DocuSign Outage History

DocuSign CLM users experienced workflow failures across several CLM components, affecting US and EU regions (US11, US12, US13, EU11, EU21, NA11, NA21). Reports described CLM not loading, errors when following links, documents stuck at preparing, and envelopes not being sent or completed. The disruption was observed for a subset of CLM customers and appeared across multiple regions, with user reports noting intermittent access issues and incomplete signature workflows.

The issue was identified and a fix was being implemented as the status page moved from up to warn at Jan 8, 2026 10:57 PM UTC. The incident was resolved by Jan 14, 2026 8:32 PM UTC when CLM services returned to normal operation. DocuSign issued 2 status updates during the incident. The total duration was approximately 5 days, 21 hours, and 35 minutes, and the impact covered 7 CLM components across US and EU regions. User reports over the period described CLM loading issues and interrupted workflows.

DocuSign CLM workflow failures briefly impacted five regional CLM components (US11, EU11, EU21, NA21, NA11), potentially delaying document routing and approvals for some users. The incident began around 6:41 PM UTC and the issue was acknowledged with a degraded service notice at 6:42 PM UTC; services were restored by 7:22 PM UTC, for a duration of about 40 minutes. DocuSign issued two status updates during the incident as teams identified the cause and deployed a fix.

DocuSign's eSignature service in the NA1 region experienced latency and sign-in failures affecting signing workflows. The incident began at 11:27 AM UTC when the team began investigating and the status page indicated a degraded condition. The issue persisted for about 1 hour 15 minutes, with the service returning to normal by 12:42 PM UTC. The provider issued two status updates during the incident.

Two user reports were logged during the event at 11:00 AM UTC and 11:30 AM UTC indicating delays and errors when signing, with a corroborating note at 11:39 AM UTC.

DocuSign's CLM NA21 region experienced a brief degraded period that caused latency and timeouts when logging in, browsing documents, or performing workflow tasks. The outage began on Dec 4, 2025 12:47 AM UTC and was resolved by Dec 4, 2025 12:52 AM UTC, with the CLM NA21 component listed as a degraded service during the incident. DocuSign issued two status updates while investigating, noting the issue and later restoring normal functionality. The impact appeared limited to the CLM / NA21 region, and users experienced brief performance issues before full recovery.

DocuSign's CLM service experienced intermittent failures affecting document uploads and version updates across multiple regions. The incident began at 5:02 PM UTC as five CLM components (NA11, NA21, EU21, US13, UAT NA11) entered a degraded state, with users reporting problems uploading documents and some account setup tasks in UAT. Affected regions included North America and Europe, and a documented user report described trouble during password setup in the UAT environment.

DocuSign experienced a brief maintenance window for the Spreedly Core Transactional API (Third Party Services). During the maintenance, transaction processing via the Spreedly Core API may have been impacted.

The outage began at 1:02 PM UTC and was resolved by 3:02 PM UTC, lasting about 2 hours. The provider issued 2 status updates during the incident.

A brief partial degradation affected DocuSign due to an issue with the Spreedly Core Transactional API. The incident began at 3:42 PM UTC and was resolved by 3:47 PM UTC, lasting about 5 minutes. DocuSign's status page showed the Third Party Services / Spreedly Core Transactional API transitioning to a degraded state and then returning to normal. The service issued two updates during the incident, noting partial degradation and subsequent restoration. There were no user reports during the incident.

DocuSign's eSignature DEMO environment experienced latency and intermittent errors, affecting users attempting to use the DEMO environment. The incident was isolated to the DEMO component and did not appear to affect production services. The outage began at 12:04 AM UTC with an investigation, and the DEMO component transitioned to a degraded state around 12:07 AM UTC. The incident lasted about 40 minutes and was resolved by 12:47 AM UTC when normal operation resumed. DocuSign published two status updates during the incident.

DocuSign Navigator users experienced degraded functionality with document previews and email notifications affected. The issue impacted the eSignature components NA1, NA2, NA3, NA4 and EU, with users reporting unsuccessful previews and delays in notification delivery. The incident began at Nov 19, 2025 9:22 PM UTC and prompted engineering triage and investigation.

DocuSign issued four status updates during the incident. A fix was implemented by Nov 19, 2025 11:18 PM UTC and North American components were restored by Nov 19, 2025 11:37 PM UTC, while EU components remained degraded until Nov 20, 2025 6:47 PM UTC when they recovered. The outage lasted roughly 21 hours and 25 minutes across regions, with impact observed in North America and Europe.

DocuSign experienced a brief, EU-only disruption in the eSignature service where a small subset of EU customers could not access sent envelopes or encountered errors. The issue affected the eSignature / EU component and was identified quickly, with the team working on a fix after the status page indicated 'Envelope Access Issues.' The incident began at 8:42 PM UTC and was resolved by 9:22 PM UTC (approximately 40 minutes), with two status updates posted during the incident before service returned to normal.