruption was tied to ongoing Google Cloud issues and that recovery work was in progress. User reports from multiple regions indicated widespread impact, with many customers reporting errors, timeouts, or inability to load documents. Services began returning to normal as Google Cloud services stabilized, with all major components restored by 12:45 AM UTC.

Box experienced a service disruption affecting the Box Web Application / Login/SSO, preventing users from logging in or accessing files. The incident began with degraded login at May 21, 2025 9:29 PM UTC and escalated to a full outage by May 21, 2025 9:35 PM UTC, with restoration completed by May 21, 2025 10:00 PM UTC. StatusGator detected the issue earlier at May 21, 2025 9:24 PM UTC, about 5 minutes before Box acknowledged the problem. The provider issued two public updates during the incident as it investigated and then confirmed the outage affecting 1 component: Box Web Application / Login/SSO. Users reported login failures, 500 errors, and blank screens when trying to access Box services, indicating a broad impact across multiple locations.

The outage prompted notable user reports around the time of the disruption, correlating with login and access issues across regions. Box communicated during the incident, outlining investigation steps and confirming the outage before restoring services. The issue was resolved by 22:00 UTC, and Box indicated services were returning to normal as updates progressed.

The Box Web Application and Box AI experienced latency during a brief incident that began at May 20, 2025 1:25 AM UTC and was resolved by May 20, 2025 1:51 AM UTC. Users interacting with Box AI may have seen delayed responses and slower AI features during the outage.

Box's status page documented the investigation and subsequent restoration, with two official updates: first noting an ongoing issue affecting Box AI and latency, then confirming service restoration as the issue was resolved after roughly 26 minutes.

Box experienced a service disruption affecting two critical areas: PowerPoint file handling via MS Office Online and payment processing. Users attempting to open or edit PowerPoint files in Box through MS Office Online encountered errors, while Billing-related transactions could fail. The incident impacted two components: Box Web Application / Admin Console & Functionality and Partners / Integrations / Microsoft Online.

Box Web Website, Login/SSO, Uploads/Downloads, and Desktop Box Drive experienced degraded access during a multi-service issue. Users could face login problems, failed uploads/downloads, and intermittent site responsiveness across several Box experiences.

The Box Web Application experienced a brief, coordinated issue affecting the Login/SSO and Uploads/Downloads components, causing login and file transfer problems for users. The incident began at 1:30 PM UTC and was resolved by 1:35 PM UTC. The incident was labeled Major in the official updates, and two status updates were published during the event to communicate the investigation and the subsequent recovery. Affected components included Box Web Application / Login/SSO and Box Web Application / Uploads/Downloads.