ConnectWise Outage History

The ingestion of Microsoft 365 logs into ConnectWise SIEM experienced a degraded state beginning Oct 8, 2025 7:29 PM UTC due to an external issue affecting the ingestion pipeline. A backlog formed as logs could not be processed normally, while PSA ingestion was briefly placed in maintenance between Oct 8, 2025 8:04 PM UTC and Oct 8, 2025 9:04 PM UTC. Recovery progressed over the following hours and, by Oct 9, 2025 8:54 PM UTC, the ConnectWise SIEM and ConnectWise Co-Managed SIEM components were back to normal operation. The incident lasted about 25 hours and 25 minutes, and ConnectWise issued four status updates during the event.

The incident began at 11:09 AM UTC when ConnectWise reported login issues for all staging environments. A separate outage impacted ScreenConnect in the northeast region of North America, with users reporting inaccessible cloud instances. Over the next several hours, customers also faced intermittent ScreenConnect installation problems on new devices. The outage lasted until 7:09 PM UTC, with multiple status updates issued during the event.

ConnectWise logged 6 updates as the situation evolved, noting transitions across up, degraded, and outage states for ScreenConnect, PSA, ConnectWise Command, and ConnectWise RMM. By the time services returned to normal, ScreenConnect, ConnectWise Command, and ConnectWise RMM were reported up at 7:09 PM UTC, with PSA staging login issues resolved earlier in the window.

WiseSync, a ConnectWise solution, experienced a known issue that caused some invoices to fail syncing with QuickBooks Online, leading to degraded invoice syncing for affected users. The outage began on 11:39 PM UTC and was resolved by 8:59 AM UTC, lasting approximately 9 hours and 20 minutes. The issue was isolated to the Wise-Sync component.

ConnectWise published two status updates during the incident. The updates indicated an ongoing investigation into the WiseSync QBOBadRequest sync error and, later, that the issue had been resolved and services returned to normal.

ConnectWise PSA (formerly Manage) experienced an outage beginning at 7:14 AM UTC due to an expired key error that prevented deactivating users and authorising calendar sync. This impacted user management and calendar-related workflows for affected customers.

The ConnectWise status page showed the issue as Investigating, and the service was restored by 8:09 AM UTC, with the outage lasting approximately 55 minutes and affecting the Manage/ConnectWise PSA component.

The ConnectWise CPQ AvaTax import option experienced a server error during tax calculation, preventing tax computations in CPQ for affected users. Separately, BrightGauge datasets connected to ConnectWise failed to sync, hindering cloud data updates. The incident affected two components: ConnectWise CPQ and BrightGauge, a ConnectWise solution. The outage began at Sep 30, 2025 7:39 PM UTC and was resolved by Oct 1, 2025 12:29 PM UTC.

During the incident, the ConnectWise status page issued four updates detailing AvaTax calculation errors and subsequent BrightGauge sync problems before confirmation of resolution. Some users reported connectivity concerns during the outage.

BrightGauge, a ConnectWise solution, underwent a planned maintenance window for roughly four hours starting Friday, September 26, 2025, at 10:00 PM ET. During this window, partners could not access BrightGauge, and any reports scheduled during maintenance would be sent after the window completed. The status page shows the transition from up to maintenance and back to up once maintenance concluded. The maintenance began at Sep 27, 2025 3:09 AM UTC and ended at Sep 27, 2025 6:44 AM UTC.

The ScreenConnect cloud service in the Northeast region of North America experienced degraded connectivity, preventing users from establishing or maintaining ScreenConnect sessions. Reports described sessions stuck at negotiating or failing to connect, impacting remote access for teams across multiple US locations. The issue began at 6:58 PM UTC and persisted for about 2 hours, with users continuing to experience disruptions until service was restored.

ConnectWise PSA underwent a scheduled maintenance window as part of the 2025.14 NA update. The maintenance, planned for 10:00 PM to 11:00 PM local time on September 24, 2025, affected the ConnectWise PSA component (formerly Manage) but was not expected to disrupt services.

The maintenance began at Sep 25, 2025 2:04 AM UTC and ended at Sep 25, 2025 3:04 AM UTC, lasting about one hour. The provider issued two status updates during the window, and ConnectWise PSA services were restored by the end of the maintenance period, with no user-facing disruptions reported.

ConnectWise performed a scheduled maintenance window for ConnectWise PSA EU Update on 2025-09-24. The window was planned from 8:00 PM UTC to 9:00 PM UTC and ConnectWise PSA was expected to operate without disruptions. The ConnectWise status page published two updates during the window, confirming the maintenance and that services should remain available. The status transitioned from up to maintenance at Sep 24, 2025 8:04 PM UTC and returned to up at Sep 24, 2025 9:04 PM UTC, lasting about one hour.

The incident began on Sep 19, 2025 5:49 PM UTC when ConnectWise PSA QBO Integration experienced an outage, disrupting data sync with QuickBooks Online and causing errors for affected workflows. The disruption also affected ConnectWise University due to degraded performance from third-party Docebo, and involved maintenance activity on Wise-Sync and Wise-Pay. The combined impact touched four components across the ConnectWise platform. The outage persisted for several days and was resolved by Sep 24, 2025 5:19 PM UTC, lasting roughly 119 hours and 30 minutes. Wise-Sync and Wise-Pay were restored earlier in the day by Sep 24, 2025 8:29 AM UTC while the ConnectWise PSA service returned to full functionality later that afternoon.