Is GitLab Support Services down?
Current GitLab Support Services status is UP

We checked the official GitLab Support Services Status Page 1 min. 22 sec. ago. Learn more
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Recent GitLab Support Services Outages and Issues

Follow the recent outages and downtime for GitLab Support Services in the table below.

Start Time

Type

Length

Message

Details

March 13, 2024 23:39 UTC

WARN

about 1 hour

Support Portal Unavailable

See more
Start Time

March 13, 2024 23:39 UTC

Type WARN
Affected Components

Zendesk - Support Services

Message

Support Portal Unavailable

Details

Our upstream vendor for our ticketing system is currently having issues. Users may experience issues while creating tickets in the Support portal, but ticket creation (including emergencies) or replies via email will work in the meantime.

July 07, 2023 18:49 UTC

DOWN

8 months

503 Errors on GitLab.com

See more
Start Time

July 07, 2023 18:49 UTC

Type DOWN
Affected Components

Google Compute Engine - GitLab Customers Portal

Zendesk - Support Services

Digital Ocean - forum.gitlab.com

Google Compute Engine - docs.gitlab.com

AWS - packages.gitlab.com

AWS - version.gitlab.com

Google Compute Engine - API

Google Compute Engine - Website

Message

503 Errors on GitLab.com

Details

We have implemented a fix to mitigate Web/API services. Investigation is ongoing for other services. Details will be provided in this issue after recovery: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/15997

July 07, 2023 18:19 UTC

DOWN

30 minutes

503 Errors on GitLab.com

See more
Start Time

July 07, 2023 18:19 UTC

Type DOWN
Affected Components

Zendesk - Support Services

Digital Ocean - forum.gitlab.com

Message

503 Errors on GitLab.com

Details

We continue to implement our fix to provide partial service restoration while additional investigation continues. We will provide more information here as it becomes available. Full details will be available here once availability is fully restored: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/15997

July 07, 2023 17:54 UTC

DOWN

25 minutes

503 Errors on GitLab.com

See more
Start Time

July 07, 2023 17:54 UTC

Type DOWN
Affected Components

Zendesk - Support Services

AWS - packages.gitlab.com

Digital Ocean - forum.gitlab.com

Message

503 Errors on GitLab.com

Details

We have identified a path forward for partial service restoration and are working to implement it now. Additional investigation is still ongoing. Once the service is fully restored, we will share detailed information regarding the incident here: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/15997

July 07, 2023 16:40 UTC

DOWN

about 1 hour

503 Errors on GitLab.com

See more
Start Time

July 07, 2023 16:40 UTC

Type DOWN
Affected Components

Google Compute Engine - CI/CD - GitLab SaaS Private Runners

Google Compute Engine - CI/CD - Windows Shared Runners (Beta)

Google Compute Engine - SAML SSO - GitLab SaaS

Google Compute Engine - Background Processing

Google Compute Engine - GitLab Customers Portal

Zendesk - Support Services

AWS - packages.gitlab.com

AWS - version.gitlab.com

Google Compute Engine - CI/CD - GitLab SaaS Shared Runners

Google Compute Engine - Canary

Digital Ocean - forum.gitlab.com

Google Compute Engine - docs.gitlab.com

Google Compute Engine - API

Google Compute Engine - Git Operations

Google Compute Engine - Website

Google Compute Engine - Container Registry

Google Compute Engine - GitLab Pages

Message

503 Errors on GitLab.com

Details

GitLab.com is encountering 503 errors when interacting with the site. Our investigation is underway. Details in: https://gitlab.com/gitlab-com/gl-infra/production/-/issues/15997

2024-04-11 19:24:27 UTC UTC

STATUS

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2024-04-11 19:24:27 UTC UTC

STATUS

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2024-04-11 19:24:27 UTC UTC

STATUS

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2024-04-11 19:24:27 UTC UTC

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2024-04-11 19:24:27 UTC UTC

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Sign Up for More GitLab Support Services History

StatusGator has over 7 years of GitLab Support Services status history.

No outages or status changes in the last 24 hours

GitLab Support Services status, last 24 hours:

8:00 PM
2:00 AM
8:00 AM
2:00 PM
8:00 PM
8:00 PM
8:00 AM
8:00 PM
  • Up: 24 hours

  • Warn: 0 minutes

  • Down: 0 minutes

  • Maintenance: 0 minutes

GitLab Support Services Outage and Status History

We've been monitoring GitLab Support Services outages since December 22, 2016.
Here's the history of service outages we've observed from the GitLab Support Services Status Page:

April 2024

February 2024

  • Up

  • Warn

  • Down

  • Maintenance

Instant enriched data from
3,580 status pages

About Our GitLab Support Services Status Page Integration

GitLab Support Services is a DevOps solution that StatusGator has been monitoring since December 2016. Over the past over 7 years, we have collected data on on more than 2,043 outages that affected GitLab Support Services users. When GitLab Support Services publishes downtime on their status page, they do so across 23 components and 4 groups using 4 different statuses: up, warn, down, and maintenance which we use to provide granular uptime metrics and notifications.

More than 500 StatusGator users monitor GitLab Support Services to get notified when it's down, is under maintenance, or has an outage. This makes it one of the most popular devops services monitored on our platform. We've sent more than 35,700 notifications to our users about GitLab Support Services incidents, providing transparency and peace of mind. You can get alerts by signing up for a free StatusGator account.

If GitLab Support Services is having system outages or experiencing other critical issues, red down notifications appear on the status page. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway.

Warn notifications are used when GitLab Support Services is undergoing a non-critical issue like minor service issues, performance degradation, non-core bugs, capacity issues, or problems affecting a small number of users.

GitLab Support Services posts separate notifications for planned maintenance work. StatusGator will notify subscribers when GitLab Support Services enters a pre-planned maintenance window, keeping you up to date.

GitLab Support Services does not publish a feed of proactive maintenance events on their status page at this time. If they do, be sure to let us know and we'll aggregate GitLab Support Services maintenance events into your unified calendar.

When GitLab Support Services posts issues on their status page, we collect the main headline message and include that brief information or overview in notifications to StatusGator subscribers.

When GitLab Support Services has outages or other service-impacting events on their status page, we pull down the detailed informational updates and include them in notifications. These messages often include the current details about how the problem is being mitigated, or when the next update will occur.

Because GitLab Support Services has several components, each with their individual statuses, StatusGator can differentiate the status of each component in our notifications to you. This means, you can filter your status page notifications based on the services, regions, or components you utilize. This is an essential feature for complex services with many components or services spread out across many regions.

Frequently Asked Questions

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