Is GitLab Customers Portal down?
Current GitLab Customers Portal status is UP

We checked the official GitLab Customers Portal Status Page 1 min. 6 sec. ago. Learn more
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Recent GitLab Customers Portal Outages and Issues

Follow the recent outages and downtime for GitLab Customers Portal in the table below.

Start Time

Type

Length

Message

Details

April 01, 2024 10:39 UTC

WARN

15 minutes

Customers Portal maintenance mode

See more
Start Time

April 01, 2024 10:39 UTC

Type WARN
Affected Components

Google Compute Engine - GitLab Customers Portal

Message

Customers Portal maintenance mode

Details

The Customers Portal (customers.gitlab.com) is currently in maintenance mode due to a 3rd party API having issues at the moment. For more information see gitlab.com/gitlab-com/gl-infra/production/-/issues/17767

October 23, 2023 14:09 UTC

WARN

40 minutes

Customers Portal in maintenance

See more
Start Time

October 23, 2023 14:09 UTC

Type WARN
Affected Components

Google Compute Engine - GitLab Customers Portal

Message

Customers Portal in maintenance

Details

The Customers Portal (customers.gitlab.com) is in maintenance mode while a 3rd-party API is down. More details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/17015

August 03, 2023 01:34 UTC

WARN

about 5 hours

Queries to Zuora failing on CustomersDot

See more
Start Time

August 03, 2023 01:34 UTC

Type WARN
Affected Components

Google Compute Engine - GitLab Customers Portal

Message

Queries to Zuora failing on CustomersDot

Details

We are currently seeing Queries to Zuora failing on CustomersDot. We are investigating if Customers cannot make purchases because of this.

July 07, 2023 18:49 UTC

DOWN

26 days

503 Errors on GitLab.com

See more
Start Time

July 07, 2023 18:49 UTC

Type DOWN
Affected Components

Google Compute Engine - GitLab Customers Portal

Zendesk - Support Services

Digital Ocean - forum.gitlab.com

Google Compute Engine - docs.gitlab.com

AWS - packages.gitlab.com

AWS - version.gitlab.com

Google Compute Engine - API

Google Compute Engine - Website

Message

503 Errors on GitLab.com

Details

We have implemented a fix to mitigate Web/API services. Investigation is ongoing for other services. Details will be provided in this issue after recovery: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/15997

July 07, 2023 16:40 UTC

DOWN

about 2 hours

503 Errors on GitLab.com

See more
Start Time

July 07, 2023 16:40 UTC

Type DOWN
Affected Components

Google Compute Engine - CI/CD - GitLab SaaS Private Runners

Google Compute Engine - CI/CD - Windows Shared Runners (Beta)

Google Compute Engine - SAML SSO - GitLab SaaS

Google Compute Engine - Background Processing

Google Compute Engine - GitLab Customers Portal

Zendesk - Support Services

AWS - packages.gitlab.com

AWS - version.gitlab.com

Google Compute Engine - CI/CD - GitLab SaaS Shared Runners

Google Compute Engine - Canary

Digital Ocean - forum.gitlab.com

Google Compute Engine - docs.gitlab.com

Google Compute Engine - API

Google Compute Engine - Git Operations

Google Compute Engine - Website

Google Compute Engine - Container Registry

Google Compute Engine - GitLab Pages

Message

503 Errors on GitLab.com

Details

GitLab.com is encountering 503 errors when interacting with the site. Our investigation is underway. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/15997

2024-04-12 01:30:27 UTC UTC

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2024-04-12 01:30:27 UTC UTC

STATUS

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2024-04-12 01:30:27 UTC UTC

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2024-04-12 01:30:27 UTC UTC

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2024-04-12 01:30:27 UTC UTC

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Sign Up for More GitLab Customers Portal History

StatusGator has over 7 years of GitLab Customers Portal status history.

No outages or status changes in the last 24 hours

GitLab Customers Portal status, last 24 hours:

2:00 AM
8:00 AM
2:00 PM
8:00 PM
2:00 AM
2:00 AM
2:00 PM
2:00 AM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

GitLab Customers Portal Outage and Status History

We've been monitoring GitLab Customers Portal outages since December 22, 2016.
Here's the history of service outages we've observed from the GitLab Customers Portal Status Page:

March 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our GitLab Customers Portal Status Page Integration

GitLab Customers Portal is a DevOps solution that StatusGator has been monitoring since December 2016. Over the past over 7 years, we have collected data on on more than 2,043 outages that affected GitLab Customers Portal users. When GitLab Customers Portal publishes downtime on their status page, they do so across 23 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 500 StatusGator users monitor GitLab Customers Portal to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular devops services monitored on our platform. We've sent more than 35,700 notifications to our users about GitLab Customers Portal incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If GitLab Customers Portal is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when GitLab Customers Portal is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

GitLab Customers Portal posts separate notifications for planned maintenance work. StatusGator will notify subscribers when GitLab Customers Portal enters a pre-planned maintenance window, keeping you up to date.

GitLab Customers Portal does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate GitLab Customers Portal maintenance events into your unified calendar.

When GitLab Customers Portal posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When GitLab Customers Portal has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because GitLab Customers Portal has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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