ConnectWise Outage History

ConnectWise Automate Windows Control Center experienced an authentication issue when signing in via ConnectWise SSO, causing degraded login performance for partners. As a workaround, users could authenticate with a local account or access the Automate Web Control Center while the issue was investigated. The outage began on 2:09 AM UTC and was resolved by 3:54 AM UTC, lasting roughly 1 hour 45 minutes. The ConnectWise status page posted two updates during the incident to communicate investigation progress and restoration of the SSO login capability.

ConnectWise Co-Managed Backup experienced a brief outage that prevented receiving tickets related to Acronis. The incident began at May 25, 2025 12:04 PM UTC and was resolved by May 25, 2025 1:04 PM UTC, lasting about 1 hour. During this period, users relying on Acronis-related ticketing via ConnectWise Co-Managed Backup may have seen gaps in ticket creation and processing.

ConnectWise issued 2 status updates during the incident to communicate the issue and its restoration. The outage affected a single component, ConnectWise Co-Managed Backup, and has now returned to normal.

BrightGauge datasets syncing on ConnectWise experienced a brief partial outage. The incident began at 6:59 AM UTC when the BrightGauge component was listed as affected and the status page indicated an investigation. Users relying on BrightGauge data could have seen delays or gaps in dataset syncing during the outage. The issue persisted for about 2 hours and 50 minutes and was resolved by 9:49 AM UTC as syncing returned to normal.

ConnectWise conducted planned maintenance on ConnectWise Single Sign-On (SSO) beginning at 1:30 AM UTC and concluding by 2:09 AM UTC, lasting roughly 39 minutes. During the maintenance window, access to products and services linked via ConnectWise SSO could be unavailable, and users who were already logged in may have experienced slight degradation. The ConnectWise status page issued two updates: an initial maintenance notice and a follow-up confirming restoration of services.

ConnectWise PSA underwent a scheduled maintenance window for the 2025.6 NA Update. The window occurred from May 22, 2025 2:04 AM UTC to May 22, 2025 3:04 AM UTC. ConnectWise indicated there should be no disruptions during maintenance, and the PSA service remained available throughout. The status page published two updates confirming the maintenance and its completion.

There were no user reports during the window, indicating no observed impact on customers and a smooth return to normal service after the maintenance window.

ConnectWise PSA underwent a scheduled maintenance window for the EU 2025.6 update. The maintenance began at 8:04 PM UTC and was planned for 8:00 PM to 9:00 PM UTC, finishing by 9:01 PM UTC. There should be no disruptions to services during this window, and the affected component was ConnectWise PSA (formerly Manage). The status page recorded two updates: the maintenance notice and a follow-up confirming services were restored, with the maintenance lasting roughly 57 minutes.

ConnectWise announced a planned maintenance window affecting the ConnectWise Asio Platform, ConnectWise NOC Services, and the End-User Portal. The maintenance is scheduled for {{date:2025-05-23}} from 1:00 PM UTC to 4:00 PM UTC (9:00 am to 12:00 pm ET). During this three-hour window, users may experience intermittent issues across these components. All functionalities are expected to return after the maintenance and queued tickets and alerts will be processed. BrightGauge, a ConnectWise solution, is listed among the affected components.

The ScreenConnect cloud service within ConnectWise experienced an outage starting at 7:44 PM UTC with investigation into loading issues across ScreenConnect hosts. Users attempting to load or access ScreenConnect sessions could have experienced failures or delays during this period. The outage lasted until 9:19 PM UTC when the service returned to normal. ConnectWise posted two official status updates during the incident, noting the transition from down to up as the root of the disruption and the restoration of services. The issue appeared isolated to the ScreenConnect component, with multiple user reports indicating these symptoms during the window.

The incident duration was about 1 hour 35 minutes, and users relying on ScreenConnect for remote access and support workflows were affected.

An outage affected ConnectWise services in two waves. The first outage began at 3:04 PM UTC and was resolved by 3:04 AM UTC, taking down ConnectWise RMM and ConnectWise Command and causing login failures via the Asio Portal. The disruption lasted about 12 hours, with users in multiple regions reporting difficulties accessing authentication-protected features and remote management. The provider issued several status updates as engineers worked to restore the affected components, which returned to normal after remediation.

A second incident occurred around 1:04 AM UTC to 4:49 AM UTC, impacting ScreenConnect cloud host servers and causing login issues and negotiation errors for client connections. This outage lasted roughly 3 hours and 45 minutes and affected sessions across different regions, with updates indicating ongoing investigation and eventual restoration of ScreenConnect services.

The ConnectWise University portal became unavailable, preventing access to university resources for several hours. The outage began on 1:34 AM UTC and was resolved by 6:14 AM UTC, lasting about 4 hours and 40 minutes. The impact appears limited to the ConnectWise University component and did not indicate broader issues across other ConnectWise services. The ConnectWise status page posted two updates during the incident, starting with an investigation of the site loading issue and later confirming recovery.