ConnectWise Outage History

The outage affected ScreenConnect Cloud hosting, preventing partners from connecting to ScreenConnect Cloud instances and disrupting remote support sessions. The incident began on Aug 1, 2025 1:39 PM UTC and was resolved by Aug 1, 2025 5:44 PM UTC, lasting about 4 hours and 5 minutes.

The ConnectWise status page issued 2 updates during the incident. User reports were minimal, with 1 report at 1:15 PM UTC indicating connectivity issues early in the event. The ScreenConnect component moved from down to up as services were restored.

The ConnectWise platform experienced a brief outage impacting access to its services. The outage began when the status page transitioned to down at 2:04 AM UTC and was resolved by 2:09 AM UTC, lasting about 5 minutes. ConnectWise posted two status updates during the incident to communicate the issue and its resolution.

The issue began at 10:24 AM UTC and affected loading of Asio Reports within the Asio portal, with impacts spanning ConnectWise RMM, ConnectWise Command, and the Asio ITS Portal. Users could experience delays or failures when loading Asio Reports during the incident. The problem was resolved by 10:49 AM UTC after roughly 25 minutes, with two status updates issued by ConnectWise during the outage.

ConnectWise PSA underwent a scheduled maintenance window on 2025-07-24 from 10:00 PM to 11:00 PM EDT for the 2025.10 NA update. The PSA component was placed in maintenance from Jul 25, 2025 2:04 AM UTC to Jul 25, 2025 3:04 AM UTC and returned to normal after the window, a duration of about 1 hour. ConnectWise posted two status updates documenting the maintenance and confirming there should be no disruptions to PSA services; the service resumed normally with no outages reported beyond the planned work.

ConnectWise PSA underwent a scheduled EU maintenance window on 8:00 PM UTC to 9:00 PM UTC to apply the 2025.10 update. The status page notes that there should be no disruptions during this window. The component ConnectWise PSA™ transitioned to maintenance at Jul 24, 2025 8:04 PM UTC and returned to normal operation by Jul 24, 2025 9:04 PM UTC. Two official status updates were posted during the incident to communicate progress and completion.

ConnectWise conducted scheduled maintenance on the Automate service on July 19, 2025. The maintenance window was planned from 8:00 AM to 10:00 AM ET (12:00–14:00 UTC), during which Automate trial provisioning may not occur. The ConnectWise status page listed two updates: Automate transitioned to maintenance at Jul 19, 2025 12:04 PM UTC and returned to normal at Jul 19, 2025 2:04 PM UTC, marking a roughly two-hour maintenance period. This was a planned window and no broader service disruption was reported as part of the incident.

ConnectWise's ScreenConnect Cloud outage impacted US data center–hosted instances, leaving all agents offline and endpoints unreachable. The outage began at Jul 18, 2025 2:29 PM UTC and escalated to a degraded state by Jul 18, 2025 3:49 PM UTC, with services restored by Jul 18, 2025 5:14 PM UTC, lasting roughly 2 hours and 45 minutes.

User reports described connectivity issues, including messages like 'ScreenConnect is not able to connect to endpoints,' with initial reports from Morrisville, PA and Woodberry Forest, VA during the outage period. The impact appeared to be region-specific to ScreenConnect Cloud Instances in US data centers, rather than a global service disruption.

ConnectWise issued three status updates during the incident: the initial investigation notice, follow-up updates acknowledging ongoing investigation, and a final recovery notice as ScreenConnect came back online.

ConnectWise AU region experienced a brief degraded incident affecting the Asio (ITS Portal). AU users intermittently encountered logouts, potentially interrupting login sessions and portal access. The outage began at 4:24 AM UTC and was resolved by 5:54 AM UTC, lasting roughly 1 hour and 30 minutes. ConnectWise documented the incident on the status page, noting the Asio portal transitioned from up to a degraded state (warn) and back to up, with two status updates issued during the event. The issue was confined to the AU region and the Asio portal component, with no broader impacts reported.

The outage began at Jul 14, 2025 7:24 PM UTC and was resolved by Jul 14, 2025 7:54 PM UTC, lasting about 30 minutes. ConnectWise BrightGauge access from the left navigation menu in the Asio Portal was temporarily unavailable, preventing users from launching BrightGauge from the menu. Affected users could still reach BrightGauge via the direct sub-domain URL or CW Home redirection as a workaround.

The incident prompted two official status updates from ConnectWise as they investigated and then restored access to BrightGauge. Access returned to normal after the incident window, with BrightGauge listed as the affected component.

A scheduled maintenance window for the Automate License Service caused limited availability and potential license check failures for ConnectWise Automate installers. The maintenance was planned for July 11 from 8:00 PM to 10:00 PM ET, corresponding to 12:00 AM UTC– 2:00 AM UTC. The ConnectWise status page issued two updates during the window, and the service returned to normal after the maintenance, with the incident closing at Jul 12, 2025 12:59 AM UTC. The outage began at Jul 12, 2025 12:09 AM UTC and ended at Jul 12, 2025 12:59 AM UTC.