DocuSign Outage History

An outage began around 10:46 PM UTC and appears to have affected some new users who could not access DocuSign services, specifically impacting the eSignature component in the USFED region. The issue persisted until 8:22 PM UTC, for a duration of about 21 hours and 36 minutes.

DocuSign’s status page documented the incident with an initial investigation update and a later restoration update as the service returned to normal. The disruption was described as a partial outage affecting new-user access rather than a full platform-wide failure.

DocuSign experienced a brief login outage affecting the CLM service in the US11, US12, and US13 regions. Users in these regions could be unable to sign in during the incident. The issue began at 5:02 AM UTC and was resolved by 6:27 AM UTC, lasting about 1 hour and 25 minutes. The incident impacted three CLM components: CLM / US11, CLM / US12, and CLM / US13. The provider issued two official updates during the event, noting an ongoing investigation and later restoration of service.

DocuSign experienced a brief partial degradation tied to the Spreedly Core Transactional API, affecting transactional operations through that integration. The outage began at 6:22 PM UTC and was resolved by 7:12 PM UTC, lasting about 50 minutes. The status page tracked the issue as Partially Degraded Service for the Spreedly Core Transactional API, with 2 official updates before the service returned to normal. The impact was limited to the Spreedly API integration used by DocuSign; other DocuSign services remained unaffected.

The DocuSign CLM API in the NA11 region experienced intermittent latency, affecting a small subset of customers attempting to use CLM endpoints. Users may have seen slower responses or timeouts during the incident. The issue began at Sep 30, 2025 3:18 PM UTC and shifted to a degraded state by Sep 30, 2025 3:22 PM UTC. The problem persisted for about 1 hour and 34 minutes and was resolved by Sep 30, 2025 4:52 PM UTC when services returned to normal. The provider issued 2 status updates during the incident, with impact primarily limited to the NA11 region.

DocuSign CLM Web API experienced degraded performance with errors in Content, Upload, Wins design, and Download, affecting multiple CLM components across EU11, EU21, NA11, NA21, and UAT NA11. The outage began on Sep 28, 2025 1:57 PM UTC and was resolved by Sep 28, 2025 2:27 PM UTC, lasting approximately 30 minutes. During this window, users attempting API calls for these features could have encountered failures.

The status page posted two updates during the incident. A fix was implemented and monitoring confirmed recovery across the affected CLM regions, returning those components to normal operation.

DocuSign experienced a brief login outage affecting the CLM component in the EU11 region. Users attempting to sign in faced access problems for about 10 minutes. The outage began at 3:02 AM UTC and was resolved by 3:12 AM UTC. The incident was acknowledged on DocuSign's status page, which posted two updates: first noting that investigators were looking into EU11 login issues, and a later update confirming that services had returned to normal. The issue was localized to the CLM / EU11 region with no clear evidence of wider impact.

DocuSign CLM experienced intermittent timeouts when executing workflows, affecting users across multiple CLM regions (NA11, NA21 in North America and EU11, EU21 in Europe). The issue began at Sep 24, 2025 4:52 PM UTC when the CLM components were listed as degraded and a broader investigation was started. The outages impacted automated workflow processes.

The incident lasted about 4 hours and 40 minutes and was resolved by Sep 24, 2025 9:32 PM UTC. DocuSign published two status updates during the incident, confirming ongoing investigation and eventual restoration to normal across the affected CLM regions.

DocuSign CLM production experienced intermittent login issues and delays provisioning new CLM.DS accounts, affecting CLM Prod in four regions: CLM / EU11, CLM / EU21, CLM / NA11, and CLM / NA21. Users attempting to sign in may have faced authentication hiccups or longer wait times, and provisioning for new CLM.DS accounts could be delayed during the incident.

The incident began at 9:27 AM UTC when CLM Prod was listed as degraded, with initial investigation noted at Sep 19, 2025 9:24 AM UTC. The issue persisted for approximately 3 hours and 25 minutes and was resolved by 12:52 PM UTC. The provider issued 2 status updates during the incident.

DocuSign's eSignature login service experienced a partial outage affecting users in Europe and North America. Five components across EU and NA (eSignature / EU, NA1-NA4) were affected, with reports that users could not log in. The incident began at Sep 12, 2025 3:12 PM UTC and persisted for about 1 hour and 50 minutes, with full restoration by Sep 12, 2025 5:02 PM UTC. A sample report from Scarborough, Ontario indicated login problems.

The service's status page showed two updates during the incident: the first noted that the issue had been identified and a fix was being implemented, and the second confirmed that the affected components were returned to normal. The geographic pattern pointed to regional impact across EU and North America, with corroborating reports from Canada.

DocuSign CLM US12 experienced a brief login outage that prevented users from signing in. The incident lasted about 10 minutes, beginning at 4:22 PM UTC and ending at 4:32 PM UTC, and affected the CLM / US12 component. The DocuSign status page indicated the issue was under investigation and then resolved, with two official updates issued during the incident.