Jira Software Outage History

The incident began around 10:15 AM UTC and lasted until 12:54 PM UTC, with degraded performance and partial access affecting Jira users. Symptoms included slow page loads and intermittent access to projects and issues across Jira features. The outage impacted 11 Jira Software components, including Purchasing & Licensing, Mobile, Viewing content, Create and edit, Automation for Jira, Authentication and User Management, Search, Notifications, Administration, Marketplace, and Signup.

The Jira status page posted two updates during the incident, first noting an ongoing investigation at 10:19 AM UTC and later confirming restoration of services at 12:54 PM UTC. The incident lasted roughly 2 hours and 39 minutes.

The incident began at 9:39 AM UTC with Jira Software reporting service access disruptions. Affected components included Authentication and User Management, Search, Notifications, Administration, Marketplace, Signup, Create and edit, Viewing content, Mobile, Purchasing & Licensing, and Automation for Jira. Users may have experienced sign-in issues, limited access to features, and degraded performance across these areas.

The outage lasted for about 4 hours and was resolved by 1:39 PM UTC. The provider issued two status updates during the incident, first noting an investigation into service access disruptions, then confirming restoration of the affected components as services returned to normal.

Jira Software experienced regional degraded performance impacting Jira Work Management, Jira Service Management, and Jira Cloud in certain regions. About 11 Jira components were affected, including Marketplace, Mobile, Purchasing & Licensing, Signup, Automation for Jira, Viewing content, Create and edit, Administration, Authentication and User Management, Search, and Notifications, which led to slower responses and intermittent access for users. The incident began at Jan 23, 2025 5:29 PM UTC and was resolved by 1:24 PM UTC, lasting roughly 19 hours and 55 minutes.

During the incident, Jira's status page issued three updates. The initial update at Jan 23, 2025 5:29 PM UTC flagged degraded performance and regional impact across Jira Work Management, Jira Service Management, and Jira Cloud. A follow-up at 3:04 AM UTC noted mitigations had been put in place and monitoring would continue, with Administration recovering first. The final update at 1:24 PM UTC confirmed all components were back to normal operation across Jira Work Management, Jira Service Management, and Jira Cloud.

Jira Software experienced a brief disruption affecting the ability to link Confluence spaces to Jira projects, impacting some Confluence and Jira Cloud customers. Users could encounter failures when creating or updating links between Confluence and Jira, slowing down project setup and navigation for affected environments. The outage began at 1:15 PM UTC and was resolved by 2:55 PM UTC.

Two official status updates were posted during the incident, confirming investigation and eventual restoration of the linking functionality. The issue was confined to the Administration component and did not indicate a full platform-wide outage. The outage lasted about 1 hour and 40 minutes.

Jira Software experienced a brief outage affecting the ability to link Confluence spaces to Jira projects, impacting some Confluence and Jira Cloud customers. Users attempting to connect Confluence spaces to Jira projects could have seen errors or delays during linking.

The incident began at 12:10 AM UTC and was resolved by 1:44 AM UTC. During the incident, the Jira Software status page reported investigation and issued two updates as engineers worked to diagnose the root cause, with services returning to normal by 1:44 AM UTC.

Jira Software reported intermittent login failures affecting Jira, Confluence, and Jira Service Management customers. Users could be blocked from signing in or encounter authentication errors, hindering access to projects, dashboards, and service portals. The incident began at 5:39 AM UTC when the Jira Software status page moved to a warning and indicated an ongoing investigation into the root cause. The issue appeared to be associated with authentication services and impacted multiple Atlassian products during the early hours of the incident, with the status subsequently updating as more details became available.

During the incident, Atlassian issued two official status updates documenting the investigation and eventual resolution. The service returned to normal by 1:59 PM UTC after the hours-long outage. The outage lasted about 8 hours and 20 minutes, and affected access to Jira, Confluence, and Jira Service Management for a portion of users as the team worked to restore sign-in capabilities.

Users reported UI problems in Jira Software starting late on Jan 9, 2025 11:20 PM UTC with component field values not appearing. The issue progressed to intermittent errors for some Jira Service Management and Jira Cloud customers, including the automation dropdown not rendering correctly around Jan 10, 2025 12:06 AM UTC. A Minor Service Outage affecting the Viewing content component was logged around Jan 10, 2025 4:04 AM UTC, and affected components were restored by Jan 10, 2025 9:05 AM UTC. The incident lasted roughly 9 hours and 45 minutes, with four official status updates issued during the event.