DocuSign Outage History

DocuSign's EU eSignature service experienced latency affecting users in Europe, with delays when signing and processing documents. The incident began with an investigation at Apr 24, 2025 8:40 AM UTC and affected the EU eSignature component, with the status marked as degraded until it was resolved about 3 hours and 12 minutes later. The provider published two official updates during the incident, and the EU service returned to normal by Apr 24, 2025 11:52 AM UTC. The impact was regional to the EU eSignature service, with no broader global impact reported.

DocuSign experienced a global login outage affecting core eSignature functions and CLM workflows. Users reported being unable to log in or access key features, with some pages failing to load. The outage began at 2:27 AM UTC and persisted across regions, impacting multiple components including eSignature NA1-NA4, JP, and CLM NA11/NA21/US11/US12/EU11/EU21/US13. The disruption lasted about 3 hours and degraded productivity for teams relying on contract signing and management.

The status page posted four updates during the incident. By 5:12 AM UTC CLM sites had returned to normal operation and eSignature sites were improving; by 5:27 AM UTC all affected components were reported up. The outage appeared global, with user reports coming from multiple regions and a noticeable surge in activity during the early phase.

An outage began at Apr 23, 2025 11:02 AM UTC, causing login errors for DocuSign eSignature and CLM across numerous regional components. Users could not sign in or access workflows across the platform, with 22 regional eSignature and CLM instances affected across North America, Europe, Asia-Pacific, and related environments. The outage lasted about 2 hours and 20 minutes and was resolved by Apr 23, 2025 1:22 PM UTC.

DocuSign's status page shows an initial investigation note around 10:59 AM UTC, followed by the down status at 11:02 AM UTC. The service was restored to an operational state after two official updates. User reports across multiple regions indicated authentication and login issues during the incident.

DocuSign CLM NA11 experienced latency when performing searches, resulting in slower query responses and delayed workflows within the CLM interface. The incident began around Apr 22, 2025 2:41 PM UTC and the status was listed as degraded at Apr 22, 2025 2:42 PM UTC. It lasted about 1 hour and 20 minutes, with the service returning to normal by Apr 22, 2025 4:02 PM UTC. The provider issued 2 status updates during the incident, and the impact appeared confined to the CLM NA11 region.

DocuSign eSignature users experienced login latency and occasional timeouts, with intermittent impact beginning around 9:21 PM UTC. The disruption affected six regional components of eSignature (CA, EU, NA1, NA2, NA3, NA4), impacting authentication and access during the period of degradation.

DocuSign published two status updates during the incident: first acknowledging degraded login performance at Apr 15, 2025 9:52 PM UTC and later confirming restoration at Apr 15, 2025 9:57 PM UTC. Mitigations were applied and measurements taken as engineers worked to contain the disruption, with services returning to normal by Apr 15, 2025 9:57 PM UTC. The degraded period lasted approximately 36 minutes, from 9:21 PM UTC to 9:57 PM UTC.

DocuSign eSignature login attempts were affected by latency and timeouts across multiple regions (CA, EU, NA1-NA4). The issue began on 6:02 PM UTC and was resolved by 9:47 PM UTC, lasting roughly 3 hours and 45 minutes. The status page noted the investigation started around 5:58 PM UTC as engineers investigated the impact on login. The provider published two official updates during the incident, and the issue affected six regional components, with services returning to normal after the incident.

DocuSign experienced a partial outage affecting the Spreedly Core Transactional API, a key Third Party Services integration used for processing core transactions. Users attempting to process transactions through this API may have seen degraded performance or interruptions. The incident lasted about 45 minutes, from 7:52 PM UTC to 8:37 PM UTC.

DocuSign CLM UAT experienced issues with conditional logic within forms, potentially affecting users who rely on conditional fields during form creation or submission. The incident began at 1:32 AM UTC and the CLM / UAT component was listed as degraded as teams investigated. The provider issued updates during the incident, indicating ongoing investigation and later restoration of normal operations.

DocuSign CLM Email Report Smart Rules experienced failures due to a file size issue, impacting delivery of email reports. The incident affected eight CLM components across NA, US, and EU regions, including CLM / NA11, CLM / NA21, CLM / US11, CLM / US12, CLM / EU11, CLM / EU21, CLM / US13, and CLM / UAT. The outage lasted from 4:52 PM UTC to 5:17 AM UTC, a span of roughly 12 hours and 25 minutes, and caused degraded reporting for users relying on email-delivered results. The provider issued 3 status updates during the incident.

On the status page, the cause was identified and a fix was in progress, with deployment to Production underway as of Apr 11, 2025 2:25 AM UTC. By the end of the incident, all affected components were restored, with the final update at Apr 11, 2025 5:17 AM UTC indicating recovery.

DocuSign experienced a brief partial outage affecting login and the ability to sign or send documents for signature, impacting the USFED eSignature and CLM US13 components. Some users were unable to log in or complete signature actions, causing degraded workflows for a portion of users during the incident.

The issue began around Apr 8, 2025 11:53 PM UTC, with the status upgraded to degraded at Apr 8, 2025 11:57 PM UTC and another update at Apr 9, 2025 12:02 AM UTC. Service restoration was reported by Apr 9, 2025 12:22 AM UTC. The outage affected 2 components and included 3 official updates from DocuSign, lasting roughly 29 minutes.