DocuSign Outage History

The DocuSign Insight service experienced an outage affecting a subset of customers after a maintenance window. Two Insight regional components — North America West and North America East — were degraded and then went down, impacting access to Insight features for affected users. The incident began at Feb 3, 2026 2:02 PM UTC and was resolved by Feb 3, 2026 10:07 PM UTC, lasting approximately 8 hours and 5 minutes.

The provider issued three status updates during the incident as remediation efforts progressed, with both regional components restored to their normal state at the end.

DocuSign Contract Lifecycle Management (CLM) experienced regional degradation in Europe and North America starting at Feb 3, 2026 3:32 AM UTC, impacting CLM EU11, EU21, NA21, and NA11. Users in these regions may have faced slower performance and intermittent CLM functionality. The incident lasted about 2 hours and 10 minutes, with the service restored by Feb 3, 2026 5:42 AM UTC. The provider issued two status updates during the incident, noting that the issue had been identified and a fix was being implemented, followed by confirmation that the affected regions were back to normal.

DocuSign Contract Lifecycle Management (CLM) experienced brief degraded performance across three regional components: EU21, EU11, and NA11. The degradation began at Feb 3, 2026 1:07 AM UTC and affected CLM-related interactions in those regions. The issue was acknowledged with an update noting degradation and an investigation: "Customers may observe degradation (DIRCA-4253). We are currently investigating this issue." The incident involved three CLM components in EU21, EU11, and NA11, with updates indicating ongoing monitoring as the issue progressed.

DocuSign experienced latency when loading the admin console for the eSignature service in multiple regions, affecting North America and Europe deployments. Admin console access was slower than normal for about 55 minutes, from 4:17 PM UTC to 5:12 PM UTC. The issue impacted five regional components (NA3, NA4, NA2, NA1, and EU) and was described as latency rather than a full outage. The provider issued three status updates during the incident, including an initial report of latency at 4:17 PM UTC, a note of improvement at 4:32 PM UTC while monitoring, and a final restoration to normal at 5:12 PM UTC.

DocuSign Maestro experienced user-visible errors when uploading a workflow, affecting 11 eSignature components across multiple regions including NA1-NA4, CA, AU, EU and JP, plus DEMO, FedRAMP, and USFED. The incident began at Jan 29, 2026 4:37 PM UTC and caused issues during Maestro workflow uploads (DIRCA-4229). A related symptom involved tabs being automatically deleted during envelope creation (DIRCA-4228). The incident lasted about 40 minutes, with five status updates issued as engineers investigated and implemented a fix. By Jan 29, 2026 5:17 PM UTC, many components had returned to normal operation.

DocuSign reported a brief issue affecting the Agreement Desk in NA1-NA4, with some customers unable to create tickets or view newly created tickets or updates. The outage began at 7:37 PM UTC and was resolved by 7:47 PM UTC, lasting about 10 minutes. The provider published two status updates during the incident, and the impact appeared confined to the Agreement Desk component in NA1-NA4, with no indicated effects on other DocuSign services. Overall user report activity remained limited during the event.

DocuSign experienced a multi-day disruption affecting the CLM/NA21 and eSignature/NA4 components in North America. The incident began on Jan 22, 2026 11:32 PM UTC with reports of data-delays in CLM/NA21, and a separate issue on Jan 24, 2026 12:37 AM UTC affected eSignature/NA4 by preventing some users from sending joint agreements. DocuSign indicated it was investigating and provided ongoing updates through Jan 24, 2026 8:47 AM UTC as fixes were pursued.

Resolution followed later on Jan 24, 2026 11:57 PM UTC for CLM/NA21, with eSignature/NA4 already back to normal earlier in the day. The incident prompted four official status updates from DocuSign, and while user reports were limited, affected customers described issues with reporting data and envelope delivery during the event. The outage began on Jan 22, 2026 11:32 PM UTC and was resolved by Jan 24, 2026 11:57 PM UTC, lasting roughly 2 days and 25 minutes.

The DocuSign CLM NA11 region experienced latency and timeouts affecting reports and exports, linked to Third Party Services / Spreedly Core Transactional API. The outage began on 1:02 PM UTC and was resolved by 4:02 AM UTC, lasting about 15 hours. North America users reported delays in running reports and exporting data, with the issue impacting the CLM / NA11 component and the Spreedly Core API.

The provider issued four official updates during the incident, including notice of ongoing investigation, identification of the issue, and confirmation of resolution. The NA11 region was specifically affected, and the service returned to normal after the Spreedly API and CLM NA11 components stabilized at the resolved time.

DocuSign's eSignature service in North America (NA1 and NA4) experienced latency and errors when navigating the site, with users reporting throttling and sometimes rejected requests on accounts. The issue began at 6:33 PM UTC and was acknowledged with a status update at 6:37 PM UTC. NA1 moved to a degraded state and NA4 followed shortly after; the incident affected two NA regions and lasted about 19 minutes before NA1 and NA4 were restored by 6:47 PM UTC and 6:52 PM UTC respectively.

The DocuSign CLM service in the NA11 region experienced a brief degraded performance affecting document preview and saving of new documents. Users attempting to preview or save documents may have encountered delays or timeouts. The issue began at Jan 15, 2026 7:17 PM UTC and was resolved by Jan 15, 2026 7:52 PM UTC after a fix was identified and deployed. The CLM / NA11 component returned to normal once the fix was applied, and two status updates were published to communicate progress.