ConnectWise Outage History

ConnectWise experienced a multi-service outage starting at Oct 29, 2025 2:59 PM UTC, initially affecting ScreenConnect in the Toronto region. Over the next several hours, Wise-Pay and Wise-Sync also reported degraded behavior, including issues delivering 2FA codes by email and syncing invoices. Some users reported automate agents appearing offline during the disruption. The outage affected multiple components across ConnectWise offerings and persisted across varying levels of impact through the evening.

On Oct 28, 2025 6:59 PM UTC, the BrightGauge Zendesk integration began experiencing degraded performance, with Zendesk-based datasets returning limited results. The issue affected BrightGauge, a ConnectWise solution, and likely impacted dashboards and reports built on Zendesk data. The problem persisted for about 10 hours and 45 minutes, until Oct 29, 2025 5:44 AM UTC when the service returned to normal and the BrightGauge integration was restored. The provider issued two status updates during the incident, acknowledging investigation and eventual resolution.

The ConnectWise PSA (formerly Manage) service experienced a brief latency issue affecting connectivity to PSA Cloud Partners, which degraded performance for users relying on partner integrations. The incident began at 3:39 PM UTC when the ConnectWise PSA status moved to Investigating due to latency to PSA Cloud Partners, and it lasted about 15 minutes before being resolved by 3:54 PM UTC. During the window, user reports indicated visibility of the issue and activity around the same period.

ConnectWise Online experienced a brief outage spanning roughly 14 minutes. The issue began around 3:05 PM UTC and was resolved by 3:19 PM UTC. Users across multiple North American locations reported being unable to access CW Online, with experiences ranging from connection failures to extremely slow loading times. StatusGator detected the issue at Oct 28, 2025 3:05 PM UTC, indicating early reports preceded any official acknowledgment.

Status communication from ConnectWise during the event was not observed in the provided data. There were no official public status updates recorded for this outage in the dataset available to StatusGator.

The outage began at 7:34 AM UTC after an AWS disruption, causing authentication and service disruptions across ConnectWise products. Customers experienced login failures, slow loading, and missing data across Asio (ITS Portal), ConnectWise RMM, ConnectWise PSA (NA region), ConnectWise Home, and SSO, with BrightGauge data syncing also affected. The incident affected at least seven components across North America, Europe, and Asia-Pacific.

ConnectWise issued a series of status updates and worked with the vendor to restore services. The incident continued through 12:04 AM UTC with ongoing recovery efforts and intermittent improvements as systems came back online; note that a SentinelOne console issue reported on 2025-10-21 was explicitly not related to the AWS disruption.

ConnectWise Co-Managed Backup experienced an outage during a planned migration to a new Asio-to-Axcient client mapping. The maintenance window began at Oct 16, 2025 10:04 AM UTC, but the disruption escalated when Co-Managed Backup NOC services were disabled, triggering downtime for affected partners starting at Oct 16, 2025 7:39 PM UTC. The issue persisted through the day as migration activities continued.

The provider issued 3 official status updates during the incident. The Co-Managed Backup component was restored to an up state at Oct 17, 2025 12:19 PM UTC, ending roughly 16 hours and 40 minutes of downtime for that service. The impact appeared confined to the ConnectWise Co-Managed Backup component with no broader disruption to other ConnectWise services.

The ConnectWise Continuity Backup and ConnectWise Co-Managed Backup services were affected by a scheduled maintenance window on 2025-10-16, with BrightGauge datasets experiencing delayed syncing. The maintenance window began at 4:34 AM UTC and ended at 8:34 AM UTC, lasting roughly 4 hours. The provider noted that any updates made to the integration during this period could be lost after the maintenance activity.

ConnectWise scheduled maintenance on its Postgres Database powering the ConnectWise Asio platform affected two components: ConnectWise RMM and the Asio (ITS Portal). The 30-minute maintenance window was planned for 5:00 AM UTC to 5:30 AM UTC. The actual maintenance began at 5:04 AM UTC and completed at 5:44 AM UTC, with services restored after the window.

ConnectWise carried out planned maintenance on its Postgres database powering the Asio Platform (ITS Portal). The 30-minute maintenance window ran from 12:00 PM UTC to 12:30 PM UTC. During this period, the Asio (ITS Portal) component was listed under maintenance, with the intent to upgrade system performance and reliability. All functionality was expected to return after the maintenance window.

The ConnectWise status page posted two updates during the incident: first noting the transition from up to maintenance, and later confirming that maintenance had completed and services were restored.

ConnectWise PSA experienced an authentication outage that prevented some users from signing in. The issue began at 7:02 AM UTC and was resolved by 7:23 AM UTC, lasting roughly 21 minutes. Users in multiple regions reported login failures during the window, including the United Kingdom, Italy, and Australia, indicating a broad impact.