Is Datto Australia / New Zealand down?
Current Datto Australia / New Zealand status is UP

Update - Microsoft has confirmed that “significant changes” to their Exchange APIs involved re-indexing certain folders, causing all items in those folders to be re-synchronized and re-ingested by Datto SaaS Protection and Backupify. Microsoft has stated that this issue is impacting multiple backup vendors. This issue has resulted in increased traffic to the Microsoft API and subsequently increased throttling of requests, which caused a corresponding reduction in backup success rates, particularly for Microsoft Exchange mailboxes. The queue of data that must be re-ingested is decreasing at a linear rate and customers will see their Exchange backup success rate improve as their re-ingest completes. On the current re-ingest trajectory, backup success rates are expected to return to normal levels in approx. 12 days, but we are pursuing a number of initiatives to accelerate this process. We are working directly with Microsoft’s Messaging Product team on a 24x7 basis to reduce the impact of this issue and it has been escalated to a ‘Sev A’ – Microsoft’s top level. We are also rolling out additional infrastructure to assist in processing the additional data being sent from Microsoft. Select nodes are being moved to 1 backup per day in an attempt to further reduce the impact of this issue. Mitigation : The steps outlined in the following KB will assist in mitigating this issue by temporarily increasing the Microsoft throttling limit : https://saasprotection.datto.com/help/M365/Content/Troubleshooting/errors/error-exchangeserverbusyerror-401-errorserverbusy.html?Highlight=throttling Please note : Limit increases are temporary and will need to be applied again as needed. This issue is also impacting some users where backups will start and not complete. A fix for the incomplete backups issue has been identified and is being rolled out incrementally beginning Thursday, April 18 and is expected to complete by April 24th. Apr 18, 2024 - 15:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 18, 2024 - 14:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 30, 2024 - 01:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 18, 2024 - 16:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 21, 2024 - 14:00 UTC