DocuSign Outage History

The DocuSign eSignature service experienced a brief outage impacting login and the ability to send envelopes across multiple regions (NA, CA, EU, AU). The issue began at 7:22 PM UTC and was resolved by 7:32 PM UTC, lasting about 10 minutes. DocuSign posted an initial investigation update and, after restoring services, a follow-up update noting the resolution. User reports showed a notable surge as people attempted to sign in or send envelopes, indicating a meaningful but short-lived disruption for customers across the affected regions.

DocuSign's AU region experienced a brief access disruption to Navigator within the eSignature service. The incident began at Jul 16, 2025 11:02 PM UTC when the AU component transitioned from up to warn, with the status page noting that the issue had been identified and a fix was being implemented. The outage lasted about 5 minutes and was resolved by Jul 16, 2025 11:07 PM UTC as the AU component returned to normal. The provider issued 2 status updates during the event, outlining the problem and resolution. The impact was limited to the Australia region and affected only the AU eSignature/Navigator access.

DocuSign CLM Prod experienced captcha navigation errors affecting users attempting to use public eForms. The issue began around 6:35 PM UTC and the status page moved to a degraded experience (warn) at 6:37 PM UTC, impacting CLM NA21, NA11, EU11, and EU21 across North America and Europe. Users trying to complete public eForms with CAPTCHA encountered errors, resulting in a degraded experience across four CLM regions.

DocuSign's CLM service experienced partial degradation starting around 2:45 AM UTC, with users encountering errors when assigning tasks in CLM US11 and NA21. The issue was acknowledged as an ongoing investigation, and the status was updated to a degraded state by 2:47 AM UTC with a follow-up at 2:52 AM UTC. By Jul 9, 2025 3:17 AM UTC, NA21 and US11 had recovered, while EU11 remained degraded and was later restored by Jul 10, 2025 10:47 PM UTC. The incident involved multiple CLM components and four official updates throughout its course. A small number of user reports corroborated the impact, including a login issue from Mechanicsville, VA at 7:14 PM UTC.

DocuSign reported a partial degradation of the Third Party Services / Spreedly Core Transactional API, which affected transaction-related operations that depend on this API. Users may have experienced slower performance or intermittent issues in workflows that utilize the Spreedly core service.

DocuSign experienced latency in Document Extraction within Navigator for North America (NA1-NA4). The issue began around 3:56 AM UTC and caused degraded performance for about 1 hour and 6 minutes, with services returning to normal by 5:02 AM UTC.

DocuSign posted two status updates during the event: first at Jul 3, 2025 3:57 AM UTC noting latency and ongoing investigation, and a follow-up at Jul 3, 2025 5:02 AM UTC confirming restoration. The incident affected four components in the North America region (eSignature / NA1-NA4).

The incident began at Jun 27, 2025 6:37 PM UTC and was resolved by Jun 27, 2025 7:07 PM UTC, lasting about 30 minutes. EU region users experienced issues with sending, signing, and API access in DocuSign eSignature. The provider posted two status updates, noting that the issue had been identified and a fix was being implemented.

DocuSign EU customers experienced latency in the eSignature service, affecting signing documents and REST API usage. The incident began at 10:07 AM UTC when the eSignature / EU component was marked degraded and lasted about 1 hour 15 minutes, with services returning to normal by 11:22 AM UTC. The DocuSign status page notes an initial Investigating update around Jun 26, 2025 10:06 AM UTC and two updates during the incident before restoration.

DocuSign eSignature in the CA and AU regions experienced a degraded condition where Connect events were not delivered to users. This affected the CA and AU Prod eSignature components, potentially disrupting workflows that rely on Connect event delivery for users in those regions. The incident began at 7:07 PM UTC and was resolved by 8:37 PM UTC, lasting about 1 hour 30 minutes. DocuSign issued 2 status updates during the incident as they investigated and then resolved the problem.

DocuSign's DEMO eSign environment experienced short latency and navigation errors, affecting users attempting to access the demo site. The incident began at Jun 24, 2025 2:22 PM UTC and was resolved by Jun 24, 2025 3:02 PM UTC, lasting roughly 40 minutes. The DEMO eSign component was listed as degraded during the event, with the provider publishing 2 status updates: first noting the incident and ongoing investigation, then confirming service restoration to normal.