DocuSign Outage History

DocuSign's CLM service experienced partial degradation starting around 2:45 AM UTC, with users encountering errors when assigning tasks in CLM US11 and NA21. The issue was acknowledged as an ongoing investigation, and the status was updated to a degraded state by 2:47 AM UTC with a follow-up at 2:52 AM UTC. By Jul 9, 2025 3:17 AM UTC, NA21 and US11 had recovered, while EU11 remained degraded and was later restored by Jul 10, 2025 10:47 PM UTC. The incident involved multiple CLM components and four official updates throughout its course. A small number of user reports corroborated the impact, including a login issue from Mechanicsville, VA at 7:14 PM UTC.

DocuSign reported a partial degradation of the Third Party Services / Spreedly Core Transactional API, which affected transaction-related operations that depend on this API. Users may have experienced slower performance or intermittent issues in workflows that utilize the Spreedly core service.

DocuSign experienced latency in Document Extraction within Navigator for North America (NA1-NA4). The issue began around 3:56 AM UTC and caused degraded performance for about 1 hour and 6 minutes, with services returning to normal by 5:02 AM UTC.

DocuSign posted two status updates during the event: first at Jul 3, 2025 3:57 AM UTC noting latency and ongoing investigation, and a follow-up at Jul 3, 2025 5:02 AM UTC confirming restoration. The incident affected four components in the North America region (eSignature / NA1-NA4).

The incident began at Jun 27, 2025 6:37 PM UTC and was resolved by Jun 27, 2025 7:07 PM UTC, lasting about 30 minutes. EU region users experienced issues with sending, signing, and API access in DocuSign eSignature. The provider posted two status updates, noting that the issue had been identified and a fix was being implemented.

DocuSign EU customers experienced latency in the eSignature service, affecting signing documents and REST API usage. The incident began at 10:07 AM UTC when the eSignature / EU component was marked degraded and lasted about 1 hour 15 minutes, with services returning to normal by 11:22 AM UTC. The DocuSign status page notes an initial Investigating update around Jun 26, 2025 10:06 AM UTC and two updates during the incident before restoration.

DocuSign eSignature in the CA and AU regions experienced a degraded condition where Connect events were not delivered to users. This affected the CA and AU Prod eSignature components, potentially disrupting workflows that rely on Connect event delivery for users in those regions. The incident began at 7:07 PM UTC and was resolved by 8:37 PM UTC, lasting about 1 hour 30 minutes. DocuSign issued 2 status updates during the incident as they investigated and then resolved the problem.

DocuSign's DEMO eSign environment experienced short latency and navigation errors, affecting users attempting to access the demo site. The incident began at Jun 24, 2025 2:22 PM UTC and was resolved by Jun 24, 2025 3:02 PM UTC, lasting roughly 40 minutes. The DEMO eSign component was listed as degraded during the event, with the provider publishing 2 status updates: first noting the incident and ongoing investigation, then confirming service restoration to normal.

DocuSign eSignature experienced a brief regional degradation affecting Asia-based users' ability to access and log into eSign. The issue began at 8:57 AM UTC and was resolved by 9:22 AM UTC, lasting about 25 minutes. During the incident, multiple eSignature components across regions were listed as degraded (CA, AU, EU, NA1, NA2, NA3, NA4, JP, and DEMO) before returning to normal after the provider issued two status updates. The disruption was primarily regional to Asia, with users reporting login difficulties during the window; recovery followed the updates as status moved back to up.

DocuSign's EU eSignature service experienced a brief degradation affecting users trying to send, sign, or use Connect. The issue was being investigated starting at 7:41 PM UTC and the EU eSignature component was marked as degraded at 7:43 PM UTC. The problem was resolved by 8:12 PM UTC, with the EU eSignature service returning to normal. The incident lasted about 31 minutes.

DocuSign experienced a brief degradation in the Spreedly Core Transactional API, part of its third-party services. The issue began at 4:07 PM UTC and was resolved by 4:12 PM UTC, lasting about 5 minutes. The status page listed the incident as Partially Degraded Service and noted degradation specifically in the Third Party Services / Spreedly Core Transactional API component.

During the incident, DocuSign provided two status updates detailing the degradation and subsequent recovery as the Spreedly Core Transactional API returned to normal operation.