ConnectWise Outage History

ConnectWise PSA (formerly Manage) underwent a planned maintenance window on 2025-07-09 from 10:00 PM EST to 11:00 PM EST. The maintenance proceeded with no disruptions to services, and ConnectWise PSA returned to normal operation afterward. The status page shows the ConnectWise PSA component moved to maintenance and then back to up, with two official updates documenting the window. The maintenance lasted about one hour, beginning at Jul 10, 2025 2:04 AM UTC and concluding at Jul 10, 2025 3:05 AM UTC.

ConnectWise PSA underwent a planned maintenance window as part of the 2025.9 EU update on 2025-07-09. The maintenance ran from 8:00 PM UTC to 9:00 PM UTC and was expected to cause no disruptions to services. The maintenance began around 8:04 PM UTC and concluded around 9:05 PM UTC, after which services returned to normal. The provider issued two status updates during the incident (up -> maintenance and maintenance -> up).

The ConnectWise PSA service experienced a brief access issue when On-Prem partners attempted to connect to the Admin portal, impacting access to the PSA instance and the Customer Portal for On-Prem deployments. The outage affected users attempting to manage PSA from the Admin portal.

BrightGauge, a ConnectWise solution, experienced a partial outage in which BrightGauge reports were not sending, impacting users relying on BrightGauge reporting. The ConnectWise status page listed the issue under Investigating, with BrightGauge identified as the affected component.

The outage lasted from 11:35 AM UTC to 1:34 PM UTC (about 1 hour 59 minutes). The ConnectWise status page issued 2 updates during the incident and the service returned to normal operation at 1:34 PM UTC.

During scheduled ScreenConnect Cloud maintenance, ConnectWise CPQ experienced degraded performance beginning at 8:54 PM UTC. A small number of user reports started around 8:15 PM UTC, describing slower responses and intermittent access. The degradation affected ConnectWise CPQ (formerly Sell) during the maintenance window, with users potentially experiencing performance issues.

The ConnectWise BrightGauge component experienced an outage where scheduled reports were not sending. The issue began at 10:29 AM UTC and was resolved by 11:59 AM UTC, lasting approximately 1 hour and 30 minutes. ConnectWise issued 2 status updates during the incident and confirmed that BrightGauge scheduled reports were not functioning, impacting users who rely on automated reporting. No user reports were observed during the event, indicating the impact was limited to BrightGauge scheduling. BrightGauge returned to normal operation after the resolution.

An issue in ConnectWise Asio (ITS Portal) caused errors when opening quotes within the Quotes feature. The outage began at 6:29 AM UTC and lasted approximately 1 hour 25 minutes, ending at 7:54 AM UTC. ConnectWise issued 2 status updates during the incident, first noting Investigating and later confirming the fix and return to normal. The issue affected the Quotes workflow in the Asio portal, with users encountering errors when attempting to open quotes.

An incident affected ConnectWise Help Desk Services and NOC Services chat functionality, degrading chat and text features across three components: Chat, ConnectWise NOC Services, and ConnectWise Help Desk Services. The outage began at Jun 30, 2025 6:54 PM UTC and was resolved by Jul 1, 2025 2:19 AM UTC, lasting roughly 7 hours and 25 minutes.

The ConnectWise status page issued three updates during the incident, describing ongoing investigation and progress toward a fix, and confirming restoration as services returned to normal.

ConnectWise conducted a scheduled maintenance window for Automate Trial Provisioning on 2025-06-28, during which new trial instances may not provision. The maintenance was planned from 08:00 to 10:00 EDT; official updates show the maintenance started at Jun 28, 2025 12:04 PM UTC and completed at Jun 28, 2025 1:44 PM UTC, lasting about 1 hour and 40 minutes. The provider issued 2 status updates during the incident to communicate the maintenance and its completion.

ConnectWise PSA (formerly Manage) experienced a brief outage affecting the ability to edit service boards. Users attempting to edit a service board encountered an unexpected error, interrupting workflows that rely on service-board updates. The issue began at Jun 26, 2025 9:49 AM UTC and was resolved by Jun 26, 2025 12:04 PM UTC, lasting roughly 2 hours and 15 minutes and primarily impacting the ConnectWise PSA component.

The ConnectWise status page showed an investigation was underway, followed by two official updates as the issue was investigated and then resolved. The service returned to normal after the second update, with no broader outages reported.