ConnectWise Outage History

ScreenConnect Cloud experienced a brief outage during a scheduled maintenance window, affecting BrightGauge, a ConnectWise solution. The outage began at 12:29 AM UTC and was resolved by 1:49 AM UTC, lasting about 1 hour and 20 minutes. ConnectWise issued two status updates during the incident, noting the maintenance and potential degradation, followed by confirmation of restoration. No user reports were observed, indicating limited visible impact beyond the maintenance window.

ConnectWise CPQ (formerly Sell) experienced a brief document generation error when publishing quotes, causing quote publication to fail for a period. The outage lasted about 1 hour and 15 minutes, from 1:59 AM UTC to 3:14 AM UTC, and affected the CPQ component responsible for generating and publishing quote documents. Users attempting to publish quotes during the incident may have seen errors or incomplete documents.

ConnectWise PSA and BrightGauge experienced a multi-stage disruption linked to ScreenConnect Cloud maintenance and a RMM/Asio data issue. The incidents began with ScreenConnect Cloud maintenance on Aug 19, 2025 12:14 PM UTC, which caused degraded performance for BrightGauge. On Aug 20, 2025 8:04 PM UTC a RMM/Asio issue affected BrightGauge data and the ConnectWise PSA component briefly entered a maintenance window, recovering by Aug 20, 2025 9:04 PM UTC. The following day, Aug 21, 2025 4:44 AM UTC, PSA login suffered a runtime error, causing outage for about 12 hours until it was restored by Aug 21, 2025 4:44 PM UTC. BrightGauge issues persisted through Aug 21, 2025 4:49 PM UTC and were fully resolved for BrightGauge by Aug 22, 2025 4:49 PM UTC. Throughout the incident there were multiple official updates and a small volume of user reports corroborating the events.

ConnectWise RMM experienced a brief intermittent issue affecting the loading of device data on the Endpoints page. Users may have seen delays or incomplete device details during the incident. The outage began at 7:54 PM UTC and was resolved by 8:09 PM UTC, lasting approximately 15 minutes. The ConnectWise status page issued two updates during the incident, first noting that investigation was underway and later confirming resolution as the service returned to normal.

ConnectWise experienced degraded performance beginning Aug 13, 2025 4:34 PM UTC after investigators flagged delays syncing RMM Agent information on the Asio portal. The issue affected ConnectWise RMM, ConnectWise Command, and the Asio ITS Portal, with users reporting data syncing delays and intermittent service issues as engineers worked to determine the root cause. The incident prompted ongoing updates over several days as maintenance windows were scheduled.

ConnectWise experienced a brief degradation affecting three components: Asio (ITS Portal), ConnectWise Command, and ConnectWise RMM. The Asio portal device details page displayed no data, while users of ConnectWise Command and ConnectWise RMM encountered degraded functionality during the incident. The issue appeared as a coordinated investigation across multiple tools rather than a single service outage, with warnings issued on the status page as the team worked to restore normal operations.

The incident began at 11:49 AM UTC and was resolved by 2:19 PM UTC, lasting about 2 hours 30 minutes. The provider published two status updates during the event, describing the investigation and subsequent restoration as affected components returned to normal.

ConnectWise PSA (formerly Manage) underwent a scheduled maintenance window as part of the 2025.11 NA update. The status page shows the ConnectWise PSA component transitioning from up to maintenance and back to up during the window. The maintenance began at Aug 7, 2025 2:04 AM UTC and concluded at Aug 7, 2025 3:04 AM UTC, lasting about one hour. The provider noted that there should be no disruptions to services during the maintenance, and two official updates were posted to reflect the progress. After the window, ConnectWise PSA returned to its normal state with services operating normally.

ConnectWise PSA underwent a scheduled EU update maintenance window on 2025-08-06. The maintenance lasted one hour, from 8:00 PM UTC to 9:00 PM UTC, during which ConnectWise PSA (formerly Manage) was listed as under maintenance. ConnectWise stated there should be no disruptions to services during this period, and no outages were observed.

ConnectWise conducted scheduled maintenance on ScreenConnect Cloud, which may have caused performance degradation for BrightGauge, a ConnectWise solution. The maintenance window ran from 11:34 AM UTC to 3:09 PM UTC, during which users could experience slower response times or intermittent issues. ConnectWise issued two status updates during the incident, and services returned to normal after the maintenance was completed.

ScreenConnect Cloud experienced an outage affecting hosts in the EU and AU regions, disrupting remote support sessions for users relying on those endpoints. The outage began at 12:09 PM UTC and was resolved by 2:04 PM UTC, lasting about 1 hour and 55 minutes. ConnectWise published two status updates on its ScreenConnect status page, noting that the affected hosts were offline and that a resolution was in progress, followed by a confirmation that services had been restored. The impact was regional, limited to EU and AU regions.