ConnectWise Outage History

BrightGauge, a ConnectWise solution, experienced an outage where SMS codes for two-factor authentication were not delivered to UK numbers, potentially blocking logins that rely on SMS-based verification. The incident was listed as a degraded service and lasted about 4 hours and 25 minutes, with UK users most clearly affected. The issue generated a small amount of user feedback during the event. The BrightGauge team issued 2 status updates as it investigated and then resolved the problem.

The incident began at Sep 19, 2025 11:14 AM UTC with the service moving to a degraded state for 2FA code delivery to UK numbers, and was resolved by Sep 19, 2025 3:39 PM UTC when the status returned to normal. The overall duration was approximately 4 hours and 25 minutes, and the problem has since been acknowledged as resolved for affected users.

ConnectWise experienced a partial outage affecting the Known Issues page on ConnectWise Home, preventing users from loading the page and viewing current issue details. The incident began on Sep 15, 2025 2:34 AM UTC and was resolved by Sep 15, 2025 2:29 PM UTC, lasting roughly 11 hours and 55 minutes. The issue appeared isolated to the Known Issues page, with no broader impact on other ConnectWise features. The ConnectWise status page documented the event as an investigation and later confirmation of resolution, with two official updates issued during the incident.

ConnectWise conducted a planned 60-minute maintenance window for ConnectWise Single Sign-On (SSO) on Friday, September 12. During the window, users may have experienced issues accessing products linked via SSO or slight service degradation. The maintenance began at Sep 13, 2025 2:04 AM UTC and ended at Sep 13, 2025 2:59 AM UTC, within the scheduled window, and ConnectWise issued two official updates confirming the window and its completion.

ConnectWise PSA, formerly ConnectWise Manage, underwent a scheduled maintenance window from 8:00 PM UTC to 9:00 PM UTC. The updates indicated no disruptions to services, and ConnectWise PSA returned to full operation by 9:04 PM UTC when the maintenance was concluded. The provider issued 2 status updates during the window describing the maintenance and its completion, and there was no observed impact to users beyond the planned work.

An outage related to Auvik login failures affected ConnectWise partners in the US3 region, preventing users from logging into Auvik. The issue impacted three ConnectWise components: ConnectWise Command, ConnectWise RMM, and Asio (ITS Portal). The incident began on 4:59 PM UTC and was resolved by 5:34 PM UTC, lasting about 35 minutes. Auvik reported that the problem was on their end, with the incident tracked at https://status.auvik.com/incidents/knjcyp7ngk5k.

An outage affected ScreenConnect Cloud single-host in the Canada region, causing sites to be unreachable for a period. The incident began on Sep 9, 2025 6:54 PM UTC and was resolved by Sep 9, 2025 9:14 PM UTC. During the event, ScreenConnect moved from down to degraded status, while ConnectWise.com briefly recovered earlier before the overall service was restored as ScreenConnect came back online. The provider issued four official status updates documenting the investigation and subsequent recovery.

The ScreenConnect cloud service experienced an outage affecting users in the Northern California region, with cloud instances not loading during the incident and disrupting remote access and support sessions. The outage began on Sep 5, 2025 11:29 PM UTC and was resolved by Sep 6, 2025 2:24 AM UTC, lasting approximately 2 hours and 55 minutes. The issue was confined to ScreenConnect components serving that region.

ConnectWise CPQ's Order Porter experienced errors that caused a brief degraded experience for users. The incident began at 8:29 PM UTC and was resolved by 8:39 PM UTC, with two status updates posted: the initial notice about Order Porter errors and a follow-up confirming that a fix was in progress and the service had returned to normal. The issue appeared isolated to the Order Porter component of ConnectWise CPQ, and the status page showed the incident transitioning from up to warn before returning to up after remediation.

The ScreenConnect cloud instances in Canada were unavailable starting at Sep 3, 2025 1:19 PM UTC. The disruption lasted about 5 hours and 15 minutes and was resolved by Sep 3, 2025 6:34 PM UTC. Users attempting to access Canada-hosted ScreenConnect services were affected during this period. The provider issued three status updates as the incident progressed, noting an ongoing investigation and eventual restoration.

The outage was regional to Canada and involved the ScreenConnect component. After the final update, services were reported as operational again.

BrightGauge, a ConnectWise solution, experienced an outage affecting SMS delivery for 2FA codes, potentially blocking sign-ins for users. The issue was first acknowledged on the ConnectWise status page with a notice at 4:09 AM UTC that BrightGauge 2FA SMS delivery was not working and an investigation was underway. A follow-up at 5:04 AM UTC confirmed the issue was resolved and SMS delivery had returned to normal. The outage lasted approximately 55 minutes and involved two official status updates from ConnectWise.

The incident appeared limited to BrightGauge, with no broader impact on other ConnectWise services reported. The updates reflect investigation and restoration of SMS-based 2FA codes, allowing users to sign in again as normal.