DocuSign Outage History

DocuSign experienced a brief partial outage affecting the Spreedly Core Transactional API used for processing transactions. The outage began at 9:22 PM UTC and was resolved by 9:27 PM UTC, lasting about 5 minutes. During the incident, the Spreedly Core Transactional API was listed as Partially Degraded, and DocuSign issued two status updates before full recovery.

DocuSign's eSignature service experienced degraded navigation across multiple regions (NA1, NA2, NA3, EU, and CA) starting at Apr 25, 2025 9:57 PM UTC and was resolved by Apr 25, 2025 11:12 PM UTC, lasting about 1 hour 15 minutes. The incident affected five regional components and was followed by two status updates from DocuSign's status page as investigators worked to restore full access.

Users may have encountered difficulties navigating the DocuSign site during the outage.

DocuSign eSignature experienced latency and navigation errors across multiple regions, impacting North America, Europe, Australia, and Canada. Users attempting to sign documents or load signing pages faced slow performance and, in some cases, blank screens. The incident began at Apr 24, 2025 2:52 PM UTC and affected seven eSignature components (NA1, NA2, NA3, NA4, EU, AU, CA). The provider issued multiple updates as the issue was investigated.

The service returned to normal after a series of updates, with the final restoration noted by Apr 24, 2025 5:12 PM UTC. The incident lasted roughly 2 hours and 20 minutes, during which users could experience intermittent delays and navigation problems when working with documents.

DocuSign's EU eSignature service experienced latency affecting users in Europe, with delays when signing and processing documents. The incident began with an investigation at Apr 24, 2025 8:40 AM UTC and affected the EU eSignature component, with the status marked as degraded until it was resolved about 3 hours and 12 minutes later. The provider published two official updates during the incident, and the EU service returned to normal by Apr 24, 2025 11:52 AM UTC. The impact was regional to the EU eSignature service, with no broader global impact reported.

DocuSign experienced a global login outage affecting core eSignature functions and CLM workflows. Users reported being unable to log in or access key features, with some pages failing to load. The outage began at 2:27 AM UTC and persisted across regions, impacting multiple components including eSignature NA1-NA4, JP, and CLM NA11/NA21/US11/US12/EU11/EU21/US13. The disruption lasted about 3 hours and degraded productivity for teams relying on contract signing and management.

The status page posted four updates during the incident. By 5:12 AM UTC CLM sites had returned to normal operation and eSignature sites were improving; by 5:27 AM UTC all affected components were reported up. The outage appeared global, with user reports coming from multiple regions and a noticeable surge in activity during the early phase.

An outage began at Apr 23, 2025 11:02 AM UTC, causing login errors for DocuSign eSignature and CLM across numerous regional components. Users could not sign in or access workflows across the platform, with 22 regional eSignature and CLM instances affected across North America, Europe, Asia-Pacific, and related environments. The outage lasted about 2 hours and 20 minutes and was resolved by Apr 23, 2025 1:22 PM UTC.

DocuSign's status page shows an initial investigation note around 10:59 AM UTC, followed by the down status at 11:02 AM UTC. The service was restored to an operational state after two official updates. User reports across multiple regions indicated authentication and login issues during the incident.

DocuSign CLM NA11 experienced latency when performing searches, resulting in slower query responses and delayed workflows within the CLM interface. The incident began around Apr 22, 2025 2:41 PM UTC and the status was listed as degraded at Apr 22, 2025 2:42 PM UTC. It lasted about 1 hour and 20 minutes, with the service returning to normal by Apr 22, 2025 4:02 PM UTC. The provider issued 2 status updates during the incident, and the impact appeared confined to the CLM NA11 region.

DocuSign eSignature users experienced login latency and occasional timeouts, with intermittent impact beginning around 9:21 PM UTC. The disruption affected six regional components of eSignature (CA, EU, NA1, NA2, NA3, NA4), impacting authentication and access during the period of degradation.

DocuSign published two status updates during the incident: first acknowledging degraded login performance at Apr 15, 2025 9:52 PM UTC and later confirming restoration at Apr 15, 2025 9:57 PM UTC. Mitigations were applied and measurements taken as engineers worked to contain the disruption, with services returning to normal by Apr 15, 2025 9:57 PM UTC. The degraded period lasted approximately 36 minutes, from 9:21 PM UTC to 9:57 PM UTC.

DocuSign eSignature login attempts were affected by latency and timeouts across multiple regions (CA, EU, NA1-NA4). The issue began on 6:02 PM UTC and was resolved by 9:47 PM UTC, lasting roughly 3 hours and 45 minutes. The status page noted the investigation started around 5:58 PM UTC as engineers investigated the impact on login. The provider published two official updates during the incident, and the issue affected six regional components, with services returning to normal after the incident.

DocuSign experienced a partial outage affecting the Spreedly Core Transactional API, a key Third Party Services integration used for processing core transactions. Users attempting to process transactions through this API may have seen degraded performance or interruptions. The incident lasted about 45 minutes, from 7:52 PM UTC to 8:37 PM UTC.