ConnectWise Outage History

ConnectWise ScreenConnect hosted instances experienced an admin login outage affecting Cloud Admins. Other login paths remained functional, and regular user access was unaffected. The issue was described by ScreenConnect as a suspected data center networking problem. The outage lasted about 1 hour, beginning at Apr 7, 2025 9:29 PM UTC and ending at Apr 7, 2025 10:29 PM UTC.

Two status updates were published during the incident. The first at Apr 7, 2025 9:29 PM UTC announced Investigating - ScreenConnect Cloud Admins Unable to Log into Instances and noted a suspected data center networking issue. The second at Apr 7, 2025 10:29 PM UTC confirmed the issue was resolved and services were back to normal.

ConnectWise carried out a scheduled maintenance window affecting the ConnectWise Asio Platform, ConnectWise NOC Services, End-User Portal, and ConnectWise SSO. During the window, users may have experienced intermittent issues and SSO login problems, with access to products or services linked to ConnectWise SSO potentially unavailable. The maintenance began at Apr 5, 2025 4:39 AM UTC and was planned to run from 4:30 AM UTC to 6:30 AM UTC. The incident concluded with all affected components returning to normal at Apr 5, 2025 7:09 AM UTC, for a total duration of about 2 hours and 30 minutes. The provider issued 2 status updates during the incident.

The incident caused timeout errors in ConnectWise Command and ConnectWise RMM script execution, causing automation tasks to fail even though systems were online. The outage began at 10:34 PM UTC and lasted about 50 minutes, with restoration by 11:24 PM UTC. The provider posted two status updates during the incident, describing the timeout issue and subsequent recovery as both components returned to normal operation.

BrightGauge, a ConnectWise solution, experienced a brief partial outage with degraded access for several partners in the North America region. The issue began at Apr 2, 2025 8:44 PM UTC and lasted about 45 minutes, during which some users reported intermittent access to BrightGauge. ConnectWise acknowledged the degradation, stating 'BrightGauge Bad gateway errors' and that the team was monitoring the issue, before restoring full service by Apr 2, 2025 9:29 PM UTC. The incident was tracked with two official status updates on the ConnectWise status page, confirming the resolution and return to normal operation.

ConnectWise PSA (formerly Manage) underwent a scheduled maintenance window for the 2025.3 NA update. The maintenance ran from 2:04 AM UTC to 3:04 AM UTC. According to ConnectWise, there should be no disruptions to PSA services during this window as updates are applied.

The ConnectWise status page issued two updates during the incident: one announcing the start of maintenance and another confirming that the system had returned to normal. The maintenance was completed within the window and ConnectWise PSA resumed normal operation.

ConnectWise PSA in the EU region underwent a scheduled maintenance window for the 2025.3 EU Update. The maintenance began at Mar 27, 2025 8:04 PM UTC and concluded at Mar 27, 2025 9:04 PM UTC. ConnectWise indicated there should be no disruptions to services during this window, and the ConnectWise PSA component returned to normal operation after the maintenance. The incident included two official status updates from ConnectWise during the window.

ConnectWise PSA underwent a scheduled maintenance window for the 2025.2 NA Update. The ConnectWise PSA component (formerly Manage) was placed into maintenance during the window, with the status page noting that no disruptions were expected. The maintenance did not represent an outage, and services were expected to resume normal operation after the window. The maintenance occurred during the planned window and was documented in two official status updates. The maintenance began at Mar 14, 2025 2:04 AM UTC and completed at Mar 14, 2025 3:04 AM UTC.

ConnectWise PSA underwent a scheduled maintenance window for the 2025.2 EU Update. The window ran from 8:00 PM UTC to 9:00 PM UTC on {{date:2025-03-13}}. The service entered maintenance at 8:04 PM UTC and returned to full operation at 9:04 PM UTC. The maintenance was non-disruptive and completed within the planned window, lasting approximately 1 hour.

ConnectWise's Asio ITS Portal experienced a brief outage causing blank screens when loading data for companies and contacts, primarily impacting users in Australia and North America. The outage began at 7:24 AM UTC and was resolved by 7:59 AM UTC, lasting about 35 minutes. The provider issued 2 status updates during the incident, starting with an investigation and followed by a recovery notice, with the Asio (ITS Portal) component returning to normal after the incident.

The ConnectWise PSA 2025.1 upgrade began with a scheduled maintenance window on Feb 20, 2025 4:04 PM UTC, as cloud instances were migrated to the new version in batches through Mar 4, 2025 11:59 PM UTC. ConnectWise indicated there should be no service disruptions during the rollout, but users reported intermittent access issues such as pages not loading, 404 errors, and trouble accessing the CWM portal during the period. The maintenance affected multiple components, including ConnectWise PSA (formerly Manage), ConnectWise University, ConnectWise Co-Managed Backup, and ConnectWise Continuity Backup, with status updates alternating between maintenance and warning as the rollout progressed. The incident involved a number of official updates — roughly a dozen — reflecting investigations and adjustments to the upgrade plan.