Is ecobee down?
Current ecobee status is UP

We checked the official ecobee Status Page 21 sec. ago. Learn more
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Recent ecobee Outages and Issues

Follow the recent outages and downtime for ecobee in the table below.

Start Time

Type

Length

Message

Details

March 29, 2023 22:43 UTC

WARN

about 2 hours

Interruption to Thermostat Online Services

See more
Start Time

March 29, 2023 22:43 UTC

Type WARN
Affected Components

Thermostat Online Services

Message

Interruption to Thermostat Online Services

Details

Identified - Good news! We’ve figured out the root cause of the Thermostat Online Services issue and are close to a solution. We’ll let you know as soon as things are back to normal. Mar 29, 2023 - 18:43 EDT

March 29, 2023 02:23 UTC

WARN

about 2 hours

Interruption to Thermostat Online Services

See more
Start Time

March 29, 2023 02:23 UTC

Type WARN
Affected Components

Thermostat Online Services

Message

Interruption to Thermostat Online Services

Details

Investigating - Some people may be having trouble using our Thermostat Online Applications. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate according to the set schedule and by manual adjustment, including all energy-savings events that are already in progress. We’re working hard to figure out why the app, web portal and third-party apps are temporarily disconnected. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused. Mar 28, 2023 - 22:19 EDT

March 24, 2023 15:04 UTC

WARN

44 minutes

Thermostat and Mobile Weather Data out of Date

See more
Start Time

March 24, 2023 15:04 UTC

Type WARN
Affected Components

Thermostat Online Services

Message

Thermostat and Mobile Weather Data out of Date

Details

Identified - We've identified the cause of the issue with our thermostat weather services with out of date weather being displayed on the thermostat and in-app. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate as normal, including remote access. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused. Mar 24, 2023 - 11:00 EDT

March 22, 2023 15:48 UTC

WARN

about 9 hours

Thermostat and Mobile Weather Data out of Date

See more
Start Time

March 22, 2023 15:48 UTC

Type WARN
Affected Components

Thermostat Online Services

Mobile Services

Message

Thermostat and Mobile Weather Data out of Date

Details

Investigating - We've identified an issue with our thermostat weather services with out of date weather being displayed on the thermostat and in-app. We’re happy to share that ecobee smart thermostats will perform as usual—they’ll continue to operate as normal, including remote access. Thanks for your patience. We’ll keep you updated, and apologies for any inconvenience this has caused. Mar 22, 2023 - 11:45 EDT

March 21, 2023 17:33 UTC

MAINT

20 minutes

Planned Server Maintenance Announcement

See more
Start Time

March 21, 2023 17:33 UTC

Type MAINT
Affected Components

Thermostat Online Services

Message

Planned Server Maintenance Announcement

Details

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 21, 2023 - 13:30 EDT

2023-04-01 07:28:55 UTC UTC

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2023-04-01 07:28:55 UTC UTC

STATUS

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2023-04-01 07:28:55 UTC UTC

STATUS

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2023-04-01 07:28:55 UTC UTC

STATUS

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2023-04-01 07:28:55 UTC UTC

STATUS

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StatusGator has over 3 years of ecobee status history.

ecobee Components and Services

View details of the current ecobee status below.

Name

Status

Details

ecobee Alexa Voice Services

UP See more

ecobee ecobee.com

UP See more

ecobee Energy Services

UP See more

ecobee Mobile Services

UP See more

ecobee Public API

UP See more

ecobee SmartBuildings

UP See more

ecobee SmartCamera Online Services

UP See more

ecobee Smart Security Online Services

UP See more

ecobee Subscriptions

UP See more

ecobee Switch+ Online Services

UP See more

ecobee Thermostat Online Services

UP See more

No outages or status changes in the last 24 hours

ecobee status, last 24 hours:

8:00 AM
2:00 PM
8:00 PM
2:00 AM
8:00 AM
8:00 AM
8:00 PM
8:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

ecobee Outage and Status History

We've been monitoring ecobee outages since November 15, 2019.
Here's the history of service outages we've observed from the ecobee Status Page:

Instant enriched data from
2,700 status pages

About Our ecobee Status Page Integration

ecobee is a Smart Home solution that StatusGator has been monitoring since November 2019. Over the past over 3 years, we have collected data on on more than 676 outages that affected ecobee users. When ecobee publishes downtime on their status page, they do so across 11 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 100 StatusGator users monitor ecobee to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular smart home services monitored on our platform. We've sent more than 2,500 notifications to our users about ecobee incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If ecobee is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when ecobee is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

ecobee posts separate notifications for planned maintenance work. StatusGator will notify subscribers when ecobee enters a pre-planned maintenance window, keeping you up to date.

Since ecobee publishes a feed of proactive maintenance events on their status page, StatusGator will collect information about these events. Maintenance events for all your services can be viewed within StatusGator as a unified feed.

When ecobee posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When ecobee has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because ecobee has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

Is ecobee down today?

According to its status page ecobee is currently up. You can check the most recent events in the 'Recent Outages and Issues' section above.

How can I get notified when ecobee is not working or have outages?

StatusGator can send you instant alerts by email, SMS, Slack, and more. Sign up now, it's free!

How can I find out if ecobee is having issues?

There are two main options: You can check the ecobee status page or you can subscribe to StatusGator for free alerts and notifications when their status page changes.

ecobee status page says the service is up, but I'm having issues. What's wrong?

There may be several reasons for that:

  • An outage that hasn't been communicated yet via the ecobee status page.
  • Some local issues with a small group of accounts on the service side.
  • Technical issues on your side, or problems with your software or ISP.
  • A misconfiguration on your side.

We recommend contacting ecobee customer support while checking everything on your side. You can also try Tweeting at them via @ecobee on Twitter. Or visit their official status page or website:

Where do you get the official ecobee status?

We use the official ecobee status page. Here are links to their status page and other helpful links.

ecobee Down?

Are you experiencing issues with ecobee? Sign up to receive notifications when ecobee publishes outages.

ecobee Down or not working? Never be taken by surprise again.

StatusGator tells you when your cloud services have problems or their statuses change. We monitor the official status pages of more than 2,700 cloud services in real-time, aggregate the data, and send you alerts via email, Slack, Teams, SMS, and more.

Looking for recent downtime and outages of ecobee?

Sign up for StatusGator and see all historical information about ecobee outages and performance issues. Get free, instant notifications when ecobee goes down.