Box Outage History

Box Relay experienced a major outage starting on Apr 29, 2025 11:40 PM UTC. The Box status page listed 'Major Issues with Box Relay' and indicated investigations were underway for an ongoing issue affecting Box Relay. The incident prompted 2 official status updates as engineers worked to resolve the problem.

The outage lasted about 1 hour 35 minutes and was resolved by Apr 30, 2025 1:15 AM UTC. After the incident, Box Relay returned to normal operation with the final status update confirming restoration.

Box experienced a brief outage impacting multiple services, including the Box API, uploads and downloads, login/SSO, and Box Notes. Users could have faced failures or degraded functionality while using Box during the event. The outage began at 12:25 AM UTC and was resolved by 2:15 AM UTC, lasting about 1 hour and 50 minutes and affecting 5 components across the platform (API Content, API Uploads/Downloads, Web App Login/SSO, Notes Web App, and Web App Uploads/Downloads). Box issued two status updates during the outage, detailing an ongoing investigation and degraded services, then confirming restoration of normal functionality.

The Box Shuttle service experienced a brief outage that disrupted the ability to create new Shuttle jobs. The issue affected two components: Box Web Application / Box Shuttle and Box Platform / API / Box Shuttle. The incident began in the early morning and was acknowledged publicly on the Box status page, with users seeing failures or delays in new Shuttle job creation during the disruption. The situation progressed to a degraded state before remediation steps took effect.

Box Web Application / Uploads/Downloads experienced a brief outage, causing users to encounter errors when uploading or downloading files. The incident affected the Box Web Application / Uploads/Downloads component and lasted about 1 hour 15 minutes, beginning on 4:55 PM UTC and ending on 6:10 PM UTC. The provider published two official updates—initially noting ongoing investigation and later confirming resolution as services returned to normal.

Box experienced a brief outage affecting the login flow and the All Files page within Box Web Application / Login/SSO. Users may have seen errors or slowness when attempting to sign in or access files. The outage began at Mar 19, 2025 11:01 AM UTC and was resolved by Mar 19, 2025 11:30 AM UTC, lasting roughly 29 minutes. Box published two status updates during the incident: initially indicating they were investigating and later confirming resolution of the issue.

Box reported an outage affecting the Microsoft Office Online integration, causing some users to encounter errors or slowness when loading or opening Office files via MS Office Online. The incident began at 10:50 AM UTC and was resolved by 1:05 PM UTC, lasting about 2 hours and 15 minutes. The issue was isolated to the Partners / Integrations / Microsoft Online component, and Box issued an investigation update as engineers worked to restore normal service. The incident prompted two official status updates as Box documented investigation and resolution.

Box experienced a brief outage affecting access to All Files and API pages. The incident began at 10:30 AM UTC and was resolved by 11:05 AM UTC, lasting about 35 minutes. During the event, two components were impacted: Box Platform / API / Content API and Box Web Application / Login/SSO, with the status shown as down, then degraded before returning to normal. The provider issued three status updates over the course of the incident, including initial outage notification and subsequent remediation and monitoring messages. Access to affected features was restored by the final update.

A brief partial outage affected Box Web Application's Uploads/Downloads and the All Files page. The issue began at Feb 19, 2025 8:16 PM UTC and was resolved by Feb 19, 2025 8:20 PM UTC, lasting about 4 minutes. As of 8:14 PM UTC, Box engineers had identified the issue and were working to implement a fix.

Box Drive users experienced a brief outage affecting access to files. StatusGator detected the issue at Feb 19, 2025 7:38 PM UTC, with initial user reports starting around 19:30 UTC and continuing until 20:02 UTC. The outage began at 7:38 PM UTC and was resolved by 8:02 PM UTC, lasting roughly 24 minutes. Reports came from multiple North American locations, including several US states and Ontario, Canada, indicating regional impact where Box Drive could not open or upload files, while Box Online remained accessible for some users.

During a scheduled resiliency maintenance window, Box encountered a multi-service disruption that affected web, mobile, and desktop services. Users could have experienced sign-in problems, difficulty accessing content, missing previews, impaired search, and interrupted uploads or collaboration features. The incident began at 3:11 AM UTC and lasted about 1 hour and 5 minutes, with a broad set of components impacted including Login/SSO, Content API, Content Preview, Search, Collaboration, Uploads/Downloads, and mobile apps. The outage ended with restoration of several services by 4:16 AM UTC.