DocuSign Outage History

DocuSign's North America eSignature service experienced a partial outage affecting envelope signing for some users. Four NA components (NA1–NA4) were listed as degraded during the event. The incident began at Sep 3, 2025 6:27 PM UTC and was resolved by Sep 3, 2025 7:07 PM UTC, lasting roughly 40 minutes. DocuSign identified the issue and began applying a fix, with all NA eSignature components returning to up by Sep 3, 2025 7:07 PM UTC. The provider issued two status updates during the incident.

DocuSign’s eSignature service experienced latency affecting users across North America. The issue first appeared in the NA2 region, causing delayed sending and signing of documents. The latency then spread to NA1, NA3, and NA4 as additional status updates were posted. The incident lasted about 50 minutes, beginning at 2:47 PM UTC and ending at 3:37 PM UTC.

DocuSign documented the investigation on its status page, confirming remediation efforts across the affected NA regions and eventual restoration of all NA eSignature services. The provider issued 3 status updates during the incident, and the affected components were the NA1-NA4 eSignature endpoints. No broader regional impact was reported.

DocuSign reported a degraded eSignature service for NA2 and EU due to delays in Scheduled and Send Now reports. The issue began around 7:16 PM UTC with an investigation and affected the NA2 and EU eSignature components. The provider issued 3 status updates as the incident progressed. The NA2 component recovered to normal first, followed by the EU component, with all services restored by 8:02 PM UTC. The outage lasted approximately 46 minutes.

DocuSign eSignature in North America and Europe experienced an incident that disrupted sending or opening envelopes. Users may have encountered errors when attempting to send or sign envelopes. The issue affected five eSignature components across NA1, NA2, NA3, NA4, and EU. The incident began at 7:22 PM UTC and was resolved by 8:47 PM UTC, lasting roughly 1 hour and 25 minutes.

DocuSign's North America eSignature service experienced an SMS delivery failure affecting recipients in the North America region. SMS notifications for the production eSign flow could not be delivered, causing degraded workflow for SMS-based verifications and alerts. The outage began at 6:27 PM UTC and was resolved by 7:17 PM UTC, lasting about 50 minutes. The incident impacted four eSignature NA components (NA1, NA2, NA3, NA4), and DocuSign posted two status updates during the outage.

The DocuSign JP region's eSignature service experienced a brief degradation, causing errors and latency for sending, signing, or logging in. The issue affected the Japan-based eSignature component and users may have experienced slower or failing eSign operations. The incident began at Aug 26, 2025 1:32 AM UTC and was resolved by Aug 26, 2025 3:07 AM UTC, lasting about 1 hour 35 minutes. DocuSign issued 2 status updates during the event, first noting an investigation and later confirming recovery.

DocuSign's eSignature service briefly prevented users from sharing webforms, affecting seven components across NA1-NA4, CA, AU, and EU. The issue began at Aug 19, 2025 5:32 PM UTC and was resolved by Aug 19, 2025 6:07 PM UTC, lasting about 35 minutes, with users experiencing the sharing issue during that window. The provider acknowledged the problem, posted an investigation and status updates, and then restored normal functionality as components returned to normal.

DocuSign's NA1 region experienced delays in the password reset flow for eSignature, affecting users attempting to reset passwords. The issue began around 7:45 PM UTC and was resolved by 8:42 PM UTC, lasting approximately 57 minutes.

The DocuSign status page acknowledged the incident with two updates: the first at Aug 16, 2025 7:47 PM UTC noting an investigation into the delays, and a follow-up at Aug 16, 2025 8:42 PM UTC confirming restoration of normal service.

A brief disruption impacted DocuSign eSignature notifications, affecting WhatsApp and SMS delivery across four components (NA1-NA4). Users may have experienced errors when sending or receiving WhatsApp or SMS alerts during the incident. The outage began at 8:52 PM UTC and was resolved by 9:32 PM UTC, lasting about 40 minutes. The DocuSign status page documented an investigation and two official updates as the issue was addressed, with impact limited to the notification path.

DocuSign NA2 eSignature experienced a brief latency that impacted users attempting to send or sign documents. The incident began at 10:32 PM UTC in the NA2 production environment and was resolved by 10:37 PM UTC, lasting roughly 5 minutes. The status page noted that the issue was identified and a fix was being implemented, with the update posted at 22:15 UTC. The provider issued two official updates during the incident as engineers worked to restore normal service.