DocuSign Outage History

DocuSign experienced a maintenance window impacting the Spreedly Core Transactional API, a third-party component used for processing transactions. The Third Party Services / Spreedly Core Transactional API moved from up to maintenance at 12:02 PM UTC and returned to up at 3:03 PM UTC, lasting about 3 hours. This maintenance temporarily disrupted transaction processing via that API for DocuSign customers. The DocuSign status page issued two updates during the incident detailing the maintenance and its restoration.

An incident affected the DocuSign Monitor & Reports dashboard, with errors reported by users beginning at 3:52 AM UTC. The issue was identified at Nov 10, 2025 3:50 AM UTC and a fix was being implemented (DIRCA-3757). The disruption impacted 8 eSignature components across NA1, NA2, NA3, NA4, CA, AU, EU, and DEMO, limiting access to monitoring and reporting features for a portion of users. The outage lasted about 15 hours and was resolved by Nov 10, 2025 6:52 PM UTC.

DocuSign issued three status updates during the incident: first at the moment of the warning at Nov 10, 2025 3:52 AM UTC, a follow-up at Nov 10, 2025 5:37 AM UTC indicating continued work, and a final resolution at Nov 10, 2025 6:52 PM UTC when services returned to normal. The changes affected the eSignature suite's Monitor & Reports dashboard across multiple regions, with components returning to normal as fixes were applied.

DocuSign eSignature experienced a regional partial outage affecting EU and NA4 regions, with some customers unable to switch accounts within the eSign web application or switch to CLM from eSign. The incident began at 11:37 AM UTC and was resolved by 3:12 PM UTC, lasting about 3 hours and 35 minutes. The provider issued two status updates during the incident, indicating an ongoing investigation and later restoration. Affected components included eSignature / EU and eSignature / NA4.

DocuSign CLM experienced a brief degradation in workflow functionality affecting six CLM components across NA21, NA11, US11, US12, EU11, and EU21. Some customers may have encountered workflow failures during the incident.

The outage began at 1:27 AM UTC and was resolved by 2:12 AM UTC, lasting approximately 45 minutes. DocuSign issued two status updates during the incident, documenting investigation and restoration.

DocuSign reported a brief login issue affecting CLM S1, CLM S2, and DEMO S1. At Nov 3, 2025 10:42 PM UTC the status page moved to a warning while the team investigated reports that some customers may experience login failures (DIRCA-3272).

The incident affected three CLM components and lasted about 25 minutes, with the status returning to up at Nov 3, 2025 11:07 PM UTC. During the window, DocuSign issued two status updates to communicate the investigation and resolution. The impact appeared limited to a subset of users based on official communications.

DocuSign Rooms and Workspaces were unavailable on 2025-10-29 due to a Microsoft Azure outage. The outage affected three Rooms components (Rooms / DEMO, Rooms / East US, and Rooms / East US 2), preventing access to Rooms and Workspaces and disrupting login and room access for users. The outage began at Oct 29, 2025 4:22 PM UTC and the root cause was an Azure disruption around 4:18 PM UTC; the service was restored by Oct 29, 2025 9:12 PM UTC, lasting about 4 hours and 50 minutes.

DocuSign's status updates tracked the progression: the incident moved from healthy to outage at Oct 29, 2025 4:22 PM UTC and returned to normal by Oct 29, 2025 9:12 PM UTC. The impact appeared regional to the East US area (East US and East US 2) with the DEMO environment affected as well. A noticeable surge in user reports began around 4:15 PM UTC, indicating broad customer impact across the affected regions.

DocuSign CLM NA21 experienced a brief degradation impacting core functionalities including browsing folders, previewing documents, uploading or downloading documents, generating documents, and executing workflows. The issue began with an investigation at Oct 23, 2025 11:01 PM UTC and the CLM/NA21 component moved to a degraded state at Oct 23, 2025 11:07 PM UTC before being resolved at Oct 23, 2025 11:22 PM UTC. Over two status updates, DocuSign communicated that there was a high-latency and/or failures issue affecting those features. The event lasted about 15 minutes and was limited to the CLM NA21 component with no wider regional impact.

DocuSign reported a brief login issue affecting the eSignature DEMO environment, with some users unable to log in. The outage began around Oct 22, 2025 11:55 PM UTC and was resolved by Oct 23, 2025 12:37 AM UTC, lasting about 42 minutes. The incident involved the eSignature / DEMO component and was communicated through two status updates: an initial investigation and a later restoration confirmation.

The DocuSign eSignature component in the Demo environment experienced brief latency impacting core features such as sending and signing documents. The incident began at Oct 21, 2025 1:27 AM UTC and was resolved by Oct 21, 2025 1:42 AM UTC, lasting about 15 minutes. The eSignature / DEMO component moved from up to warn and back to up, with two official status updates describing the investigation and resolution.

DocuSign faced an outage impacting identity verification for users in North America (NA1-4) and Australia (AU), with some CLM UAT users unable to log in. A third-party identity verification provider experienced a service degradation tied to a cloud provider incident, and the cloud provider was investigating. The outage began at 2:42 PM UTC and was resolved by 8:17 PM UTC, lasting about 5 hours and 35 minutes. The incident affected six components: eSignature NA1, NA2, NA3, NA4, AU, and CLM UAT NA11. Status updates numbered four over the course of the incident as teams worked toward a fix.