Box Outage History

StatusGator detected a brief Box outage impacting the web interface starting at 6:06 PM UTC and ending at 6:24 PM UTC. The disruption prevented sign-in, loading of Box web pages, and file operations such as uploading and downloading. Users across multiple locations reported HTTP 503 errors and pages failing to load, indicating a broad impact on the Box web experience. The incident lasted about 18 minutes and was evident in real-time user reports around 18:00 UTC.

StatusGator detected the issue at Sep 4, 2025 6:06 PM UTC based on user reports, prior to any Box official status page acknowledgment. There were no official status updates posted by Box during the incident. The outage appeared geographically widespread, with reports coming from North America and the Philippines, underscoring a global disruption to sign-in and file access workflows.

TheBox AI features were impacted by an outage that began on Aug 13, 2025 5:15 AM UTC and was resolved by Aug 13, 2025 10:45 AM UTC, lasting about 5 hours and 30 minutes. Users could experience failures or degraded AI capabilities, and Box Hubs also showed intermittent issues during the incident. The outage affected two components: Box Web Application / Box AI and Box Web Application / Box Hubs, impacting AI-driven workflows and hub-related operations. The provider issued 4 status updates during the incident, with updates at 5:15 AM UTC, 6:25 AM UTC, 7:35 AM UTC, and 10:45 AM UTC.

From around 6:43 PM UTC Box Notes Web App began experiencing degraded performance, with a broader outage impacting Box Platform APIs, Uploads/Downloads, and related Web App features including the Admin Console. The incident affected at least six components: Box Notes Web App, Content API, Content Preview, Uploads/Downloads, Web App / Preview, and Admin Console. The outage lasted roughly 6 hours, with recovery underway by 12:45 AM UTC as Google Cloud issues were addressed.

Box published four status updates during the incident, noting that the disruption was tied to ongoing Google Cloud issues and that recovery work was in progress. User reports from multiple regions indicated widespread impact, with many customers reporting errors, timeouts, or inability to load documents. Services began returning to normal as Google Cloud services stabilized, with all major components restored by 12:45 AM UTC.

Box experienced a service disruption affecting the Box Web Application / Login/SSO, preventing users from logging in or accessing files. The incident began with degraded login at May 21, 2025 9:29 PM UTC and escalated to a full outage by May 21, 2025 9:35 PM UTC, with restoration completed by May 21, 2025 10:00 PM UTC. StatusGator detected the issue earlier at May 21, 2025 9:24 PM UTC, about 5 minutes before Box acknowledged the problem. The provider issued two public updates during the incident as it investigated and then confirmed the outage affecting 1 component: Box Web Application / Login/SSO. Users reported login failures, 500 errors, and blank screens when trying to access Box services, indicating a broad impact across multiple locations.

The outage prompted notable user reports around the time of the disruption, correlating with login and access issues across regions. Box communicated during the incident, outlining investigation steps and confirming the outage before restoring services. The issue was resolved by 22:00 UTC, and Box indicated services were returning to normal as updates progressed.

The Box Web Application and Box AI experienced latency during a brief incident that began at May 20, 2025 1:25 AM UTC and was resolved by May 20, 2025 1:51 AM UTC. Users interacting with Box AI may have seen delayed responses and slower AI features during the outage.

Box's status page documented the investigation and subsequent restoration, with two official updates: first noting an ongoing issue affecting Box AI and latency, then confirming service restoration as the issue was resolved after roughly 26 minutes.

Box experienced a service disruption affecting two critical areas: PowerPoint file handling via MS Office Online and payment processing. Users attempting to open or edit PowerPoint files in Box through MS Office Online encountered errors, while Billing-related transactions could fail. The incident impacted two components: Box Web Application / Admin Console & Functionality and Partners / Integrations / Microsoft Online.

Box Web Website, Login/SSO, Uploads/Downloads, and Desktop Box Drive experienced degraded access during a multi-service issue. Users could face login problems, failed uploads/downloads, and intermittent site responsiveness across several Box experiences.

The Box Web Application experienced a brief, coordinated issue affecting the Login/SSO and Uploads/Downloads components, causing login and file transfer problems for users. The incident began at 1:30 PM UTC and was resolved by 1:35 PM UTC. The incident was labeled Major in the official updates, and two status updates were published during the event to communicate the investigation and the subsequent recovery. Affected components included Box Web Application / Login/SSO and Box Web Application / Uploads/Downloads.

Box reported brief degraded performance affecting multiple services, including the Box Web Application / Login/SSO. The issue began at 9:15 AM UTC and was resolved by 9:36 AM UTC. The Box team posted two status updates during the incident as they investigated and then confirmed the recovery, with users potentially experiencing login difficulties and intermittent access during the window.

Box reported a brief login issue impacting user sign-in to the Box Web Application / Login/SSO, with errors or slowness on the login page. The incident was classified as Minor and Box noted it was investigating the login page. The outage began on May 4, 2025 3:40 AM UTC and was resolved by May 4, 2025 5:35 AM UTC, lasting about 1 hour and 55 minutes. Box issued two status updates during the incident, updating on investigation progress and the eventual restoration as the login service returned to normal.