DocuSign Outage History

DocuSign's NA2 Production eSignature component experienced a brief latency that affected sending and signing documents. The incident began at Aug 12, 2025 10:12 PM UTC when the NA2 eSignature component entered a degraded state and was acknowledged as under investigation. The problem lasted about 15 minutes and was resolved by Aug 12, 2025 10:27 PM UTC when the component returned to normal operation. DocuSign issued two status updates during the incident describing the latency and subsequent recovery. The impact was limited to the NA2 eSignature component.

DocuSign experienced a brief login issue affecting access to docusign.mil services, including the eSignature USFED and CLM US13 components. Users attempting to sign in may have encountered authentication problems, with the incident lasting about 15 minutes. The provider issued two status updates, noting that the issue had been identified and a fix was being implemented as the investigation progressed. The incident began at Aug 7, 2025 3:42 AM UTC and was resolved by Aug 7, 2025 3:57 AM UTC.

DocuSign CLM's Members API experienced errors when callers tried to use the API, affecting CLM functionality across five regional endpoints: CLM EU11, EU21, NA11, NA21, and US11. Users reported difficulties performing Members API calls and accessing CLM features.

DocuSign eSignature in EU and North America production environments experienced failures in post-signature processing actions. This issue began at Aug 5, 2025 5:37 PM UTC and affected EU and NA1-NA4 components, potentially interrupting post-signature steps for users.

DocuSign published three status updates during the incident. At Aug 5, 2025 8:52 PM UTC they noted the EU prod issue was resolved while NA deployments continued, and by Aug 5, 2025 10:57 PM UTC all NA regions were returned to normal. The outage lasted from Aug 5, 2025 5:37 PM UTC to Aug 5, 2025 10:57 PM UTC.

Geographic impact was regional, affecting EU and North America production environments for DocuSign eSignature.

DocuSign's eSignature service entered a degraded state starting at 3:27 PM UTC, with IL4 admin access issues and login loops on http://admin.docusign.mil/. To mitigate, users were advised to access via http://app.docusign.mil/. The degradation extended to 11 eSignature components across regions, including NA1, NA2, NA3, NA4, CA, EU, JP, AU, USFED, FedRAMP, and DEMO, affecting authentication and workflows for some customers.

The provider issued 3 status updates during the incident. An update at 4:22 PM UTC indicated the issue had been identified and a fix was being implemented. The outage persisted until 5:37 PM UTC when the affected components returned to normal and the service was restored. The incident lasted roughly 2 hours and 10 minutes.

DocuSign Navigator PROD experienced a brief degraded experience when Custom Type and Field functionality did not work for some users. The issue began at Jul 23, 2025 6:57 PM UTC and was resolved by Jul 23, 2025 7:07 PM UTC. The status page showed investigation and then listed the incident as a degraded experience, with four eSignature components (NA1-NA4) affected. The provider posted two status updates during the event and restored normal service within about 10 minutes.

DocuSign's JP production environment for eSign experienced a brief degradation in email notifications for envelopes and account activations. Some users in the JP region may not have received emails triggering envelope events or account activations, potentially slowing onboarding or workflow confirmations. The JP component was listed as degraded during the incident. The outage began at 12:35 PM UTC and was resolved by 1:47 PM UTC. The provider issued 2 official updates during the incident.

The DocuSign eSignature service experienced a brief outage impacting login and the ability to send envelopes across multiple regions (NA, CA, EU, AU). The issue began at 7:22 PM UTC and was resolved by 7:32 PM UTC, lasting about 10 minutes. DocuSign posted an initial investigation update and, after restoring services, a follow-up update noting the resolution. User reports showed a notable surge as people attempted to sign in or send envelopes, indicating a meaningful but short-lived disruption for customers across the affected regions.

DocuSign's AU region experienced a brief access disruption to Navigator within the eSignature service. The incident began at Jul 16, 2025 11:02 PM UTC when the AU component transitioned from up to warn, with the status page noting that the issue had been identified and a fix was being implemented. The outage lasted about 5 minutes and was resolved by Jul 16, 2025 11:07 PM UTC as the AU component returned to normal. The provider issued 2 status updates during the event, outlining the problem and resolution. The impact was limited to the Australia region and affected only the AU eSignature/Navigator access.

DocuSign CLM Prod experienced captcha navigation errors affecting users attempting to use public eForms. The issue began around 6:35 PM UTC and the status page moved to a degraded experience (warn) at 6:37 PM UTC, impacting CLM NA21, NA11, EU11, and EU21 across North America and Europe. Users trying to complete public eForms with CAPTCHA encountered errors, resulting in a degraded experience across four CLM regions.