Is ecobee Thermostat Online Services down?
Current ecobee Thermostat Online Services status is UP

We checked the official ecobee Thermostat Online Services Status Page 53 sec. ago. Learn more
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Recent ecobee Thermostat Online Services Outages and Issues

Follow the recent outages and downtime for ecobee Thermostat Online Services in the table below.

Start Time

Type

Length

Message

Details

April 11, 2024 15:43 UTC

DOWN

about 1 hour

Interruption to Thermostat Online Services

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Start Time

April 11, 2024 15:43 UTC

Type DOWN
Affected Components

Thermostat Online Services

Message

Interruption to Thermostat Online Services

Details

Investigating - Some people may be having trouble registering their thermostat. We’re happy to share that registered ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused. Apr 11, 2024 - 11:42 EDT

April 03, 2024 14:43 UTC

DOWN

about 4 hours

Interruption to ecobee Smart Security Online Services

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Start Time

April 03, 2024 14:43 UTC

Type DOWN
Affected Components

Smart Security Online Services

Thermostat Online Services

Alexa Voice Services

Message

Interruption to ecobee Smart Security Online Services

Details

Update - We’ve received reports of ecobee Smart Security Online Services not working as expected. Our team is on it and looking for a solution. Some people might be noticing they are unable to view their Activity Feed and are experiencing issues with Autopilot and Alerts. We appreciate your patience while we work to fix this problem as quickly as possible. Stay tuned for updates. Apr 03, 2024 - 10:41 EDT

March 08, 2024 00:13 UTC

WARN

20 minutes

Interruption to Thermostat Online Services

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Start Time

March 08, 2024 00:13 UTC

Type WARN
Affected Components

ecobee Public API

Thermostat Online Services

Message

Interruption to Thermostat Online Services

Details

Monitoring - The problem’s been addressed and we’re standing by to make sure everything is running smoothly again. Mar 07, 2024 - 19:09 EST

March 07, 2024 23:48 UTC

DOWN

25 minutes

Interruption to Thermostat Online Services

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Start Time

March 07, 2024 23:48 UTC

Type DOWN
Affected Components

Thermostat Online Services

ecobee Public API

Message

Interruption to Thermostat Online Services

Details

Investigating - Investigating – Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused. Mar 07, 2024 - 18:47 EST

March 06, 2024 21:53 UTC

WARN

5 minutes

Interruption to Google Home Third-Party Integration

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Start Time

March 06, 2024 21:53 UTC

Type WARN
Affected Components

Thermostat Online Services

Message

Interruption to Google Home Third-Party Integration

Details

Investigating - We've received reports that ecobee Smart Thermostats and Switch+ are appearing as "offline" in the Google Home app, making them unresponsive to control within the Google Home app. However, control of ecobee Smart Thermostats and Switch+ through Google Assistant voice commands should remain unaffected. Our team is investigating. In the meantime, you can continue using the ecobee app, Google Assistant, other third-party apps, or the devices themselves to control and adjust. Thank you for your patience as we work on resolving this issue. Stay tuned for updates. Feb 23, 2024 - 13:06 EST

2024-04-11 17:23:10 UTC UTC

STATUS

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2024-04-11 17:23:10 UTC UTC

STATUS

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2024-04-11 17:23:10 UTC UTC

STATUS

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2024-04-11 17:23:10 UTC UTC

STATUS

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2024-04-11 17:23:10 UTC UTC

STATUS

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Sign Up for More ecobee Thermostat Online Services History

StatusGator has over 4 years of ecobee Thermostat Online Services status history.

1 status change in the last 24 hours

ecobee Thermostat Online Services status, last 24 hours:

6:00 PM
12:00 AM
6:00 AM
12:00 PM
6:00 PM
6:00 PM
6:00 AM
6:00 PM
  • Up: 23 hours

  • Warn: 0 minutes

  • Down: 1 hour

  • Maintenance: 0 minutes

ecobee Thermostat Online Services Outage and Status History

We've been monitoring ecobee Thermostat Online Services outages since November 15, 2019.
Here's the history of service outages we've observed from the ecobee Thermostat Online Services Status Page:

Instant enriched data from
3,580 status pages

About Our ecobee Thermostat Online Services Status Page Integration

ecobee Thermostat Online Services is a Smart Home solution that StatusGator has been monitoring since November 2019. Over the past over 4 years, we have collected data on on more than 819 outages that affected ecobee Thermostat Online Services users. When ecobee Thermostat Online Services publishes downtime on their status page, they do so across 11 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor ecobee Thermostat Online Services to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular smart home services monitored on our platform. We've sent more than 3,400 notifications to our users about ecobee Thermostat Online Services incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If ecobee Thermostat Online Services is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when ecobee Thermostat Online Services is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

ecobee Thermostat Online Services posts separate notifications for planned maintenance work. StatusGator will notify subscribers when ecobee Thermostat Online Services enters a pre-planned maintenance window, keeping you up to date.

Since ecobee Thermostat Online Services publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When ecobee Thermostat Online Services posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When ecobee Thermostat Online Services has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because ecobee Thermostat Online Services has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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