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Last checked from Follett official status page 3 min. 59 sec. ago
K-12 educational technology for educators, administrators, librarians, and more.
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Report an outageStatusGator last checked the status of Follett Software on and the service was operational. There have been 1 user-submitted report of outages in the past 24 hours.
This chart represents Follett service health over the last 24 hours, with data points collected every 15 minutes based on issue reports, page visits, and signal strength. Sign up for free to see more Follett status data.
View and upvote the most commonly reported Follett Software issues to help us better indicate the service status.
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Report an outageExplore our interactive Follett outage map to monitor real-time incidents and service issues across the globe. This dynamic map highlights regions around the world affected by recent Follett Software outages, giving you a clear view of performance and downtime trends.
StatusGator detects outages before they are officially acknowledged by providers. Here are some recent Follett Software disruptions that StatusGator customers knew about before the rest of the world:
This rating evaluates how quickly Follett Software acknowledges incidents, the consistency of updates, and whether reported issues align with actual service disruptions experienced by users. Learn more.
Avg. delay 2 - 4 hrs
This rating evaluates how quickly Follett Software acknowledges incidents, the consistency of updates, and whether reported issues align with actual service disruptions experienced by users. Learn more.
Avg. delay < 15 min
Avg. delay 15 - 30 min
Avg. delay 30 - 120 min
Avg. delay 2 - 4 hrs
Avg. delay >= 4 hrs
| Incident description | Duration | StatusGator detected | Officially acknowledged |
|---|---|---|---|
| Service not loading or signing in. | 5m |
Never acknowledged
|
|
| Login issues affecting Destiny | 1h 18m |
Never acknowledged
|
|
| Destiny catalog not loading | 2h 57m |
33m later
|
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| Destiny not loading or accessible. | 23m |
Never acknowledged
|
|
| Destiny library not loading and book covers missing | 54m |
Never acknowledged
|
|
| Connectivity issues affecting service access. | 1m |
Never acknowledged
|
|
| Service not loading or accessible | 2m |
16m later
|
|
| Aspen not loading due to node offline errors. | 30m |
Never acknowledged
|
|
| Service not loading or displaying blank screen | 2h 44m |
3m later
|
|
| Portal page not loading | 2h 3m |
1m later
|
Follow the recent outages and downtime for Follett in the table below. If you're experiencing a problem now, check the current Follett Software status or report it.
| Incident Name | Duration | Started | Severity |
|---|---|---|---|
|
A small percent of hosted customers are having issues on and off with slowness and the technical team is working with vendors on the issue
|
2d 4h 30m |
Warn
|
|
|
Destiny and Aspen services have been fully restored following our workaround to the Microsoft Azure outage. Some users may still experience intermittent issues with eBooks in Destiny Discover while Microsoft continues to resolve their Azure-related disruptions.
|
10h 25m |
Warn
|
|
|
We are currently experiencing performance issues which impacts Destiny and Aspen Hosted customers. We are aware of these issues and are working diligently to restore performance. We sincerely apologize for any inconvenience this has caused.
|
55m |
Warn
|
|
|
**Network upgrades are in progress**
Our engineers are working diligently to resolve remaining issues that are impacting a subset of schools. We are aware of these issues and are working diligently to restore performance. We sincerely apologize for any inconvenience this has caused.
AS OF MONDAY SEPTEMBER 8th:
Our engineers are working diligently to resolve remaining issues that are impacting a subset of schools. We are aware of these issues and are working diligently to restore performance. We sincerely apologize for any inconvenience this has caused.
MESSAGE SENT TO CUSTOMERS ON FRIDAY SEPTEMBER 5th:
Destiny is performing normally for many of our schools, but a subset of districts are still seeing intermittent problems. Earlier fixes—such as adding system capacity, upgrading infrastructure, and correcting login delays—have improved performance for most, but some schools continue to experience:
Unexpected session disconnects requiring re-authentication
Intermittent login difficulties
Slower than normal page loads and response times
Our engineers remain fully focused on resolving these remaining issues. We believe we have identified the root cause and are working closely with Microsoft and other infrastructure partners to resolve this issue as quickly as possible. If you continue to experience problems, please contact our support team so we can assist you directly:
1-800-323-3397, Option 2
techsupport@follettsoftware.com Subject Line Reference: "Performance Issues - School [Your School Name]"
We deeply apologize for any inconvenience these issues have caused. Your trust in Follett is something we value tremendously, and we're committed to delivering the reliable, high-performance solutions you and your students deserve.
|
1d 1h |
Warn
|
|
|
AS OF MONDAY SEPTEMBER 8th: Our engineers are working diligently to resolve remaining issues that are impacting a subset of schools. We are aware of these issues and are working diligently to restore performance. We sincerely apologize for any inconvenience this has caused. MESSAGE SENT TO CUSTOMERS ON FRIDAY SEPTEMBER 5th: Destiny is performing normally for many of our schools, but a subset of districts are still seeing intermittent problems. Earlier fixes—such as adding system capacity, upgrading infrastructure, and correcting login delays—have improved performance for most, but some schools continue to experience: Unexpected session disconnects requiring re-authentication Intermittent login difficulties Slower than normal page loads and response times Our engineers remain fully focused on resolving these remaining issues. We believe we have identified the root cause and are working closely with Microsoft and other infrastructure partners to resolve this issue as quickly as possible. If you continue to experience problems, please contact our support team so we can assist you directly: 1-800-323-3397, Option 2 techsupport@follettsoftware.com Subject Line Reference: "Performance Issues - School [Your School Name]" We deeply apologize for any inconvenience these issues have caused. Your trust in Follett is something we value tremendously, and we're committed to delivering the reliable, high-performance solutions you and your students deserve.
|
5m |
Warn
|
Stay updated with instant alerts for Follett outages by signing up now!
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View details of the current Follett Software status below. If the status shows "Up" but you're still experiencing issues, you can report a problem such as connectivity issues, outages, or slow performance. These issues are commonly reported when Follett Software is down or facing partial disruptions.
| Component name | Status | Details |
|---|---|---|
| Follett Aspen status |
Up
|
See more |
| Follett Destiny status |
Up
|
See more |
| Follett Destiny Discover status |
Up
|
See more |
| Follett eBooks status |
Up
|
See more |
| Follett MyDestiny status |
Up
|
See more |
| Follett Other Systems status |
Up
|
See more |
| Follett TitleWave status |
Up
|
See more |
Stay updated with instant alerts for Follett outages by signing up now!
With features designed to cover all your needs for monitoring and communicating outages or downtime, StatusGator keeps your team connected and informed. Stay updated on Follett Software outages, potential problems, and its current status in real-time, ensuring you're always prepared to act.
StatusGator monitors over 7,030 cloud services, hosted applications, and websites. Just add what you need to the list, and we'll automatically aggregate their statuses into a single page. You'll receive notifications for any issues affecting you and your page subscribers.
StatusGator monitors all of your services and websites and sends your team instant notifications when they go down. Stay abreast of issues that affect your team with notifications: in email, Slack, Teams, or wherever your team communicates.
Easily notify your end-users of outages using a customizable status page. Display cloud services or websites, as well as any custom monitors you add manually. Create multiple status pages tailored to different needs, customize them, and embed them for maximum effectiveness.
Follett Software (also known as Follett) (K-12 educational technology for educators, administrators, librarians, and more) is a an Education, CRM, and APIs solution that StatusGator has been monitoring since April 2022. Over the past over 3 years, we have collected data on on more than 89 outages that affected Follett Software users. When Follett Software publishes downtime on their status page, they do so across 7 components using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.
If you're wondering, "Is Follett Software down?", or need to know its current status, we've got you covered. Our platform tracks every reported outage, performance issue, and maintenance window to ensure you're informed. Whether Follett Software is experiencing a problem now or has recently resolved one, our detailed history keeps you updated.
More than 300 StatusGator users monitor Follett Software to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular Education services monitored on our platform. We've sent more than 10,300 notifications to our users about Follett Software incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.
If we detect a potential Follett Software outage or other issue before it was reported on the official status page we will send an Early Warning Signal notification to StatusGator subscribers. We can often detect issues before they are officially acknowledged by the provider, giving you a head start on resolving any potential problems.
If Follett Software is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.
Warn notifications are used when Follett Software is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.
Follett Software posts separate notifications for planned maintenance work. StatusGator will notify subscribers when Follett Software enters a pre-planned maintenance window, keeping you up to date.
When Follett Software posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.
At this time, we do not collect detailed status updates from the Follett Software status page. If you need this capability, please be sure to reach out.
Because Follett Software has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you whenever a particular component is down. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.
Stay updated with instant alerts for Follett outages by signing up now!
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