DocuSign Outage History

DocuSign's NA1 region experienced delays in the password reset flow for eSignature, affecting users attempting to reset passwords. The issue began around 7:45 PM UTC and was resolved by 8:42 PM UTC, lasting approximately 57 minutes.

The DocuSign status page acknowledged the incident with two updates: the first at Aug 16, 2025 7:47 PM UTC noting an investigation into the delays, and a follow-up at Aug 16, 2025 8:42 PM UTC confirming restoration of normal service.

A brief disruption impacted DocuSign eSignature notifications, affecting WhatsApp and SMS delivery across four components (NA1-NA4). Users may have experienced errors when sending or receiving WhatsApp or SMS alerts during the incident. The outage began at 8:52 PM UTC and was resolved by 9:32 PM UTC, lasting about 40 minutes. The DocuSign status page documented an investigation and two official updates as the issue was addressed, with impact limited to the notification path.

DocuSign NA2 eSignature experienced a brief latency that impacted users attempting to send or sign documents. The incident began at 10:32 PM UTC in the NA2 production environment and was resolved by 10:37 PM UTC, lasting roughly 5 minutes. The status page noted that the issue was identified and a fix was being implemented, with the update posted at 22:15 UTC. The provider issued two official updates during the incident as engineers worked to restore normal service.

DocuSign's NA2 Production eSignature component experienced a brief latency that affected sending and signing documents. The incident began at Aug 12, 2025 10:12 PM UTC when the NA2 eSignature component entered a degraded state and was acknowledged as under investigation. The problem lasted about 15 minutes and was resolved by Aug 12, 2025 10:27 PM UTC when the component returned to normal operation. DocuSign issued two status updates during the incident describing the latency and subsequent recovery. The impact was limited to the NA2 eSignature component.

DocuSign experienced a brief login issue affecting access to docusign.mil services, including the eSignature USFED and CLM US13 components. Users attempting to sign in may have encountered authentication problems, with the incident lasting about 15 minutes. The provider issued two status updates, noting that the issue had been identified and a fix was being implemented as the investigation progressed. The incident began at Aug 7, 2025 3:42 AM UTC and was resolved by Aug 7, 2025 3:57 AM UTC.

DocuSign CLM's Members API experienced errors when callers tried to use the API, affecting CLM functionality across five regional endpoints: CLM EU11, EU21, NA11, NA21, and US11. Users reported difficulties performing Members API calls and accessing CLM features.

DocuSign eSignature in EU and North America production environments experienced failures in post-signature processing actions. This issue began at Aug 5, 2025 5:37 PM UTC and affected EU and NA1-NA4 components, potentially interrupting post-signature steps for users.

DocuSign published three status updates during the incident. At Aug 5, 2025 8:52 PM UTC they noted the EU prod issue was resolved while NA deployments continued, and by Aug 5, 2025 10:57 PM UTC all NA regions were returned to normal. The outage lasted from Aug 5, 2025 5:37 PM UTC to Aug 5, 2025 10:57 PM UTC.

Geographic impact was regional, affecting EU and North America production environments for DocuSign eSignature.

DocuSign's eSignature service entered a degraded state starting at 3:27 PM UTC, with IL4 admin access issues and login loops on http://admin.docusign.mil/. To mitigate, users were advised to access via http://app.docusign.mil/. The degradation extended to 11 eSignature components across regions, including NA1, NA2, NA3, NA4, CA, EU, JP, AU, USFED, FedRAMP, and DEMO, affecting authentication and workflows for some customers.

The provider issued 3 status updates during the incident. An update at 4:22 PM UTC indicated the issue had been identified and a fix was being implemented. The outage persisted until 5:37 PM UTC when the affected components returned to normal and the service was restored. The incident lasted roughly 2 hours and 10 minutes.

DocuSign Navigator PROD experienced a brief degraded experience when Custom Type and Field functionality did not work for some users. The issue began at Jul 23, 2025 6:57 PM UTC and was resolved by Jul 23, 2025 7:07 PM UTC. The status page showed investigation and then listed the incident as a degraded experience, with four eSignature components (NA1-NA4) affected. The provider posted two status updates during the event and restored normal service within about 10 minutes.

DocuSign's JP production environment for eSign experienced a brief degradation in email notifications for envelopes and account activations. Some users in the JP region may not have received emails triggering envelope events or account activations, potentially slowing onboarding or workflow confirmations. The JP component was listed as degraded during the incident. The outage began at 12:35 PM UTC and was resolved by 1:47 PM UTC. The provider issued 2 official updates during the incident.