DocuSign Outage History

The DocuSign CLM NA11 region experienced latency and timeouts affecting reports and exports, linked to Third Party Services / Spreedly Core Transactional API. The outage began on 1:02 PM UTC and was resolved by 4:02 AM UTC, lasting about 15 hours. North America users reported delays in running reports and exporting data, with the issue impacting the CLM / NA11 component and the Spreedly Core API.

The provider issued four official updates during the incident, including notice of ongoing investigation, identification of the issue, and confirmation of resolution. The NA11 region was specifically affected, and the service returned to normal after the Spreedly API and CLM NA11 components stabilized at the resolved time.

DocuSign's eSignature service in North America (NA1 and NA4) experienced latency and errors when navigating the site, with users reporting throttling and sometimes rejected requests on accounts. The issue began at 6:33 PM UTC and was acknowledged with a status update at 6:37 PM UTC. NA1 moved to a degraded state and NA4 followed shortly after; the incident affected two NA regions and lasted about 19 minutes before NA1 and NA4 were restored by 6:47 PM UTC and 6:52 PM UTC respectively.

The DocuSign CLM service in the NA11 region experienced a brief degraded performance affecting document preview and saving of new documents. Users attempting to preview or save documents may have encountered delays or timeouts. The issue began at Jan 15, 2026 7:17 PM UTC and was resolved by Jan 15, 2026 7:52 PM UTC after a fix was identified and deployed. The CLM / NA11 component returned to normal once the fix was applied, and two status updates were published to communicate progress.

DocuSign CLM users experienced workflow failures across several CLM components, affecting US and EU regions (US11, US12, US13, EU11, EU21, NA11, NA21). Reports described CLM not loading, errors when following links, documents stuck at preparing, and envelopes not being sent or completed. The disruption was observed for a subset of CLM customers and appeared across multiple regions, with user reports noting intermittent access issues and incomplete signature workflows.

The issue was identified and a fix was being implemented as the status page moved from up to warn at Jan 8, 2026 10:57 PM UTC. The incident was resolved by Jan 14, 2026 8:32 PM UTC when CLM services returned to normal operation. DocuSign issued 2 status updates during the incident. The total duration was approximately 5 days, 21 hours, and 35 minutes, and the impact covered 7 CLM components across US and EU regions. User reports over the period described CLM loading issues and interrupted workflows.

DocuSign CLM workflow failures briefly impacted five regional CLM components (US11, EU11, EU21, NA21, NA11), potentially delaying document routing and approvals for some users. The incident began around 6:41 PM UTC and the issue was acknowledged with a degraded service notice at 6:42 PM UTC; services were restored by 7:22 PM UTC, for a duration of about 40 minutes. DocuSign issued two status updates during the incident as teams identified the cause and deployed a fix.

DocuSign's eSignature service in the NA1 region experienced latency and sign-in failures affecting signing workflows. The incident began at 11:27 AM UTC when the team began investigating and the status page indicated a degraded condition. The issue persisted for about 1 hour 15 minutes, with the service returning to normal by 12:42 PM UTC. The provider issued two status updates during the incident.

Two user reports were logged during the event at 11:00 AM UTC and 11:30 AM UTC indicating delays and errors when signing, with a corroborating note at 11:39 AM UTC.

DocuSign's CLM NA21 region experienced a brief degraded period that caused latency and timeouts when logging in, browsing documents, or performing workflow tasks. The outage began on Dec 4, 2025 12:47 AM UTC and was resolved by Dec 4, 2025 12:52 AM UTC, with the CLM NA21 component listed as a degraded service during the incident. DocuSign issued two status updates while investigating, noting the issue and later restoring normal functionality. The impact appeared limited to the CLM / NA21 region, and users experienced brief performance issues before full recovery.

DocuSign's CLM service experienced intermittent failures affecting document uploads and version updates across multiple regions. The incident began at 5:02 PM UTC as five CLM components (NA11, NA21, EU21, US13, UAT NA11) entered a degraded state, with users reporting problems uploading documents and some account setup tasks in UAT. Affected regions included North America and Europe, and a documented user report described trouble during password setup in the UAT environment.

DocuSign experienced a brief maintenance window for the Spreedly Core Transactional API (Third Party Services). During the maintenance, transaction processing via the Spreedly Core API may have been impacted.

The outage began at 1:02 PM UTC and was resolved by 3:02 PM UTC, lasting about 2 hours. The provider issued 2 status updates during the incident.

A brief partial degradation affected DocuSign due to an issue with the Spreedly Core Transactional API. The incident began at 3:42 PM UTC and was resolved by 3:47 PM UTC, lasting about 5 minutes. DocuSign's status page showed the Third Party Services / Spreedly Core Transactional API transitioning to a degraded state and then returning to normal. The service issued two updates during the incident, noting partial degradation and subsequent restoration. There were no user reports during the incident.