DocuSign Outage History

DocuSign CLM production experienced intermittent login issues and delays provisioning new CLM.DS accounts, affecting CLM Prod in four regions: CLM / EU11, CLM / EU21, CLM / NA11, and CLM / NA21. Users attempting to sign in may have faced authentication hiccups or longer wait times, and provisioning for new CLM.DS accounts could be delayed during the incident.

The incident began at 9:27 AM UTC when CLM Prod was listed as degraded, with initial investigation noted at Sep 19, 2025 9:24 AM UTC. The issue persisted for approximately 3 hours and 25 minutes and was resolved by 12:52 PM UTC. The provider issued 2 status updates during the incident.

DocuSign's eSignature login service experienced a partial outage affecting users in Europe and North America. Five components across EU and NA (eSignature / EU, NA1-NA4) were affected, with reports that users could not log in. The incident began at Sep 12, 2025 3:12 PM UTC and persisted for about 1 hour and 50 minutes, with full restoration by Sep 12, 2025 5:02 PM UTC. A sample report from Scarborough, Ontario indicated login problems.

The service's status page showed two updates during the incident: the first noted that the issue had been identified and a fix was being implemented, and the second confirmed that the affected components were returned to normal. The geographic pattern pointed to regional impact across EU and North America, with corroborating reports from Canada.

DocuSign CLM US12 experienced a brief login outage that prevented users from signing in. The incident lasted about 10 minutes, beginning at 4:22 PM UTC and ending at 4:32 PM UTC, and affected the CLM / US12 component. The DocuSign status page indicated the issue was under investigation and then resolved, with two official updates issued during the incident.

DocuSign's North America eSignature service experienced a partial outage affecting envelope signing for some users. Four NA components (NA1–NA4) were listed as degraded during the event. The incident began at Sep 3, 2025 6:27 PM UTC and was resolved by Sep 3, 2025 7:07 PM UTC, lasting roughly 40 minutes. DocuSign identified the issue and began applying a fix, with all NA eSignature components returning to up by Sep 3, 2025 7:07 PM UTC. The provider issued two status updates during the incident.

DocuSign’s eSignature service experienced latency affecting users across North America. The issue first appeared in the NA2 region, causing delayed sending and signing of documents. The latency then spread to NA1, NA3, and NA4 as additional status updates were posted. The incident lasted about 50 minutes, beginning at 2:47 PM UTC and ending at 3:37 PM UTC.

DocuSign documented the investigation on its status page, confirming remediation efforts across the affected NA regions and eventual restoration of all NA eSignature services. The provider issued 3 status updates during the incident, and the affected components were the NA1-NA4 eSignature endpoints. No broader regional impact was reported.

DocuSign reported a degraded eSignature service for NA2 and EU due to delays in Scheduled and Send Now reports. The issue began around 7:16 PM UTC with an investigation and affected the NA2 and EU eSignature components. The provider issued 3 status updates as the incident progressed. The NA2 component recovered to normal first, followed by the EU component, with all services restored by 8:02 PM UTC. The outage lasted approximately 46 minutes.

DocuSign eSignature in North America and Europe experienced an incident that disrupted sending or opening envelopes. Users may have encountered errors when attempting to send or sign envelopes. The issue affected five eSignature components across NA1, NA2, NA3, NA4, and EU. The incident began at 7:22 PM UTC and was resolved by 8:47 PM UTC, lasting roughly 1 hour and 25 minutes.

DocuSign's North America eSignature service experienced an SMS delivery failure affecting recipients in the North America region. SMS notifications for the production eSign flow could not be delivered, causing degraded workflow for SMS-based verifications and alerts. The outage began at 6:27 PM UTC and was resolved by 7:17 PM UTC, lasting about 50 minutes. The incident impacted four eSignature NA components (NA1, NA2, NA3, NA4), and DocuSign posted two status updates during the outage.

The DocuSign JP region's eSignature service experienced a brief degradation, causing errors and latency for sending, signing, or logging in. The issue affected the Japan-based eSignature component and users may have experienced slower or failing eSign operations. The incident began at Aug 26, 2025 1:32 AM UTC and was resolved by Aug 26, 2025 3:07 AM UTC, lasting about 1 hour 35 minutes. DocuSign issued 2 status updates during the event, first noting an investigation and later confirming recovery.

DocuSign's eSignature service briefly prevented users from sharing webforms, affecting seven components across NA1-NA4, CA, AU, and EU. The issue began at Aug 19, 2025 5:32 PM UTC and was resolved by Aug 19, 2025 6:07 PM UTC, lasting about 35 minutes, with users experiencing the sharing issue during that window. The provider acknowledged the problem, posted an investigation and status updates, and then restored normal functionality as components returned to normal.