DocuSign Outage History

DocuSign's eSignature DEMO environment experienced latency and intermittent errors, affecting users attempting to use the DEMO environment. The incident was isolated to the DEMO component and did not appear to affect production services. The outage began at 12:04 AM UTC with an investigation, and the DEMO component transitioned to a degraded state around 12:07 AM UTC. The incident lasted about 40 minutes and was resolved by 12:47 AM UTC when normal operation resumed. DocuSign published two status updates during the incident.

DocuSign Navigator users experienced degraded functionality with document previews and email notifications affected. The issue impacted the eSignature components NA1, NA2, NA3, NA4 and EU, with users reporting unsuccessful previews and delays in notification delivery. The incident began at Nov 19, 2025 9:22 PM UTC and prompted engineering triage and investigation.

DocuSign issued four status updates during the incident. A fix was implemented by Nov 19, 2025 11:18 PM UTC and North American components were restored by Nov 19, 2025 11:37 PM UTC, while EU components remained degraded until Nov 20, 2025 6:47 PM UTC when they recovered. The outage lasted roughly 21 hours and 25 minutes across regions, with impact observed in North America and Europe.

DocuSign experienced a brief, EU-only disruption in the eSignature service where a small subset of EU customers could not access sent envelopes or encountered errors. The issue affected the eSignature / EU component and was identified quickly, with the team working on a fix after the status page indicated 'Envelope Access Issues.' The incident began at 8:42 PM UTC and was resolved by 9:22 PM UTC (approximately 40 minutes), with two status updates posted during the incident before service returned to normal.

DocuSign experienced a maintenance window impacting the Spreedly Core Transactional API, a third-party component used for processing transactions. The Third Party Services / Spreedly Core Transactional API moved from up to maintenance at 12:02 PM UTC and returned to up at 3:03 PM UTC, lasting about 3 hours. This maintenance temporarily disrupted transaction processing via that API for DocuSign customers. The DocuSign status page issued two updates during the incident detailing the maintenance and its restoration.

An incident affected the DocuSign Monitor & Reports dashboard, with errors reported by users beginning at 3:52 AM UTC. The issue was identified at Nov 10, 2025 3:50 AM UTC and a fix was being implemented (DIRCA-3757). The disruption impacted 8 eSignature components across NA1, NA2, NA3, NA4, CA, AU, EU, and DEMO, limiting access to monitoring and reporting features for a portion of users. The outage lasted about 15 hours and was resolved by Nov 10, 2025 6:52 PM UTC.

DocuSign issued three status updates during the incident: first at the moment of the warning at Nov 10, 2025 3:52 AM UTC, a follow-up at Nov 10, 2025 5:37 AM UTC indicating continued work, and a final resolution at Nov 10, 2025 6:52 PM UTC when services returned to normal. The changes affected the eSignature suite's Monitor & Reports dashboard across multiple regions, with components returning to normal as fixes were applied.

DocuSign eSignature experienced a regional partial outage affecting EU and NA4 regions, with some customers unable to switch accounts within the eSign web application or switch to CLM from eSign. The incident began at 11:37 AM UTC and was resolved by 3:12 PM UTC, lasting about 3 hours and 35 minutes. The provider issued two status updates during the incident, indicating an ongoing investigation and later restoration. Affected components included eSignature / EU and eSignature / NA4.

DocuSign CLM experienced a brief degradation in workflow functionality affecting six CLM components across NA21, NA11, US11, US12, EU11, and EU21. Some customers may have encountered workflow failures during the incident.

The outage began at 1:27 AM UTC and was resolved by 2:12 AM UTC, lasting approximately 45 minutes. DocuSign issued two status updates during the incident, documenting investigation and restoration.

DocuSign reported a brief login issue affecting CLM S1, CLM S2, and DEMO S1. At Nov 3, 2025 10:42 PM UTC the status page moved to a warning while the team investigated reports that some customers may experience login failures (DIRCA-3272).

The incident affected three CLM components and lasted about 25 minutes, with the status returning to up at Nov 3, 2025 11:07 PM UTC. During the window, DocuSign issued two status updates to communicate the investigation and resolution. The impact appeared limited to a subset of users based on official communications.

DocuSign Rooms and Workspaces were unavailable on 2025-10-29 due to a Microsoft Azure outage. The outage affected three Rooms components (Rooms / DEMO, Rooms / East US, and Rooms / East US 2), preventing access to Rooms and Workspaces and disrupting login and room access for users. The outage began at Oct 29, 2025 4:22 PM UTC and the root cause was an Azure disruption around 4:18 PM UTC; the service was restored by Oct 29, 2025 9:12 PM UTC, lasting about 4 hours and 50 minutes.

DocuSign's status updates tracked the progression: the incident moved from healthy to outage at Oct 29, 2025 4:22 PM UTC and returned to normal by Oct 29, 2025 9:12 PM UTC. The impact appeared regional to the East US area (East US and East US 2) with the DEMO environment affected as well. A noticeable surge in user reports began around 4:15 PM UTC, indicating broad customer impact across the affected regions.

DocuSign CLM NA21 experienced a brief degradation impacting core functionalities including browsing folders, previewing documents, uploading or downloading documents, generating documents, and executing workflows. The issue began with an investigation at Oct 23, 2025 11:01 PM UTC and the CLM/NA21 component moved to a degraded state at Oct 23, 2025 11:07 PM UTC before being resolved at Oct 23, 2025 11:22 PM UTC. Over two status updates, DocuSign communicated that there was a high-latency and/or failures issue affecting those features. The event lasted about 15 minutes and was limited to the CLM NA21 component with no wider regional impact.