Last checked from Follett Software official status page 3 min. 23 sec. ago
Follett Software Status
K-12 educational technology for educators, administrators, librarians, and more.
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Is Follett Software down?
Follett Software is up
Not working for you?
StatusGator last checked the status of Follett Software on and the service was operational. There have been no user-submitted reports of outages in the past 24 hours. The last officially acknowledged outage was on .
Follett Software service health graph
Shows recent status reports over time, including possible and confirmed outages.
Shows recent status reports over time, including possible and confirmed outages.
This chart represents Follett Software service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Follett Software status data.
24 hrs ending
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Service up
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Possible outage
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Likely outage
Follett Software outage reports
Lists recent Follett Software incidents, including duration, acknowledgement status, and severity.
Lists recent Follett Software incidents, including duration, acknowledgement status, and severity.
1,300 outage reports in the last 24 hours
Recent community and social reports
Abu Dhabi, United Arab Emirates
App not loading
• 8 days ago
Puerto Rico
"Not logging in, in multiple devices"
• 9 days ago
Florida, United States
Error message
• 12 days ago
North Carolina, United States
"Buncombe County Schools This site can’t be reached The connection was reset. Try: Checking the connection Checking the proxy and the firewall ERR_CONNECTION_RESET"
• 12 days ago
New York, United States
"Can’t log in to the Greenwich portal"
• 13 days ago
Mississippi, United States
"Running very slow today."
• 14 days ago
New York, United States
"{"code":500,"message":"HTTP 500 Internal Server Error"}"
• 14 days ago
Massachusetts, United States
Error message
• 21 days ago
Massachusetts, United States
Sign in problem
• 21 days ago
Massachusetts, United States
Error message
• 21 days ago
New York, United States
"Been out for 2 days"
• 21 days ago
Connecticut, United States
"Greenwich Public Schools cannot access "
• 21 days ago
Connecticut, United States
Error message
• 22 days ago
Santiago Metropolitan, Chile
Slow performance
• 23 days ago
Connecticut, United States
Error message
• 26 days ago
New York, United States
"Code 500 internal server error"
• 26 days ago
Alabama, United States
"Cannot access specific district or school online catalogs "
• 26 days ago
Nevada, United States
"it states Destiny UI is temporarily unavailable. How long will it be down?"
• 26 days ago
Illinois, United States
Sign in problem
• 26 days ago
New Hampshire, United States
"Will not load once signed in"
• 28 days ago
Top reported outages
Connectivity issue
Error message
Server not responding
Sign in problem
Service down
Slow performance
Unable to download
App not loading
Other
Having a different problem?
Get notified about Follett Software outages
Stay updated with instant alerts for Follett Software outages by signing up now!
Follett Software outage map
Displays regions where users have recently reported issues. Map markers are based on user-submitted reports.
Displays regions where users have recently reported issues. Map markers are based on user-submitted reports.
Follett Software outage map
Follett Software incidents history
Lists recent Follett Software incidents, including duration, acknowledgement status, and severity.
Lists recent Follett Software incidents, including duration, acknowledgement status, and severity.
| Incident Name | Duration | Started | Acknowledged | Severity |
|---|---|---|---|---|
|
We are currently seeing a "Destiny UI is temporarily unavailable" message intermittently appearing for customers. We are currently working on the issue.
|
6h 5m | Yes |
Warn
|
|
|
White screen displayed after signing in.
|
8m | No |
Warn
|
|
|
We're aware of an issue that is currently preventing some customers from enabling the A+ add-on in Destiny, even when an active license is on file. This is a known issue being actively investigated by our team. Your license is valid — this is not a billing concern. We don't have a confirmed resolution timeline yet, but we are treating this as a priority. We appreciate your patience and will provide an update as soon as one is available.
|
1h 15m | Yes |
Warn
|
|
|
Website unavailable or not loading
|
34m | No |
Warn
|
|
|
Destiny Discover login issues on Clever.
|
8m | No |
Warn
|
|
|
Please Note:
On Friday, April 10th, starting at 2p CST we will be performing system maintenance on our Destiny support ticketing system impacting email deliverability.
We recommend you submit support inquiries either by contacting us via phone 1-800-323-3397 option 2 or submit a ticket directly in the product via online chat.
If you submit a ticket via email on Friday, April 10th, starting at 2p CST, responses to that email will be delayed. Thank you.
|
55m | Yes |
Warn
|
|
|
Site not loading or login issues
|
19m | No |
Warn
|
|
|
Service not loading
|
1h 56m | Yes, 10m delay |
Warn
|
|
|
Node is not online or does not exist.
|
41m | No |
Warn
|
|
|
Site unavailable
|
2m | No |
Warn
|
|
|
Service not loading or signing in.
|
5m | No |
Warn
|
|
|
Login issues affecting Destiny
|
1h 18m | No |
Warn
|
|
|
A small percent of hosted customers are having issues on and off with slowness and the technical team is working with vendors on the issue
|
2d 4h 30m | Yes |
Warn
|
|
|
Destiny and Aspen services have been fully restored following our workaround to the Microsoft Azure outage. Some users may still experience intermittent issues with eBooks in Destiny Discover while Microsoft continues to resolve their Azure-related disruptions.
|
10h 25m | Yes |
Warn
|
|
|
Destiny catalog not loading
|
2h 57m | Yes, 32m delay |
Warn
|
|
|
Destiny not loading or accessible.
|
23m | No |
Warn
|
|
|
**Network upgrades are in progress**
Our engineers are working diligently to resolve remaining issues that are impacting a subset of schools. We are aware of these issues and are working diligently to restore performance. We sincerely apologize for any inconvenience this has caused.
AS OF MONDAY SEPTEMBER 8th:
Our engineers are working diligently to resolve remaining issues that are impacting a subset of schools. We are aware of these issues and are working diligently to restore performance. We sincerely apologize for any inconvenience this has caused.
MESSAGE SENT TO CUSTOMERS ON FRIDAY SEPTEMBER 5th:
Destiny is performing normally for many of our schools, but a subset of districts are still seeing intermittent problems. Earlier fixes—such as adding system capacity, upgrading infrastructure, and correcting login delays—have improved performance for most, but some schools continue to experience:
Unexpected session disconnects requiring re-authentication
Intermittent login difficulties
Slower than normal page loads and response times
Our engineers remain fully focused on resolving these remaining issues. We believe we have identified the root cause and are working closely with Microsoft and other infrastructure partners to resolve this issue as quickly as possible. If you continue to experience problems, please contact our support team so we can assist you directly:
1-800-323-3397, Option 2
techsupport@follettsoftware.com Subject Line Reference: "Performance Issues - School [Your School Name]"
We deeply apologize for any inconvenience these issues have caused. Your trust in Follett is something we value tremendously, and we're committed to delivering the reliable, high-performance solutions you and your students deserve.
|
1d 1h | Yes |
Warn
|
|
|
We are currently experiencing performance issues which impacts Destiny customers. We are aware of this issue and are working diligently to restore performance. We sincerely apologize for any inconvenience this has caused.
|
3d 23h 10m | Yes |
Warn
|
|
|
Destiny library not loading and book covers missing
|
54m | No |
Warn
|
|
|
Connectivity issues affecting service access.
|
1m | No |
Warn
|
Incident name
We are currently seeing a "Destiny UI is temporarily unavailable" message intermittently appearing for customers. We are currently working on the issue.
Duration
6h 5m
Start
Acknowledged
Yes
Severity
Warn
Incident name
White screen displayed after signing in.
Duration
8m
Start
Acknowledged
No
Severity
Warn
Incident name
We're aware of an issue that is currently preventing some customers from enabling the A+ add-on in Destiny, even when an active license is on file. This is a known issue being actively investigated by our team. Your license is valid — this is not a billing concern. We don't have a confirmed resolution timeline yet, but we are treating this as a priority. We appreciate your patience and will provide an update as soon as one is available.
Duration
1h 15m
Start
Acknowledged
Yes
Severity
Warn
Incident name
Website unavailable or not loading
Duration
34m
Start
Acknowledged
No
Severity
Warn
Incident name
Destiny Discover login issues on Clever.
Duration
8m
Start
Acknowledged
No
Severity
Warn
Incident name
Please Note:
On Friday, April 10th, starting at 2p CST we will be performing system maintenance on our Destiny support ticketing system impacting email deliverability.
We recommend you submit support inquiries either by contacting us via phone 1-800-323-3397 option 2 or submit a ticket directly in the product via online chat.
If you submit a ticket via email on Friday, April 10th, starting at 2p CST, responses to that email will be delayed. Thank you.
Duration
55m
Start
Acknowledged
Yes
Severity
Warn
Incident name
Site not loading or login issues
Duration
19m
Start
Acknowledged
No
Severity
Warn
Incident name
Service not loading
Duration
1h 56m
Start
Acknowledged
Yes, 10m delay
Severity
Warn
Incident name
Node is not online or does not exist.
Duration
41m
Start
Acknowledged
No
Severity
Warn
Incident name
Site unavailable
Duration
2m
Start
Acknowledged
No
Severity
Warn
Incident name
Service not loading or signing in.
Duration
5m
Start
Acknowledged
No
Severity
Warn
Incident name
Login issues affecting Destiny
Duration
1h 18m
Start
Acknowledged
No
Severity
Warn
Incident name
A small percent of hosted customers are having issues on and off with slowness and the technical team is working with vendors on the issue
Duration
2d 4h 30m
Start
Acknowledged
Yes
Severity
Warn
Incident name
Destiny and Aspen services have been fully restored following our workaround to the Microsoft Azure outage. Some users may still experience intermittent issues with eBooks in Destiny Discover while Microsoft continues to resolve their Azure-related disruptions.
Duration
10h 25m
Start
Acknowledged
Yes
Severity
Warn
Incident name
Destiny catalog not loading
Duration
2h 57m
Start
Acknowledged
Yes, 32m delay
Severity
Warn
Incident name
Destiny not loading or accessible.
Duration
23m
Start
Acknowledged
No
Severity
Warn
Incident name
**Network upgrades are in progress**
Our engineers are working diligently to resolve remaining issues that are impacting a subset of schools. We are aware of these issues and are working diligently to restore performance. We sincerely apologize for any inconvenience this has caused.
AS OF MONDAY SEPTEMBER 8th:
Our engineers are working diligently to resolve remaining issues that are impacting a subset of schools. We are aware of these issues and are working diligently to restore performance. We sincerely apologize for any inconvenience this has caused.
MESSAGE SENT TO CUSTOMERS ON FRIDAY SEPTEMBER 5th:
Destiny is performing normally for many of our schools, but a subset of districts are still seeing intermittent problems. Earlier fixes—such as adding system capacity, upgrading infrastructure, and correcting login delays—have improved performance for most, but some schools continue to experience:
Unexpected session disconnects requiring re-authentication
Intermittent login difficulties
Slower than normal page loads and response times
Our engineers remain fully focused on resolving these remaining issues. We believe we have identified the root cause and are working closely with Microsoft and other infrastructure partners to resolve this issue as quickly as possible. If you continue to experience problems, please contact our support team so we can assist you directly:
1-800-323-3397, Option 2
techsupport@follettsoftware.com Subject Line Reference: "Performance Issues - School [Your School Name]"
We deeply apologize for any inconvenience these issues have caused. Your trust in Follett is something we value tremendously, and we're committed to delivering the reliable, high-performance solutions you and your students deserve.
Duration
1d 1h
Start
Acknowledged
Yes
Severity
Warn
Incident name
We are currently experiencing performance issues which impacts Destiny customers. We are aware of this issue and are working diligently to restore performance. We sincerely apologize for any inconvenience this has caused.
Duration
3d 23h 10m
Start
Acknowledged
Yes
Severity
Warn
Incident name
Destiny library not loading and book covers missing
Duration
54m
Start
Acknowledged
No
Severity
Warn
Incident name
Connectivity issues affecting service access.
Duration
1m
Start
Acknowledged
No
Severity
Warn
Follett Software status history
Shows daily Follett Software status over the past 60 days, including uptime, warnings, and outage events.
Shows daily Follett Software status over the past 60 days, including uptime, warnings, and outage events.
May 20, 2026
Warning for 1 Hour and 14 Minutes
Warning for 1 Hour and 14 Minutes
June 15, 2026
Warning for 6 Hours and 4 Minutes
Warning for 6 Hours and 4 Minutes
60 days ago
Today
Up
Down
Warn
Maint
Follett Software status page accuracy
Learn more
Follett Software status page accuracy rating
This rating evaluates how quickly Follett Software acknowledges incidents, the consistency of updates, and whether reported issues align with actual service disruptions experienced by users.
D – Poor
| Rating grade | Average delay |
|---|---|
|
A
Excellent
|
< 15 min |
|
B
Good
|
15 - 30 min |
|
C
Fair
|
30 - 120 min |
|
D
Poor
|
2 - 4 hrs |
|
F
Failing
|
>= 4 hrs |
Follett Software components
| Component name | Status |
|---|---|
| Follett Aspen status |
Up
|
| Follett Destiny status |
Up
|
| Follett Destiny Discover status |
Up
|
| Follett eBooks status |
Up
|
| Follett MyDestiny status |
Up
|
| Follett Other Systems status |
Up
|
| Follett TitleWave status |
Up
|
Get notified about Follett Software outages
Stay updated with instant alerts for Follett Software outages by signing up now!
Looking for Downdetector Follett Software alerts?
| Features | StatusGator | Downdetector |
|---|---|---|
| Both official and crowdsourced updates for Follett outages. |
|
|
| More than 9,510 services monitored. |
|
|
| Proactive alerts on Follett status changes sent to your Slack, Microsoft Teams, and more. |
|
|
| Monitoring of both Follett and your own apps. |
|
|
| Granular monitoring of Follett components. |
|
|
Both official and crowdsourced updates for Follett outages.
StatusGator
Downdetector
More than 9,510 services monitored.
StatusGator
Downdetector
Proactive alerts on Follett status changes sent to your Slack, Microsoft Teams, and more.
StatusGator
Downdetector
Monitoring of both Follett and your own apps.
StatusGator
Downdetector
Granular monitoring of Follett components.
StatusGator
Downdetector
About our Follett Software status page integration
Follett Software (also known as Follett) (K-12 educational technology for educators, administrators, librarians, and more) is a an Education, CRM, and APIs solution that StatusGator has been monitoring since April 2022. Over the past about 4 years, we have collected data on on more than 97 outages that affected Follett Software users. When Follett Software publishes downtime on their status page, they do so across 7 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Follett Software down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Follett Software is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
More than 300 StatusGator users monitor Follett Software to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular Education services monitored on our platform. We've sent more than 14,000 notifications to our users about Follett Software incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
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Early Warning Signals
If we detect a potential Follett Software outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
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Down Notifications
If Follett Software is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
-
Warning Notifications
Warn notifications are used when Follett Software is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
-
Maintenance Notifications
Follett Software posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Follett Software enters a pre-planned maintenance window, keeping you up to date.
-
Status Messages
When Follett Software posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
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Status Details
At this time, we do not collect detailed status updates from the Follett Software status page. If you need this capability, please be sure to reach out.
-
Component Status Filtering
Because Follett Software has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.