ConnectWise Outage History

ConnectWise PSA underwent a scheduled maintenance window for the 2025.8 NA Update. The window ran from Jun 26, 2025 2:04 AM UTC to Jun 26, 2025 3:04 AM UTC (10:00 PM–11:00 PM EST on June 25, 2025). ConnectWise PSA (formerly Manage) was the affected component, and the status page indicated there should be no disruptions to services during this maintenance.

The maintenance concluded with the system restored to normal operation, following two official status updates: one announcing the transition to maintenance and another confirming the service was back online. The incident had no user-reported disruption and results were in line with expectations for a scheduled maintenance window.

ConnectWise PSA underwent a scheduled EU maintenance window for the 2025.8 update on {{date:2025-06-25}}. The window ran from 8:00 PM UTC to 9:00 PM UTC with ConnectWise PSA™ (formerly Manage) as the affected component. Official updates stated there should be no disruptions to services, and the system returned to normal roughly an hour after the window began. Maintenance started at Jun 25, 2025 8:04 PM UTC and completed by Jun 25, 2025 9:04 PM UTC. The provider issued 2 status updates during the incident.

ConnectWise conducted a planned maintenance window for ConnectWise Single Sign-On (SSO) on Friday, June 20. During the window, users may have experienced issues accessing products and services that rely on SSO, and users already signed in may have seen slight degradation. The maintenance ran from 1:30 AM UTC to 2:00 AM UTC which corresponds to 9:30 PM–10:00 PM ET on June 20. The ConnectWise status page indicated the SSO component moved from up to maintenance and then returned to up shortly after the window.

ConnectWise conducted a scheduled maintenance window for Continuity Backup (SBM and SBA package updates) across partner sites with a staggered rollout. The window ran from Jun 14, 2025 3:34 AM UTC to Jun 14, 2025 12:34 PM UTC UTC, lasting roughly 9 hours. If there were active backups or Tru-Verify jobs during the update, they might fail. The Continuity Backup component transitioned to maintenance during this period and then returned to normal operation. The status page logged two updates during the incident, indicating a controlled maintenance rather than a broader outage.

ConnectWise PSA 2025.7 NA underwent a scheduled maintenance window. The work occurred during the planned window on Jun 12, 2025 2:00 AM UTC to Jun 12, 2025 3:00 AM UTC and ConnectWise PSA returned to normal operation by Jun 12, 2025 3:04 AM UTC. The status page showed a brief maintenance period, with no disruptions to services observed and no user-reported issues during the window.

ConnectWise PSA conducted a scheduled EU maintenance window on 8:00 PM UTC to 9:00 PM UTC for the ConnectWise PSA 2025.7 EU Update. The status page indicated that no disruptions were expected during this maintenance, and the service remained available throughout. The system returned to normal at 9:05 PM UTC. A single user reported activity from Toronto, Canada around 8:18 PM UTC, but there was no confirmed outage or degraded performance. The provider issued 2 status updates during the incident, announcing the start of maintenance and the subsequent return to normal operation.

The ConnectWise Asio ITS Portal experienced intermittent 500 errors during login, causing login challenges for users trying to access the Asio portal and related tools. The issue affected ConnectWise Command and ConnectWise RMM as well. The outage began on 8:44 AM UTC and was resolved by 9:09 AM UTC, lasting about 25 minutes.

Status updates were posted on the ConnectWise status page: an initial investigation followed by a confirmation of restoration. A total of 2 updates were issued during the incident.

An incident briefly disrupted chat access to ConnectWise Help Desk Services and ConnectWise NOC Services for US-based customers. Users could not reach these support channels via chat, limiting real-time assistance. Phone contact remained available, and the outage lasted about 45 minutes from 9:09 PM UTC to 9:54 PM UTC.

ConnectWise experienced issues affecting ScreenConnect Single Host Server and ConnectWise MDR (EDR). The incident began in the afternoon UTC, with ScreenConnect flagged as degraded at 1:34 PM UTC and then moving into a broader outage at 2:56 PM UTC along with the MDR service. A maintenance note published at 4:19 PM UTC referenced a scheduled maintenance window and warned that intermittent issues could occur, and that queued tickets and alerts would be processed after the maintenance. Over the ensuing hours, MDR progressed from down to warn and then recovered by the final update.

An issue with BrightGauge dataset synchronization caused degraded functionality for BrightGauge within ConnectWise. Users could have experienced delays in data updates and incomplete reports while the problem persisted. The outage began at 2:44 AM UTC and was resolved by 10:24 AM UTC, lasting about 7 hours and 40 minutes. ConnectWise posted two status updates during the incident: an initial investigation and a subsequent resolution confirming BrightGauge returned to normal operations.