DocuSign Outage History

DocuSign reported a brief login issue affecting the eSignature DEMO environment, with some users unable to log in. The outage began around Oct 22, 2025 11:55 PM UTC and was resolved by Oct 23, 2025 12:37 AM UTC, lasting about 42 minutes. The incident involved the eSignature / DEMO component and was communicated through two status updates: an initial investigation and a later restoration confirmation.

The DocuSign eSignature component in the Demo environment experienced brief latency impacting core features such as sending and signing documents. The incident began at Oct 21, 2025 1:27 AM UTC and was resolved by Oct 21, 2025 1:42 AM UTC, lasting about 15 minutes. The eSignature / DEMO component moved from up to warn and back to up, with two official status updates describing the investigation and resolution.

DocuSign faced an outage impacting identity verification for users in North America (NA1-4) and Australia (AU), with some CLM UAT users unable to log in. A third-party identity verification provider experienced a service degradation tied to a cloud provider incident, and the cloud provider was investigating. The outage began at 2:42 PM UTC and was resolved by 8:17 PM UTC, lasting about 5 hours and 35 minutes. The incident affected six components: eSignature NA1, NA2, NA3, NA4, AU, and CLM UAT NA11. Status updates numbered four over the course of the incident as teams worked toward a fix.

An outage began around 10:46 PM UTC and appears to have affected some new users who could not access DocuSign services, specifically impacting the eSignature component in the USFED region. The issue persisted until 8:22 PM UTC, for a duration of about 21 hours and 36 minutes.

DocuSign’s status page documented the incident with an initial investigation update and a later restoration update as the service returned to normal. The disruption was described as a partial outage affecting new-user access rather than a full platform-wide failure.

DocuSign experienced a brief login outage affecting the CLM service in the US11, US12, and US13 regions. Users in these regions could be unable to sign in during the incident. The issue began at 5:02 AM UTC and was resolved by 6:27 AM UTC, lasting about 1 hour and 25 minutes. The incident impacted three CLM components: CLM / US11, CLM / US12, and CLM / US13. The provider issued two official updates during the event, noting an ongoing investigation and later restoration of service.

DocuSign experienced a brief partial degradation tied to the Spreedly Core Transactional API, affecting transactional operations through that integration. The outage began at 6:22 PM UTC and was resolved by 7:12 PM UTC, lasting about 50 minutes. The status page tracked the issue as Partially Degraded Service for the Spreedly Core Transactional API, with 2 official updates before the service returned to normal. The impact was limited to the Spreedly API integration used by DocuSign; other DocuSign services remained unaffected.

The DocuSign CLM API in the NA11 region experienced intermittent latency, affecting a small subset of customers attempting to use CLM endpoints. Users may have seen slower responses or timeouts during the incident. The issue began at Sep 30, 2025 3:18 PM UTC and shifted to a degraded state by Sep 30, 2025 3:22 PM UTC. The problem persisted for about 1 hour and 34 minutes and was resolved by Sep 30, 2025 4:52 PM UTC when services returned to normal. The provider issued 2 status updates during the incident, with impact primarily limited to the NA11 region.

DocuSign CLM Web API experienced degraded performance with errors in Content, Upload, Wins design, and Download, affecting multiple CLM components across EU11, EU21, NA11, NA21, and UAT NA11. The outage began on Sep 28, 2025 1:57 PM UTC and was resolved by Sep 28, 2025 2:27 PM UTC, lasting approximately 30 minutes. During this window, users attempting API calls for these features could have encountered failures.

The status page posted two updates during the incident. A fix was implemented and monitoring confirmed recovery across the affected CLM regions, returning those components to normal operation.

DocuSign experienced a brief login outage affecting the CLM component in the EU11 region. Users attempting to sign in faced access problems for about 10 minutes. The outage began at 3:02 AM UTC and was resolved by 3:12 AM UTC. The incident was acknowledged on DocuSign's status page, which posted two updates: first noting that investigators were looking into EU11 login issues, and a later update confirming that services had returned to normal. The issue was localized to the CLM / EU11 region with no clear evidence of wider impact.

DocuSign CLM experienced intermittent timeouts when executing workflows, affecting users across multiple CLM regions (NA11, NA21 in North America and EU11, EU21 in Europe). The issue began at Sep 24, 2025 4:52 PM UTC when the CLM components were listed as degraded and a broader investigation was started. The outages impacted automated workflow processes.

The incident lasted about 4 hours and 40 minutes and was resolved by Sep 24, 2025 9:32 PM UTC. DocuSign published two status updates during the incident, confirming ongoing investigation and eventual restoration to normal across the affected CLM regions.